Experience

Telappliant

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Service Delivery Manager

  • Oct 2018 - Present



Orbtalk Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Sep 2015 - Oct 2018

  1st/2nd line engineer responsible for troubleshooting and identifying issues with Hosted PBX’s (Asterisk), Networks, Diallers, and Ethernet/FTTC. Provisioning and installation training of the aforementioned services was also obtained. - Installing, troubleshooting and configuring hardware and software - Analysing and resolving a wide breadth of IT software and hardware issues in a busy working environment; prioritization of competing demands imperative - Attending sites to install/maintain hardware upon customer’s request - Using remote control software tools to provide diagnosis and fault resolution - Recording and actioning faults as reported on ticketing system (Kayako) Show less



C

• Advertising Services
• 1 - 100 Employee

• Tech Support Engineer

  • 2012 - 2014

  1st/2nd line in-house technical support and project work. Supporting 100+ system users in a busy and demanding call centre environment. Progressed rapidly in my role acquiring the additional responsibility of providing telephone and remote support to multiple other offices within the company and partner company. Duties: - Installing, troubleshooting and configuring PCs and software; - Analysing and resolving a wide breadth of IT software and hardware problems in a fast paced working environment; prioritizing tasks imperative; - Carrying out user administration and set up; - Creating and maintaining email profiles for users; - Project: Moving, installing and maintaining large offices; - Project: Co-ordinating structured cabling installations; - Answering support queries from other offices via phone & email; - Remote administration and management of company premises equipment; - Using remote control software tools to provide fault resolution and diagnosis; - Recording and actioning faults as reported on: PC’s, servers, dialler, VoIP phone systems; - Determining the nature of faults and the steps required to rectify it; - Closing the job when normal service is resumed (Spiceworks); - Often left to manage the department alone for weeks at a time due to a 2 person team communication imperative; - Involved in the recruitment, induction and training processes of new technical support personnel Show less



Comet

• United Kingdom
• Retail
• 500 - 600 Employee

• Sales Advisor

  • 2008 - 2012

  - Managing customers’ general and specific enquires, and offering advice on Electrical goods; - Using extensive knowledge of the most up to date hardware and software ranging from TVs to computers and all peripherals; - Hardware and software set-up and demonstrations; - Troubleshooting, diagnosing and repairing software and hardware problems for new and existing customers; - Handling rapidly and professionally credit applications, processing transactions and cash payments; - Above and beyond customer service ensuring both the needs of the customer and the business are met Show less



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Protection Support Team

  • Mar 2008 - Jun 2008

  - Managing new business of applications; - Handling business correspondence with GPs; - Collecting data on potential clients; - Ensuring prompt and accurate data entry under company’s strict confidentiality guidelines; - Efficiently prioritising workload in a logical and structured - Managing new business of applications; - Handling business correspondence with GPs; - Collecting data on potential clients; - Ensuring prompt and accurate data entry under company’s strict confidentiality guidelines; - Efficiently prioritising workload in a logical and structured