Experience

Age UK Cheshire

• Non-profit Organizations
• 1 - 100 Employee

• Retail Operations & Fundraising Manager

  • Sep 2022 - Present

• Area Retail Manager

  • Feb 2022 - Sep 2022



Mencap Liverpool & Sefton

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Project Lead

  • Nov 2021 - Feb 2022



Age UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Area Sales Manager

  • May 2016 - Nov 2021

  o Makes an impact – in first full trading year in post, following outline of expectations and standards, area finished year +3% budget (+£31k) and +19% vs LY (+£72k)o Multi-site management of 25 direct reports o Ensuring the correct culture, skills and knowledge are in place to deliver the business plan and Age UK competencies and values are upheldo Prepare and conduct investigations or disciplinaries as relevanto Manage staff using management tools such as disciplinary, capability, induction and general performance paperworko Recruit and develop a team to achieve set KPI’s o Train, coach and develop store individuals/teamso Responsible for the wellbeing of staff including all health and safety regulationso Develop volunteers through a set development pack in order for them to gain employment - regular reviews and skills assessmentso Liase with and develop relationships with external contacts o Work with and manage P&L accountso Analysis of KPI data o Enforce and manage complianceo Provide first class customer service across the area

• National Retail Gift Aid Manager

  • Dec 2013 - May 2016

  o Management of the Retail Gift Aid sector including managing staff and ensuring the scheme functions profitablyo Engaging and developing relationships with extrenal companies to arrange tenders, business development and financial opportunitieso Create 3 year strategy to propel Gift Aid to the forefront of the businesso Submission of compliant claims to HMRCo Create project plans for Gift Aid to become easily accessible and more streamlined in the sectoro Responsible for the adherence of Age UK to Government guidelineso Internal self-audits for complianceo Regular review of the current business structure and potential adaptations

• Retail Gift Aid Coach/Trainer

  • Jun 2011 - Dec 2013

  o Responsible for the Gift Aid performance across the North.o Increase sales performance of area in order to meet designated sales targets.o Training and development of new starters across the region to ensure a clear and concise expectation is in place from inductiono Coaching staff and volunteers to encourage performance, assess capability and deliver expectations/goals. This can be achieved by a number of methods such as 1 to 1 sessions, individual/group coaching in store or capability hearings.o Investigations into potential fraudo Maintain and develop relationships with existing clients and discover new leads in relation to improving the departmento Analysis of KPI statso Attend meetings with other charity representatives to discuss best practise o Create and organise events to promote and maximise revenueo Develop campaigns to promote gift aid within the retail sector

• Retail Administrator

  • Jun 2010 - Jun 2011