Experience

GetAway Vacations

• United States
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Jan 2016 - Present

  Manage daily operations of a vacation rental business including marketing, guest relations, reservations, maintenance, administrative, and office management • Work with the owner to expand the company through prospecting for new owners, partnering with local businesses, designing vacation packages and specials • Organize essential processes, such as onboarding new property information, auditing listing sites, etc. into standard operating procedure documents. • Build and maintain website pages through the word press website • Audit property listing sites, such as Airbnb, HomeAway/VRBO, Trip Advisor, Priceline, and Expedia for accurate property details and rates • Perform various maintenance projects to properties we manage, specifically listening to guest feedback and consulting with the owner about improvements we recommend • Utilize our Property Management Software to its fullest capabilities and implement the use of the field application when inspecting units • Learn about and implement digital marketing techniques to gain more exposure for the company • Work directly with the CEO and Housekeeping department to identify and address ways in which we can increase customer satisfaction and work efficiency • Work overtime when needed to address guest needs and emergency repair calls Show less



Highline Lodge & Marble Bar

• Operations Manager

  • Dec 2014 - Jan 2016

  Operate a full-service, year-round ski lodge business • Create and implement operational procedures and policies • Create and implement customer service and business protocols • Supervise daily operations of housekeeping and office staff • Assist with employment recruitment, interviewing, and hiring • Run errands according to business and operational needs, such as grocery shopping, maintenance supply inventory, special event coordination, etc. • Provide excellent customer service in a fast-paced, high-stress environment • Perform maintenance tasks, such as pool/spa maintenance, building and property maintenance, monitoring of building condition, building, fire, and health code compliance • Set up and maintain basic IT support systems enabling vital office functions, such as reservations, billing, computer and printer, fax and scan, and WIFI internet services • Assist with implementation and programming of bar and restaurant POS system • Work as a team with fellow employees to promote The Highline Lodge and Whitehall Athletic Club properties via social media and digital marketing • Coordinate and work with contractors on multiple building projects, including HVAC, electrical, and security systems Show less



Pennsylvania State University

• United States
• Higher Education
• 1 - 100 Employee

• Adventure Recreation Assistant Coordinator

  • Sep 2013 - May 2014

  Design curriculum, and teach the Adventure Recreation Orientation program Equipment supervisor and maintenance technician Impliment policies perianing to gear usage, rental, and maintenance Provide technical instruction of equipment to customers and staff Adventure Recreation Center supervisor, renting gear to students and signing them up for upcoming backpacking, rock climbing, paddling, and caving trips Mentoring students who wish to become trip guides Implementing risk management procedures and policies within outdoor and adventure recreation programing Teaching hard skills, such as: rock climbing and rope handling, camping and backpacking Design and implement marketing for the Adventure Recreation program Working with social media to expand our audience Planning and running staff trips, with the goal of improving trip and quide qualities Show less



National Outdoor Leadership School

• United States
• Recreational Facilities
• 1 - 100 Employee

• Outdoor Educator Mountaineering

  • Jul 2013 - Aug 2013

  NOLS Pacific Northwest Outdoor Educator Mountaineering 07/10/2013-8/09/2013 Located in North Cascades National Park, WA and Squamish, B.C., Canada 20 days mountaineering in the backcountry, and 10 days rock climbing base camp 2 hours Outdoor Educator, 2 hours Risk Assessment, 2 hours Environmental Studies Core values of leadership, integrity, service, education, and environmental stewardship Course Objectives: risk assessment and judgment, leadership and teamwork, outdoor skills, environmental ethics, and wilderness education Skills covered: camping, cooking, map reading, stove use, Leave No Trace techniques, sanitation, ice axe self-arrest, placement of snow anchors, and coordinated rope-team glacier travel. Rock climbing skills involving climbing technique, knots, rope handling, belaying, rappelling, and top roping site management. Advanced topics such as protection placement, and basic cliff rescue Organizational aspects of outdoor education program planning including expedition planning, equipment selection, student evaluations, liability assessment, and land use permits Experience in mountaineering peaks above 10,000 feet – Mt. Baker summit, 10,778 ft. Experience living in a group in the wilderness for an extended period of time Show less



USA Climbing

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Indoor Rock Climbing Competition

  • Apr 2013 - 2013

  I participated a a belayer/facilitator for an indoor rock climbing competition at Carabiner's Fairfield indoor climbing gym. My responsibilities included supervising and scoring youth climbers on three routs ranging in difficulty from 5.9 to 5.10+, as well as instruction on knots and tying into a harness. I gained experience instructing young climbers on proper safety procedures and climbing technique. April 27th, 2013 I participated a a belayer/facilitator for an indoor rock climbing competition at Carabiner's Fairfield indoor climbing gym. My responsibilities included supervising and scoring youth climbers on three routs ranging in difficulty from 5.9 to 5.10+, as well as instruction on knots and tying into a harness. I gained experience instructing young climbers on proper safety procedures and climbing technique. April 27th, 2013



Copley Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Emergency Room Technician

  • 2009 - 2011

  My responsibilities fell under the EMT basic life support scope of practice, including restocking supplies, patient care, and clerical paperwork. I performed vital sign readings such as blood pressure, pulse rate, saturated oxygen, heart rate and EKG. I was involved in patient interaction and direct care, and assisted the staff with evasive procedures and injury management. I learned much about medical laboratory work such as running blood tests through a mass spectrometer, analyzing urine and feces samples, and preparing blood cultures to grow bacteria. I identified different body cells under a microscope, and prepared slides for viewing. I learned how to determine blood type and Rh factor for transfusions. I was also involved in medical insurance and health records information management. Show less