Experience

Triangle Disability & Autism Services

• Non-profit Organizations
• 1 - 100 Employee

• Board Member

  • May 2013 - Present

  The Arc of Wake County merged with The Arcs of Durham and Orange Counties to create The Arc of the Triangle, Inc as of July 1, 2014. I served on the Board of Directors into the newly formed organization, where I served as Secretary for two years. My term expired 9/30/2016, but I was voted to an additional two years on the Board of Directors, to start 10/1/2017.

• Volunteer

  • Dec 2012 - Present

• Volunteer

  • Dec 2012 - Jun 2014

  The Arc of Wake County merged with The Arcs of Durham and Orange Counties to create The Arc of the Triangle, Inc as of July 1, 2014. Streamlined and updated Donation Director (Access-based database) Board of Directors member from May, 2013 Built Access database for Community Connections program Reports based on membership and donation Solicitations



Technisource

• United States
• Information Technology & Services
• 400 - 500 Employee

• Voice over IP Engineer

  • Oct 2007 - Sep 2008

  Design and stage switches for 25+ consumer and enterprise sites per week Review and modify switch port mapping surveys for field technicians Verify programming in existing routers and switches Verify IP addressing/VLAN information for sites staged Create Build of Materials for readiness and conversion Work with programmers in their development of software tools Design and stage switches for 25+ consumer and enterprise sites per week Review and modify switch port mapping surveys for field technicians Verify programming in existing routers and switches Verify IP addressing/VLAN information for sites staged Create Build of Materials for readiness and conversion Work with programmers in their development of software tools



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Senior Technical Associate

  • Feb 2001 - Jun 2002

  Network fault troubleshooting and repair of global networks Working with clients, vendors and field technicians to resolve issues Implementing network design changes Assist in resolving client equipment and LAN issues Performed chronic fault resolutions Working with IP, IPSEC, IPX, OSPF, EIGRP protocols in WAN. MAN, and VPN environments Router hardware replacements, installations and software upgrades

• Reports Analyst

  • Jun 2000 - Feb 2001

  Remedy database administration Service Level Agreement Reporting Researched tickets that did not meet client-specific criteria Taught associates SLA requirements and proper ticket closure procedures Tracked CitiGroup’s Metrics information for center-wide reporting purposes Analyzed OSPF recalculation information for Daily Management Report Involved high-level router process understanding Provided in-depth network analysis for client on a daily basis Aided in network… Show more Remedy database administration Service Level Agreement Reporting Researched tickets that did not meet client-specific criteria Taught associates SLA requirements and proper ticket closure procedures Tracked CitiGroup’s Metrics information for center-wide reporting purposes Analyzed OSPF recalculation information for Daily Management Report Involved high-level router process understanding Provided in-depth network analysis for client on a daily basis Aided in network troubleshooting with Tier III Engineers Discovered Root Causes for Severity One/Critical outages Reported on long-standing issues for Operations Managers Created database for ad hoc reporting on client-specific tickets Worked with associates to resolve issues



Greenwood Group dba Manpower

• Raleigh-Durham, North Carolina Area

• Support Center Operations

  • Apr 1998 - Jun 2000

  Developed 29 databases in less than a year. Built web-enabled Access front end for a SQL Server database on the Internet. Developed SQL pass-through queries and Visual Basic macros. Built Access databases to track field staff work history, insurance, injuries, and workers compensation. Built databases tracking the company's property and escheat taxes. Customized Mantl, a specialized Access application built originally for Nortel. Designed Excel automation and Visual Basic… Show more Developed 29 databases in less than a year. Built web-enabled Access front end for a SQL Server database on the Internet. Developed SQL pass-through queries and Visual Basic macros. Built Access databases to track field staff work history, insurance, injuries, and workers compensation. Built databases tracking the company's property and escheat taxes. Customized Mantl, a specialized Access application built originally for Nortel. Designed Excel automation and Visual Basic macros to perform the following functions: Track Expenses, Direct Costs, Gross Profit, Net Operating Profit by Region and Office Month, YTD, Year-to-Year comparisons. Extrapolated future growth based upon trends and current growth patterns. Show less Developed 29 databases in less than a year. Built web-enabled Access front end for a SQL Server database on the Internet. Developed SQL pass-through queries and Visual Basic macros. Built Access databases to track field staff work history, insurance, injuries, and workers compensation. Built databases tracking the company's property and escheat taxes. Customized Mantl, a specialized Access application built originally for Nortel. Designed Excel automation and Visual Basic… Show more Developed 29 databases in less than a year. Built web-enabled Access front end for a SQL Server database on the Internet. Developed SQL pass-through queries and Visual Basic macros. Built Access databases to track field staff work history, insurance, injuries, and workers compensation. Built databases tracking the company's property and escheat taxes. Customized Mantl, a specialized Access application built originally for Nortel. Designed Excel automation and Visual Basic macros to perform the following functions: Track Expenses, Direct Costs, Gross Profit, Net Operating Profit by Region and Office Month, YTD, Year-to-Year comparisons. Extrapolated future growth based upon trends and current growth patterns. Show less



Ullico Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Data Analyst

  • Oct 1996 - Jan 1998

  Created quarterly usage reports by extracting data from a data warehouse. Created a more efficient process automating data extraction using Excel through VBA macros. Checked the data validity and corrected any problems. Developed specialized reports based on client specifications. Design and build databases in Access, SQL and AS400. Write macros with Visual Basic for Applications (VBA) Used Structured Query Language to extract datasets Proficient with Excel macros,… Show more Created quarterly usage reports by extracting data from a data warehouse. Created a more efficient process automating data extraction using Excel through VBA macros. Checked the data validity and corrected any problems. Developed specialized reports based on client specifications. Design and build databases in Access, SQL and AS400. Write macros with Visual Basic for Applications (VBA) Used Structured Query Language to extract datasets Proficient with Excel macros, functions, graphs and charts. Use a wide variety of word processors and spreadsheet applications. Show less Created quarterly usage reports by extracting data from a data warehouse. Created a more efficient process automating data extraction using Excel through VBA macros. Checked the data validity and corrected any problems. Developed specialized reports based on client specifications. Design and build databases in Access, SQL and AS400. Write macros with Visual Basic for Applications (VBA) Used Structured Query Language to extract datasets Proficient with Excel macros,… Show more Created quarterly usage reports by extracting data from a data warehouse. Created a more efficient process automating data extraction using Excel through VBA macros. Checked the data validity and corrected any problems. Developed specialized reports based on client specifications. Design and build databases in Access, SQL and AS400. Write macros with Visual Basic for Applications (VBA) Used Structured Query Language to extract datasets Proficient with Excel macros, functions, graphs and charts. Use a wide variety of word processors and spreadsheet applications. Show less