Lia Bogaci

Forensic Interviewer at Edith Cowan University
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Contact Information
us****@****om
(386) 825-5501
Location
AU
Languages
  • Spanish Professional working proficiency
  • Italian Native or bilingual proficiency
  • Romanian Native or bilingual proficiency
  • English Full professional proficiency
  • Russian Native or bilingual proficiency
  • German Elementary proficiency

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Credentials

  • Teaching English as a Foreign Language (TEFL)
    THE TEFL ACADEMY - Leading EFL Teacher Trainer Provider
    Sep, 2018
    - Oct, 2024
  • A.I.S. Associazione Italiana Sommeliers
    A.I.S. Roma
    Jun, 2009
    - Oct, 2024

Experience

    • Australia
    • Higher Education
    • 700 & Above Employee
    • Forensic Interviewer
      • Jun 2021 - Present

    • Student
      • Jul 2020 - Present

      Bachelor of Psychology, Criminology and Justice

    • Library Assistant
      • Jan 2021 - Present

  • Stellar Asia Pacific
    • Wollongong, New South Wales, Australia
    • Customer Solutions Specialist
      • Jan 2020 - Apr 2020

      • Handle customer contacts in line with client and company requirements. • Responsibilities Handle every customer contact in line with client and company requirements in order to meet Key Performance Indicators (KPI’s) and targets (KPI’s and targets may be subject to change dependent on client and company requirements) • Handle inbound and outbound contacts (as required) within the required time frame • Meet required standards of quality • Adhere to schedule to achieve required target • Meet attendance requirements in line with contract and company policies • Meet required sales targets (as required) • Others KPI’s as required Attend and actively participate in training and development • Develop and maintain a thorough understanding of service/product, processes and systems • Actively participate in monthly performance reviews • Attend and actively contribute to team meetings to assist in continual improvement Work in line with Stellar’s Culture and adhere to Stellar’s expected standards of behaviour Show less

    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Medical Imaging Specialist
      • Jan 2019 - May 2019

      Medical Imaging Specialist covering permanent and locum placements across Australia. We cater for positions across Public and Private settings at all levels. Specialties Include: Nuclear Medicine Technicians Radiographers Radiologists Sonographers Operations/Regional Management Head Office Positions To review our current live positions please visit: www.redstonegroup.com.au For a confidential discussion regarding the Imaging Employment Market please contact me via the following: (02) 8202 7545 or via email at lia@redstonegroup.com.au Show less

    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Candidate Consultant
      • Aug 2017 - Dec 2017

      Four Seasons Recruitment is a market leading boutique recruitment specialist to the fashion and retail industries. We provide bespoke and tailored services and recruit for leading brands in a wide range of disciplines including Retail, Wholesale, Design, Technical, Production, Buying, Merchandising, Marketing, PR, Ecommerce and Visual Merchandising. At Four Seasons Recruitment we pride ourselves on building strong and lasting relationships with our clients as well as candidates, to make sure that we fully understand the brand and how to attract the best talent to meet our clients requirements. We make sure to meet every single candidate we work with - all to ensure that we work with the best of the best. Our commitment is to deliver a candidate and client experience which exceeds expectation, every time. Visit the best fashion and retail recruitment website at www.fsrl.co.uk to find out more. Show less

    • Italy
    • Luxury Goods & Jewelry
    • 700 & Above Employee
    • Store Administrator
      • Jun 2016 - Jun 2017

      • Responsible for Store Administration including all store communication internally and externally• Maintain the Store and the Office according to brand standards• Responsible for providing exceptional customer service while resolving complaints of a varying nature• Responsible for the After-Sale Service and the customer care including follow up communication

    • Sales Associate
      • Feb 2016 - May 2016

      • Responsible for selling Ladies RTW (cross-selling with Leather Goods and Accessories)• Ensuring all customers are welcomed in a friendly manner with an enthusiastic and self-motivated approach to work• Responsible for delivering first class customer service• Ensuring client relationships are developed through after sale service and encouraging repeat purchase• Styling clients and cross selling with Leather Goods and Accessories to complete the look for clients• Prepare daily sales figures, mail ordering, stock control and management, till operation and cash handling• Working towards successful achievement of sales target• Build and maintain a team-work atmosphere• Regular contact with clients to build loyalty Show less

    • Italy
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Sales Associate
      • Dec 2014 - Jan 2016

      Take care of Customer Service by creating an Unique Customer Experience, maintaining and increasing database of existing and new customers, keep premises clean and tidy, cashing up at the end of the day, write financial and relative reports, receiving deliveries, stock taking, training new staff members. Take care of Customer Service by creating an Unique Customer Experience, maintaining and increasing database of existing and new customers, keep premises clean and tidy, cashing up at the end of the day, write financial and relative reports, receiving deliveries, stock taking, training new staff members.

    • Food and Beverage Services
    • 1 - 100 Employee
    • Hostess/Waitress
      • Aug 2014 - Dec 2014

      • Provided exceptional customer service to customers • Handled enquiries and reservations effectively • Provided exceptional customer service to customers • Handled enquiries and reservations effectively

    • Italy
    • Restaurants
    • Sommelier/Waitress
      • Mar 2013 - Jan 2014

    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Retail Specialist
      • May 2012 - Nov 2012

    • Sommelier/Waitress
      • Jul 2009 - Apr 2012

      • Took reservations and managed the booking files • Took orders and ensured that the customer was enjoying their time at the restaurant • Wine stock and menu management • Took reservations and managed the booking files • Took orders and ensured that the customer was enjoying their time at the restaurant • Wine stock and menu management

Education

  • Edith Cowan University
    Bachelor in Psychology, Criminology and Justice
    2020 -
  • IPSAR Vincenzo Giobberti
    Hospitality, Pt. 89/100
    2009 - 2010

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