Experience

Inclusion WA

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Team Lead Coordinator

  • Mar 2019 - Present

  Line manage and support to Mentors/Support Workers to ensure they provide quality service to clients Line manage and support to Mentors/Support Workers to ensure they provide quality service to clients



Angels Family Contact Services

• Western Australia, Australia

• Contact Supervisor

  • May 2018 - Dec 2019

  • Plan, negotiate and implement contact visit arrangements • Supervise contact visits to enable the child(ren) and visiting parent to enjoy quality time together • Ensure that the child(ren) is appropriately cared for and is safe from harm and/or distress • Prepare comprehensive visitation and court reports • Plan, negotiate and implement contact visit arrangements • Supervise contact visits to enable the child(ren) and visiting parent to enjoy quality time together • Ensure that the child(ren) is appropriately cared for and is safe from harm and/or distress • Prepare comprehensive visitation and court reports



Edith Cowan College

• Australia
• Higher Education
• 1 - 100 Employee

• Student Counsellor

  • Apr 2017 - Sep 2019

  • Devise and implement effective interventions and provide therapeutic, holistic and person-centred support to students • Provide effective case management and/or refer students to relevant external agencies/organisations • Assist in managing critical incidents involving students • Provide advocacy support to students as required • Assist with the assessment of special consideration applications (in line with Equity and Disability Policy) and support students experiencing disabilities or complex and challenging behaviours • Monitor welfare and safety of underage students • Effectively manage client needs and stakeholder expectations • Maintain administrative requirements • Design, implement and facilitate student welfare programs, including early prevention programs and educational workshops Show less



Roy Hill

• Perth

• Office Administrator - IT

  • May 2012 - Sep 2015

  • Provide administrative support to GM – IT ➢ Send out reminder to LT (Leadership Team) as required to meet deadlines ➢ Manage GM’s calendar ➢ Assist with GM correspondence ➢ Screen calls and take messages for GM ➢ Draft and send out communications to the team ➢ Update meetings agendas and minutes • Maintain documents in Document Management System • Schedule in IT team meetings • Created procedures and process flows and developed diagrams/process maps to ensure IT team met deadlines • Assist with project reporting when required • Event organisation and management, covering team events from 50 to 80 people, to forums of over 100 people • Maintain adequate supplies of kitchen and stationery items • Ensure that staff comply with the Roy Hill Health, Safety, Emergency & Security (HSES) behavioural based management standards (any hazardous conditions, near misses and injuries are reported immediately to the relevant Supervisor) • Ensure the IT Team adheres to the policy and guidelines set out by RH management • Organise catering for training, workshops and events • Assist with travel booking and/or expense claims • Assist managers to on-board new staff • Provide general guidance to administrative queries (where is the internal mail tray, how do we organise catering, how do we book meeting rooms, etc.) • Provide assistance and guidance with IT processes and procedures to be followed; e.g. procure to pay process – getting quotes, raising PR to be converted to PO, printing off invoices to be signed and inputting SES • Coordinate meetings and assist to maintain relationships between various stakeholders/departments and IT • Provide reception relief Show less



Patersons Securities Limited

• Australia
• Financial Services
• 1 - 100 Employee

• New Accounts Team Leader

  • Oct 2009 - Nov 2011

  • Managed a team of 3 New Accounts Officers, 1 Bookings Assistant and 1 Administration Clerk • Responsible for the annual review of team members • Ensured all accounts and various documents complied with Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) rules, ASX rules and company policies • Reviewed team/department procedures • Implemented changes and improvements to team/department procedures to increase efficiency; eg. I pushed for a printer for the team that would greatly reduce processing time and increase production efficiency. • Created, reviewed and updated procedural documentation • Ensured the team were up-to-date with training and key knowledge regarding account opening/updating procedures and AML/CTF rules • Led various training sessions • Facilitated team meetings • Advised numerous work experience students • Liaised with and advised Dealers’ Assistants and Advisors regarding new accounts procedures and AML/CTF rules. • Worked with Compliance on internal audits • Acted as first point of contact for escalations • Updated and maintained account records and worksheets • Mentored the team members and provided advice and assistance (in both a professional and personal capacity) when required • Liaised with other department heads to ensure a smooth running of operations • Managed and maintained a good working relationship between Perth New Accounts and other departments / other companies dealing through Patersons. • Ensured that all documents received were processed in a timely manner in keeping with Service Level Agreement requirements. • Interviewed candidates for positions within the team • Signed off on IT requirements for new staff members • Provided extensive training for new team members • Coordinate and approve leave for team members • Inspect and maintain operational supplies, eg. Contract Note Paper, printer toner, etc. Show less



Montagu Stockbrokers

• Dealers' Assistant / Accounts Administration

  • Feb 2007 - Aug 2008