Product

• Jun 2021 - Present

Director, Digital Product Management

• Oct 2020 - Jun 2021

Lead the ideation, technical development, and launch of innovative products in a high growth and fast-paced environment:• Develop and evangelize product vision to senior leadership, key stakeholders (legal, sales, etc.) and team members building shared understanding• Translate product strategy into product roadmap and create release plan to de-risk delivery while delivering value incrementally• Lead UX, architecture, and engineering teams to discover the right problems to solve and design the right solutions for users and for the business using Lean UX techniques• Partner with analytics team to define and analyze metrics to inform product success and drive user behavior change• Collaborate with business development team to contract vendor solutions that accelerate development• Recruit, develop and coach product team to execute product roadmap Show less

Senior Product Manager

• Oct 2018 - Sep 2020

Application team• Led product, UX, architecture, and engineering teams to develop B2B web and mobile applications helping patients manage their chronic kidney disease• Partnered with product operation team to design and operationalize product support process before launch• Launched product with success metrics defined to inform product optimization opportunitiesDeveloper Platform team• Identified use cases for key internal developer platform capabilities and developed vision and strategy with senior leadership buy-in• Collaborated cross-functionally with product teams from other areas to develop product roadmap driving service adoption• Led architecture and engineering teams to launch API driven consumer identity and access management capabilities accelerating internal development effort Show less

Product Manager

• Jul 2014 - Sep 2018

Developer Platform team • Created and evangelized product vision for API driven workflow service capability to prospective internal customers driving service adoption • Developed, socialized, and executed product roadmap collaborating closely with engineering and teams from other product areas to drive alignment and innovation System Integrations team • Collaborated cross-functionally with internal and external teams to launch system integrations enabling clinical data exchange (HL7 & FHIR) between clients, key external EMRs, and state HIEs • Built and led an analytics team to create and maintain first of its kind operational metric dashboard leveraging Power BI with actionable insights for leadership Show less

Supply Chain Manager

• Jan 2012 - Jul 2014

• Managed entire supply chain of 4 product lines (personal care, kitchen, food storage, and tableware) totaling over 50 SKUs at key retailers valued over $4 million dollars; retailers include Whole Foods Market, Trader Joe’s, Sprouts, Safeway, Bed Bath & Beyond, Amazon.com, and Staples.com• Utilized QuickBooks sales reports and collaborated with the Sales team to develop quarterly production forecast and create production Purchase Orders to manufacturing partners• Optimized on-hand finished goods inventory level to ensure customer demand is met across sales channels factoring in manufacturing production lead time, cash flow impact, and safety stock• Led raw material sourcing, purchasing, and inventory planning to meet production requirements within budget level while maximizing environmental sustainability • Built and strengthened working relationships with suppliers through RFQ selection process, factory visits, and daily communication• Maintained the highest level of quality by working closely with manufacturing partners to correct issues from customer complaints and feedback in a timely manner• Seamlessly transitioned and successfully setup operation for various product lines and increased gross margin by 12% through creating and distributing RFQ, negotiating terms and contracts, and executing transition plans• Collaborated with Product Development team in new product development and product launches by providing cost analysis, introducing vendors, and identifying materials that meet budget and sustainability requirements• Proactively improved workflow processes, reduced production cost and lead time, and minimized environmental footprint by reviewing workflow among cross functional teams, consolidating vendors, and applying product life cycle assessment results in applicable aspects of the supply chain Show less

Project Manager

• Jan 2011 - Jan 2012

Product Development• Supported product development projects across all product lines to improve product packaging structure, materials, and environmental footprint• Created customized merchandising solutions for new channels or retailers• Researched and implemented process improvements across product lines • Coordinated with product development, sales and marketing to successfully complete projectsProduct Management• Managed personal care and tableware product supply chain through developing quarterly forecast, monitoring inventory level, purchasing components based on demand, and coordinating shipping logistics• Created and analyzed internal and external reports to monitor product performance• Supported sales initiatives by providing pricing and margin analysis• Communicated with manufacturing partners and vendors to manage inventories and ensure on-time shipmentsGimme 5 Program Operation Management• Led day-to-day program operations including communications with Whole Foods regional and store level contacts• Ensured high level of customer satisfaction by responding to participant inquiries about the program in a timely manner• Managed the logistics of the Gimme 5 system by planning with Whole Foods distribution centers, material reprocessors, and freight providers• Identified and acted upon areas of opportunity to improve program operations and decrease environmental impact Show less

International Sourcing Specialist

• Oct 2008 - Jan 2011

• Created and developed working relationships with both domestic and global suppliers on a diverse range of sourcing projects by attending international trade shows, visiting overseas factories and maintaining daily communications • Managed the Purchase Order process for the Global Sourcing team to ensure client budget and deadlines are met by generating POs, performing price modeling/negotiating, communicating with factories, reviewing samples, coordinating supply chain logistics, and reconciling payments • Developed expertise in house-ware product design and knowledge of different raw materials by collaborating with the Sales and Design teams to participate in major retail clients’ key marketing programs with project values over $100K; clients include Pepsi, Dunkin Donuts, Whole Foods Market, and Green Mountain Coffee Roaster among others • Evaluated and developed global sourcing strategies by analyzing the international economic and business climate in host nations and studying sales records and market trends • Traveled internationally to inspect and evaluate vendor factories and worked with third-party inspection agencies to ensure factory compliance and final shipment quality Show less