Li Peng Chan

Ricoh Regional Service Delivery Manager (Greater Asia Pacific) at Ricoh Global Services
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Petaling Jaya, Selangor, Malaysia, MY
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

LinkedIn User

During my work with Li Peng I was impressed with her organizational skills and ability to stay cool and professional in even most tension or demanding situation. These are areas where her customer skills were shining, always staying on top of the situation with positive feedback. She is the customer oriented professional you always want on your team.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certified Internet Webmaster (Introduction to Web Design & Programming)
    -
    Dec, 2001
    - Oct, 2024
  • Fellowship of Life Management Institute (FLMI)
    Awarded by Life Office Management Association, USA
    Nov, 2001
    - Oct, 2024
  • ITIL (V3)
    -
  • ITIL V4
    ITIL Certified

Experience

  • Ricoh Global Services
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Ricoh Regional Service Delivery Manager (Greater Asia Pacific)
      • Apr 2011 - Present

      Ricoh Regional Service Delivery Manager for Global Focused Accounts (June 2012 - Current) Taking charge of overall Service Management for APAC, China & Japan sites for the Global Print Services. Ensuring Customer Satisfaction is achieved at all levels. Manage smooth transition from Deployment stage to ‘Business as Usual’ mode. Frequent and consistent interaction with local customer site contacts/users to ensure clarification or issues are addressed Single point of contact for customer escalation and Voice of Customer feedback. Ensuring issues are addressed, root cause identified and reviewing areas for service improvement. Facilitate regular meetings/discussions covering areas of service and project, having good understanding of customers’ business needs and requirements. Regular interaction with counterparts at the Global level to ensure consistency in Service Management practices. Performance Delivery / Service Planning Manager (April 2011 - June 2012)  Achievement Managed and successfully completed project deployment which consists of 465 printers and net books nationwide for a well-known convenience store in Malaysia Managed and coordinated integration between InfoPrint and Ricoh Malaysia as a pilot site which covers area of operation, finance, logistics, people and stock. Show less

  • HKBN JOS
    • Hong Kong
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Manager
      • Sep 2010 - Apr 2011

      - Managing a IT Helpdesk team covering IT and Copier services - Monitoring and Ensuring SLAs are met across all customers - Review continous improvement - Managing a IT Helpdesk team covering IT and Copier services - Monitoring and Ensuring SLAs are met across all customers - Review continous improvement

  • Robert Walters
    • United Kingdom
    • Staffing and Recruiting
    • 700 & Above Employee
    • Recruitment Consultant
      • Feb 2009 - Sep 2010

      - Specialised in Executive Recruitment in the IT & Telco sectors (Technical & non-Technical roles) - Specialised in Executive Recruitment in the IT & Telco sectors (Technical & non-Technical roles)

  • Prudential Services Asia
    • Head of Regional Call Centre / Client Services Manager / Head of Project Department
      • 2006 - 2009

      Taking on different roles and responsibilities throughout my tenure with the organisation. Head of Regional Call Centre (Aug 2007 – Jan 2009) Client Services Manager (COO Department) (April 2007 – July 2007) Head of Project Department (Jan 2006 – Mac 2007) Achievements & Strengths •With no previous Call Centre experience, managed to pick up the necessary skills within a short period and lead the team to improve Service Levels to achieving the contractual service level. •Successfully deployed different project deliverables ranging from Regional Processing System, New Product launch enhancements and Business Continuity Planning. •Managing a large team of about 100 staffs with about 15 direct report Show less

  • DVM IntelliSource Sdn Bhd
    • Business Development Manager
      • May 2004 - Jan 2006

      Managing renewal of Software Maintenance contract Pioneered the internal helpdesk team to support the Maintenance Contract Involved in the sales of in-house VOIP solution through live demo and doing business development with new clients. Managing renewal of Software Maintenance contract Pioneered the internal helpdesk team to support the Maintenance Contract Involved in the sales of in-house VOIP solution through live demo and doing business development with new clients.

  • Prudential Assurance Malaysia Berhad
    • Lead Business Analyst / Business Analyst / Claims Executive
      • Oct 1997 - Apr 2004

      Lead Business Analyst (2002 – 2004) Business Analyst (1999 – 2002) Claims Executive (1997 – 1999) Started off my career in operational related work and slowly moved on to project related work which covers documentation of user business requirements and user system testing. Later as my career progressed, I took on the role of project management overseeing various department within the organisation and applying the SDLC model. The last role as a Lead Business Analyst, I was in the new team for the pioneer start of the Prudential Shared Services Organisation overseeing the Claims division for Malaysia & Singapore business for the new regional system development. Show less

Education

  • University of Manchester, UK
    B.A.(Econs) major in Accounting & Finance
    1995 - 1997
  • SM Damansara Jaya
    University of Manchester, Business Administration and Management, General

Community

You need to have a working account to view this content. Click here to join now