Experience

VivaLing

• Singapore
• E-Learning Providers
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2019 - Present

  Singapore - Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) - Making major corporate decisions - Acting as the main point of communication between the board/investor and corporate operations - Design and implement business strategies, plans and procedures - Set comprehensive goals for performance and growth - Lead employees to encourage maximum performance and dedication - Evaluate performance by analyzing and interpreting data and… Show more - Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) - Making major corporate decisions - Acting as the main point of communication between the board/investor and corporate operations - Design and implement business strategies, plans and procedures - Set comprehensive goals for performance and growth - Lead employees to encourage maximum performance and dedication - Evaluate performance by analyzing and interpreting data and metrics - Fundraising ventures - Participate in expansion activities if any (investments, acquisitions, corporate alliances etc.) - Tracking cash flow and financial planning - Analyzing the company's financial strengths and weaknesses and proposing corrective actions

• Head Of Operations

  • Oct 2017 - Present

  Singapore - Oversees the operations of the company to ensure smoothly running of business process cross the departments in Singapore, e,Europe and US. - Gathering business needs from all departments and work closely with IT department to develop new features, APP and platform to improve operational efficiency and enhance customer experience. - Facilitating the management of outsource IT projects together with CTO. - Coordinating management meetings and provide reports and data analysis to… Show more - Oversees the operations of the company to ensure smoothly running of business process cross the departments in Singapore, e,Europe and US. - Gathering business needs from all departments and work closely with IT department to develop new features, APP and platform to improve operational efficiency and enhance customer experience. - Facilitating the management of outsource IT projects together with CTO. - Coordinating management meetings and provide reports and data analysis to facilitate the creation and communication of company strategy, business priorities and targets for the regional teams. - Recruits, trains and develops staff - Reviewing and maintaining accounting records and financial statements

• Operations Manager

  • May 2016 - Sep 2017

  Singapore 1) Overall administrative operations monitoring - Take responsibility and ownership for smooth operations process. - Identify trends and solve problems for continuous improvement in operations process and existing IT systems. - Cooperate with Tech team on designing and monitoring of various project to build an automatic and smart operation system. 2) Administrative data management - Ensure the accuracy of daily data entry and processing in various platforms and IT… Show more 1) Overall administrative operations monitoring - Take responsibility and ownership for smooth operations process. - Identify trends and solve problems for continuous improvement in operations process and existing IT systems. - Cooperate with Tech team on designing and monitoring of various project to build an automatic and smart operation system. 2) Administrative data management - Ensure the accuracy of daily data entry and processing in various platforms and IT software. - Data analysis for generating business intelligence and insights. 3) Customer support and coach support - Build and maintain a good customer/coach support system on Zendesk. - Ensure excellent service and support are delivered to our customers and coaches. - Proactively identify issues in the system for continuous improvement by monitoring and analyzing types and frequency of all inquiries received. 4) Other optional activities Event planning in Singapore Video editing Bookkeeping Monthly coach salary processing Business development



Kaplan Higher Education

• United States
• Higher Education
• 200 - 300 Employee

• Senior Program Executive

  • Dec 2011 - Aug 2015

  Singapore - The main person in charge of the management of Australia and European University programs (Monash university, Birmingham city university, Northumbria university and University of South Australia) - Consistently communicated with University administrative and academic staff to ensure program requirements are met to the highest quality - Liaised with students on administrative/academic enquiries and complaints. - Organized welcome orientation and graduation activities - Planned… Show more - The main person in charge of the management of Australia and European University programs (Monash university, Birmingham city university, Northumbria university and University of South Australia) - Consistently communicated with University administrative and academic staff to ensure program requirements are met to the highest quality - Liaised with students on administrative/academic enquiries and complaints. - Organized welcome orientation and graduation activities - Planned students’ timetable and classrooms scheduling for course deliveries - Ensured smooth flow of course material distribution and assignment logistics - Cooperated with exam management personnel on exam matters - Maintained student database system for efficient daily operation and accurate reporting - Worked closely with internal departments to meet company goals - Supported routine government audits Show less