Customer Success Manager

• Nov 2021 - Present

Labguru is a secure, cloud-based data management platform including an Electronic Lab Notebook (ELN), Laboratory Information Management System (LIMS), and informatics platform which offers a complete solution for life science research and the industry as a whole. - Establishing strong relationships with clients alongside with creating a high-quality customer experience that manifests in up-sales and renewals and high revenue due to in depth understanding of the company’s product and its’ advantages. - In charge of end-to-end customer journey from initial onboarding, introduction of the system, personalized customer support, creation and follow up on execution of the customer success plan, introducing features of the software that can promote the clients’ success. - Capture and analyze customer feedback to navigate the resolutions of issues in a timely manner. - Collaborate with internal stakeholders from other departments such as R&D, Sales, UI/UX designers, and Product to analyze customer feedback and guide customer success. - Collaborate with the Product team to advocate for customers’ feedback and incorporate insights into the product roadmap. - Manage progress, performance, and priorities by analyzing data and generating insights that benefit the company. Show less

Research And Development Scientist

• Jul 2020 - Feb 2021

ADOR Diagnostics is an innovative in-vitro diagnostics company that specializes in the development of cutting-edge molecular biology technology. ADOR's vision is to create a way for laboratories worldwide to diagnose infectious diseases with fast, sample-to-answer, fully automated PCR/RCA based systems that deliver accurate results rapidly. As a researcher working on the biological aspect of novel technology, while creating a new physical product from scratch, I work on getting the system to specifically recognize 100 different infectious disease pathogens while adapting nucleotide sequences, temperature, and electrical currant. I plan and execute in-vitro functional assays using the RCA method, record results, prepare written reports and oral presentations. I collaborate with team members while meeting milestones of my designated research project according to the pipeline prioritization. Show less

Researcher Phd Candidate

• Oct 2014 - Jan 2021

Functioning lab manager of a BSL-2 level lab

• Aug 2015 - Jan 2019

Functioning as both a project and lab manager of a Biology Safety Level 2 lab: supervising and setting the standard for the day to day activity of lab personnel, providing troubleshooting and guidance. Overseeing inventory, quotes, and contact with suppliers, assisting in general upkeep of the laboratory: organizing, stocking, lab equipment maintenance.

Biology Instructor

• Nov 2015 - Mar 2020

Instructor for various biology related subjects - ranging between physiology to molecular biology, for high-school age students. Instructor for various biology related subjects - ranging between physiology to molecular biology, for high-school age students.

Saleswoman, photo-lab worker, and graphic artist

• Aug 2011 - Jun 2012

Saleswoman, photo-lab worker - developing pictures, creating signs and stamps, and graphic designer - working with Photoshop Saleswoman, photo-lab worker - developing pictures, creating signs and stamps, and graphic designer - working with Photoshop

Saleswoman, Shift Manager, and Head of Digital, Media, and Games department

• Oct 2009 - Dec 2010

In charge of a staff of up to three people; setting priorities for the staff; ordering inventory for the digital, media, and games department; saleswoman In charge of a staff of up to three people; setting priorities for the staff; ordering inventory for the digital, media, and games department; saleswoman

Assistant coach

• Sep 2007 - Jun 2008

Assistant coach in artistic gymnastics at after school classes for girls. Assistant coach in artistic gymnastics at after school classes for girls.