Account Manager

• Jul 2018 - Present

• Prospecting and qualifying strategic accounts to drive sales and growth • Improve overall experience for client - Offer better product & technical support, including engagement with partners - Provide resolution and tracking of clients’ issues and requests - Proactive identification of potential opportunities or problems - Continuous improvement by channelling clients’ feedback internally • Implement initiatives to improve success for features rolled out • Guide the onboarding of new features so that they are executed successfully • Facilitate onboarding process for clients and vendor partners - Conduct training workshops on managing and publishing microlearning content for their teams and organisations - Ensure they are equipped to leverage tools for learning management via web and mobile platforms Show less

Business Development Manager

• Oct 2017 - Feb 2018

• Create new business opportunities by reaching out to companies to find out about their training gaps and challenges • Customise learning solutions based on clients’ training needs and budget • Responsible for planning timelines and helping clients with managing their training schedule and requirements • Follow up with monthly reports on training progress to resolve any outstanding issues • Develop and manage sales pipeline to ensure sufficient opportunities to meet revenue goals • Oversee existing accounts and maintain relationships with key stakeholders Show less

Manager

• Sep 2016 - Oct 2017

• Lead inside sales team and ensure sales targets are met • Prospect for new business and drive improvements on sales processes • Collaborate with safety team to facilitate new offerings and initiatives • Lead inside sales team and ensure sales targets are met • Prospect for new business and drive improvements on sales processes • Collaborate with safety team to facilitate new offerings and initiatives

Enrolment Consultant

• Jun 2016 - Sep 2016

• Manage Squared Online, the award-winning global digital marketing leadership course developed with Google • Help digital leaders and marketing managers identify their professional development needs for themselves and their leadership teams • Work closely with marketing team and learning operations team to produce good quality leads and create seamless learning experience for clients • Manage Squared Online, the award-winning global digital marketing leadership course developed with Google • Help digital leaders and marketing managers identify their professional development needs for themselves and their leadership teams • Work closely with marketing team and learning operations team to produce good quality leads and create seamless learning experience for clients

Senior Advisor, Executive Development

• 2012 - 2016

• Manage a portfolio of flagship programmes for senior management executives at the Business School • Help leaders and senior managers identify their professional development needs for themselves and their leadership teams • Nurture and maintain excellent relationship with programme directors and faculty • Communicate and work closely with the coordination team in enhancing and exceeding clients’ learning experience • Collaborate with counterparts from leading business schools in joint programmes Show less

Private Tutor

• 2010 - 2012

Facilitate learning according to the school syllabus for primary school students Facilitate learning according to the school syllabus for primary school students

HR Assistant

• Oct 2009 - Dec 2009

• Handled large volume of files and data • Liased with different various teams in HR to prepare new hires’ identification documents and articles • Work on other HR adhoc projects or special assignments as assigned by the management • Handled large volume of files and data • Liased with different various teams in HR to prepare new hires’ identification documents and articles • Work on other HR adhoc projects or special assignments as assigned by the management

Intern

• Dec 2008 - Feb 2009