Experience

Tasman Cargo Airlines

• Australia
• Airlines and Aviation
• 1 - 100 Employee

• Commercial and Relationship Manager

  • Jul 2023 - Present

  •Work on cargo charter, rate, and contract negotiations •Maintain and foster strong customer relationships •Explore and develop new business opportunities •Work on cargo charter, rate, and contract negotiations •Maintain and foster strong customer relationships •Explore and develop new business opportunities



Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• Freight Consultant, MRP Controller

  • Feb 2022 - Jul 2023

  •Inventory control and planning and regularly reviewing and adjusting reorder points for optimal management •Escalation point for freight matters, including AOGs, complex freight shipping, and oversize shipments •Manage international and local suppliers to ensure compliance with Air NZ shipping instructions •Oversee service providers (freight forwarding company, courier) to ensure adherence to SLAs •Inventory control and planning and regularly reviewing and adjusting reorder points for optimal management •Escalation point for freight matters, including AOGs, complex freight shipping, and oversize shipments •Manage international and local suppliers to ensure compliance with Air NZ shipping instructions •Oversee service providers (freight forwarding company, courier) to ensure adherence to SLAs



B&H Worldwide

• United Kingdom
• Airlines and Aviation
• 100 - 200 Employee

• Customer Service Supervisor

  • Apr 2019 - Feb 2022

  •Manage key accounts to establish strong relationships and ensure exceptional service delivery •Design SOPs for customer service and AOG positions, with a focus on operational efficiency •Manage CS team and train newcomers on company systems, including quotation, invoicing, AOG etc •Manage key accounts to establish strong relationships and ensure exceptional service delivery •Design SOPs for customer service and AOG positions, with a focus on operational efficiency •Manage CS team and train newcomers on company systems, including quotation, invoicing, AOG etc



Expeditors

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Dec 2017 - Apr 2019

  •Manage assigned accounts with end-to-end ownership of customer shipments •Maintain customer tariffs monthly for air and sea shipments •Establish standard operation procedures for new customers •Manage assigned accounts with end-to-end ownership of customer shipments •Maintain customer tariffs monthly for air and sea shipments •Establish standard operation procedures for new customers



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Marketing Specialist - Loyalty Programe

  • Dec 2014 - Aug 2016

  •Explore co-brand partners by establishing initial intention of cooperation with Bank Of China •Foster strong relationship with American Express and leverage it to explore co-brand partnerships with China Merchants Bank •Identify hotel and other partners for SkyMiles; signs intention agreement with Jin Jiang hotel group and agreement with Flyertea •Explore co-brand partners by establishing initial intention of cooperation with Bank Of China •Foster strong relationship with American Express and leverage it to explore co-brand partnerships with China Merchants Bank •Identify hotel and other partners for SkyMiles; signs intention agreement with Jin Jiang hotel group and agreement with Flyertea


Ctrip.com
• France
• Real Estate
• Product Manager – Northern China

  • Oct 2013 - Nov 2014


Hong Kong Airlines

• Hong Kong
• Airlines and Aviation
• 700 & Above Employee

• Assistant Sales Manager

  • Jan 2009 - Dec 2012

  •Carry out yearly and seasonal sales strategies •Allocate series groups based on route, book and RM’s guidance •Organize sales efforts on new routes •Carry out yearly and seasonal sales strategies •Allocate series groups based on route, book and RM’s guidance •Organize sales efforts on new routes



airberlin

• Germany
• Airlines and Aviation
• 400 - 500 Employee

• Airport Service Agent

  • Jun 2008 - Dec 2008

  •Prepare arrival flight documents and coordinates with related departments to ensure flight's arrival •Prepare departure flight documents, resolves problems at check-in counters and coordinates with related departments to ensure punctual departures •Make arrangement for flight disruptions •Prepare arrival flight documents and coordinates with related departments to ensure flight's arrival •Prepare departure flight documents, resolves problems at check-in counters and coordinates with related departments to ensure punctual departures •Make arrangement for flight disruptions



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Airport Service Agent

  • May 2007 - May 2008

  •Prepare arrival flight documents and coordinates with related departments to ensure flight's arrival •Prepare departure flight documents, resolves problems at check-in counters and coordinates with related departments to ensure punctual departures •Make arrangement for flight disruptions •Prepare arrival flight documents and coordinates with related departments to ensure flight's arrival •Prepare departure flight documents, resolves problems at check-in counters and coordinates with related departments to ensure punctual departures •Make arrangement for flight disruptions