Experience

Art Materials Llc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Retail Sales Associate

  • Jul 2019 - Present

  Order fulfillment, stocking, sales, customer education and engagement Designer of store signage Jan 2020 - Sep 2020 Order fulfillment, stocking, sales, customer education and engagement Designer of store signage Jan 2020 - Sep 2020



Zen Breakfast Art and Design

• Owner and Graphic Designer

  • 2016 - Present

  Create brand identities, websites, and print material for individuals and small businesses. Create brand identities, websites, and print material for individuals and small businesses.



Studio Artist

• Artist

  • 1979 - Present



US Foods

• United States
• Food and Beverage Services
• 700 & Above Employee

• Graphic Design Intern

  • Jul 2016 - Aug 2016

  Created and edited product catalogs, including photograph sourcing and editing, graphic element creation, and layout. Created and edited product catalogs, including photograph sourcing and editing, graphic element creation, and layout.



Under Construction 2015

• North Hennepin Community College

• Student Designer

  • Jan 2016 - May 2016

  Student designer, Under Construction 2015 (NHCC’s annual anthology of student art and writing, winner of 30 national awards). Student designer, Under Construction 2015 (NHCC’s annual anthology of student art and writing, winner of 30 national awards).



Portico Benefit Services

• United States
• Financial Services
• 100 - 200 Employee

• Learning and Development Consultant/Coach

  • 2000 - 2014

  Managed training projects and training initiatives for multiple departments on topics including plan knowledge, website technical support, software, customer service and business processes.• Redesigned new employee orientation for front line customer service staff which resulted in a 26% increase in overall member satisfaction scores and 24% greater staff retention.• Managed a team of 6 piloting a new website technical support team and successfully rolled out the function to the organization, resulting in surpassing strategic goals by attaining a nearly 100% customer adoption rate and 90% top 2 boxes satisfaction rate.• Won the Portico Member Services award in 2006 and 2010. • Won the Portico Commitment to Quality award in 2008 and 2012. • Nominated for the Portico Values Leader award in 2009. Show less

• Senior Service Representative

  • 1998 - 2000

  Served on a variety of project teams, including the implementation of Portico's first website, and the pilot of a new contact center model.• Decision maker for customer service team on website content, rolling out training for 200 employees and website support to customer-facing staff.• Researched and reviewed a new contact center model, winning approval of Portico executive leaders. Designed and implemented training roll-out to 100% of member services team. • Transitioned member service department from on-the-job training to a fully developed new hire orientation process. Introduced a blended learning solution including group activities, self-paced activities, job shadowing, coaching, practice tests and knowledge base support. Increased scores on supervisor satisfaction surveys from 70% to 88%. Show less

• Service Representative

  • 1991 - 1998

  Served Portico plan members by phone and in person. Created a variety of job aids and wrote department procedures.