Experience

Panair LLC

• Brazil
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Senior Technical Sales Engineer

  • Jan 2020 - Present

  Sales and support of aerospace solutions, especially for the airline and MRO markets in Latin América. Working with several technologies such as cabin interiors, avionics, hydraulic and electric systems. Sales and support of aerospace solutions, especially for the airline and MRO markets in Latin América. Working with several technologies such as cabin interiors, avionics, hydraulic and electric systems.



AGNESI SERVICES

• Brazil
• Aviation & Aerospace

• Founder & Senior Consultant

  • May 2018 - Present

  Partnership with service providers for technical services campaigns in aerospace, aviation and other industries. Partnership with engineering projects offices and professionals in various subjects. Project management in aviation. Business development and representation. Partnership with service providers for technical services campaigns in aerospace, aviation and other industries. Partnership with engineering projects offices and professionals in various subjects. Project management in aviation. Business development and representation.



Information Management Institute - e-IMI

• Brazil
• Aviation & Aerospace
• 1 - 100 Employee

• General Director & Financial Manager

  • Apr 2018 - Present

  Technical consultant in the areas of aeronautical services. Responsible since October/2019 for the financial management of the institute. Development of the project management office to support projects of aeronautical products and services. Prospection and business development in aerospace products and infrastructure. Technical consultant in the areas of aeronautical services. Responsible since October/2019 for the financial management of the institute. Development of the project management office to support projects of aeronautical products and services. Prospection and business development in aerospace products and infrastructure.



Embraer

• Brazil
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• • Mar 2005 - Mar 2018

  Management of key accounts in commercial aviation, such as Air Canada, Compass Airlines, Republic Airlines, British Airways and Alitalia. Collaborative analysis of operational scenarios (data & KPIs), markets and dispatch reliability performance, development of performance improvement plans and identification of commercial opportunities, including business case preparation and discussion;Sales and contract negotiation for equipment updates and other technical services. Meeting technical & commercial demands, including regulatory issues, non-conformities, aircraft purchase agreement items and post-delivery agreements;Development of equipment modification campaigns to enhance performance and introduce new features such as in-flight entertainment (IFE) and crew on board information equipment (electronic flight bag (EFB)). Support to the development of cabin interior reconfiguration projects by customers;Management of commissioning projects for new aircraft fleets (entry into service (EIS)), including activities such as support to certification activities by regulatory authorities, operator training, spare parts provisioning and preparation of support programs, preparation of maintenance infrastructure;Requirement gathering for new developments, preparation of material for technical and commercial discussions. Organization and accomplishment of meetings with customers and other entities.Some accomplishments: Identification of sales opportunities and closing deals worth more than 8 million USD along the last 3 years; organization of more than 5 performance improvement projects increasing and stabilizing the reliability and availability figures of customers, (e.g. in one case from 96% to values close to 99%); implementing and activating an entertainment system in about 4 months; recovery of aircraft damaged during delivery flights maintaining entry into service schedules. Show less

• • Jun 2009 - Feb 2018

  Implementation of a CRM (customer relationship management) project, as part of the excellence program in customer experience;Development of customer relationship, communication and collaboration policies; implementation of the corporate CRM tool (Salesforce), in the service sales, customer performance management and customer support (issue resolution) areas. Benchmarking with other companies on customer data management. Customer experience certification from the Strativity Group.Some accomplishments: Project accomplished with a reduced team (2 people), meeting integrally schedules and budgets; integrated around 500 users, vastly decreasing communication and coordination efforts and making services and sales management easier, contributing to consistent increases in the technical services revenues (around 20% CAGR), and to a consistent increase in customer satisfaction (around 15% increase measured in internal surveys); on demand support to aircraft delivery teams, in the delivery of around 100 aircraft. Show less

• • Mar 1998 - Mar 2005

  Leadership of the team responsible for the technical support of mechanical systems (hydraulic, pneumatic, landing gear, flight controls, ice and rain protection, air conditioning and pressurization, oxygen systems);Technical support to the ERJ-145 and EMB-120 fleets, including investigation and solution of technical issues, troubleshooting for out of service aircraft, preparation and presentation in operator conferences, interaction with regulatory authorities (like Brazil’s ANAC and U.S. FAA), preparation of technical documentation;Entry-into-service of Embraer 170 / 190 aircraft (new product), for air management systems technology including product delivery and assembly line support, development of changes to solve product teething problems.New ERP (SAP R/3) implementation in the ground support equipment development process. Analysis of ERP impact in maintenance plan and technical support processes.Some accomplishments: Resolution of many technical issues in the operation of ERJ-145 and Embraer 170/190 (participation in more than 50 relevant projects); acted to support customers in all aspects related to at least 12 airworthiness directives (communication of issues, participation in the interactions with authorities, retrofit planning and management, etc.); formation of a highly skilled team, from which several members evolved to prominent places in the engineering, customer support and company management. Show less



VASP - Viação Aérea São Paulo

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Quality Engineer

  • Jul 1995 - Feb 1998

  Development of studies for the reliability centered maintenance system of the Airbus, McDonnell Douglas and Boeing fleets. Participation in the acceptance of new and used aircraft. Control of mandatory maintenance services and modifications, preparation and accomplishment of audits by regulatory authorities and equipment lessors. Repair shop quality audit, and aircraft warranty management. Some accomplishments: elimination of a backlog of six years of warranty claims, annual recovery of about USD 500K USD in warranties, and establishment of a process to recover from the manufacturers the costs related to design issues; participarion in the inspection of around 20 aircraft for incorporaation in the fleet, in the delivery of around 10 aircraft, including two with power of attorney to receive the aircraft; several reliability recovery projects in components and systems; certification of fire extinguisher repair shops by Brazilian Association of Technical Standards, preparation of training sessions on reliability centered maintenance and airworthiness directives processes. Show less