Experience

Titan Security Group

• United States
• Security and Investigations
• 400 - 500 Employee

• Site Supervisor

  • Apr 2014 - Present

   Supervise the day to day operations of a door staff or customer service desk, including working an assigned post, if applicable. Manage a team of door staff professionals, including participation in hiring/selection, training, coaching, development and support. Ensure the location is provided with high quality door staff, security, and customer service to protect people and property. Provide the basis of a great work environment by treating all staff members with respect. Build, improve, and maintain effective relationships with both the client and the staff. Coordinate necessary support services with the Titan office to effectively manage the site and meet or exceed client expectations for excellent customer service. Take a proactive role in communicating with client and meeting their needs: meet with regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete client satisfaction. Ensure all required reporting and contract compliance requirements are met. Handle all escalated security issues or emergency situations appropriately. Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.). Effectively and accurately post all pertinent notices and communications to staff. Coordinate and/or conduct site-specific on-the-job training, client–specific training and annual refresher training for staff as requested. Reconcile and review logs, shift responsibilities, patrol round information, and incident reports prior to submitting to the client and Titan management. Assist Titan management in the development and maintenance of operational procedures and post orders that are always available for emergency reference by staff. Lead by example by completing all assigned door staff duties relevant to the location. Other duties as assigned.

• Security Officer

  • Sep 2013 - Present



It Works! Global

• United States
• Retail Health and Personal Care Products
• 700 & Above Employee

• Manager

  • Jul 2017 - Feb 2020