Laboratory Operations Manager

• Feb 2023 - Present

Laboratory Supervisor

• Dec 2016 - Feb 2023

Laboratory Management: Successful implementation and execution of the project plan for the setup and operation of new testing facility at Al Jalila Childrens Hospital. Key objective and deliverable was to implement the Total Quality Management System as per CAP (College of American Pathologists) requirements within one year of the Laboratory Management contract. The TQMS was setup and ready for initial inspection within one year.Staff Management: Supervision of staff and management of technical and administrative activities in the Clinical Pathology Laboratory on a day-to-day basis in accordance with company policies and procedures, ISO 15189, EIAC (Emirates International Accreditation Centre), CAP (College of American Pathologists) and other local and regulatory requirements for 3 Laboratories.Quality Management: Prepare, plan and co-ordinate internal and external quality audits i.e. ISO 15189, CAP, EIAC, Internal QA and QC Verifications to achieve and exceed the standards and requirements as well as provide technical and management support to other inspection sites during inspections.Intern Auditing and Process improvements: Participate and facilitate on various Internal Quality Improvement teams and FOCUS PDCA groups, FACA, SIPOC, 5 why's .Ensure documentation, proper RCA, CAPA and monitoring of client concerns and occurrence variance reports through various quality tools.Ensure that all internal incidents are documented, reported and monitored according to company policies and procedures.Facility and safety management.Employee performance development, coaching, training and mentoring.

Medical Laboratory Supervisor

• Dec 2016 - Feb 2023

Laboratory Supervisor

• Jan 2016 - Oct 2016

Set up and implemented requirements according to HAAD for newly opened hospital in order to achieve go live date as per project plan. Supervised all technical and administrative activities in the Clinical Pathology Laboratory. Supervised staff and management of technical and administrative activities. Responsible for setting the operating budget, hiring and scheduling support employees, and ensuring that all necessary equipment is on hand for lab research operations. Oversee quality assurance (QA) and institute practices to assure proper quality control (QC) within the lab.

Senior Medical Technician

• Jan 2004 - Nov 2015

Successful implementation and execution of the project plan for the setup and operation of new testing facility. Key objective and deliverable was to implement the Total Quality Management System as per ISO 15189 and SANAS requirements within two years of going live for on site testing. The TQMS was setup and ready for initial inspection within one year. Assist and advise the supervisors from the satellite laboratories in the area with the implementation of the Total Quality Management System within their departments. Perform trend analysis and preventative actions for i.e. complaints, internal quality control, external quality control, turn around time, transcription errors, vendor concerns, training needs analysis, analyzer breakdowns and repairs, KPI failures, etc. Supervise and monitoring of laboratory staff in order to ensure that organizational and departmental goals are achieved. Supervise all technical and administrative tasks and provide technical support within the laboratory. Supervise all quality control procedures in the laboratory in order to ensure best practices are upheld. Maintain good client relations in order to promote the company’s image.