National Director of Operations

• Jun 2023 - Present

Responsible for B2B and B2C processes, managing more than 5 companies as well as leading more than 40 people, focused on our 2 main organization programs. Responsible for B2B and B2C processes, managing more than 5 companies as well as leading more than 40 people, focused on our 2 main organization programs.

Sales Operations Trainee

• Mar 2023 - Present

National Manager of International Internship Program

• Jan 2023 - Jun 2023

Largest organization made up of young people and for young people in more than 120 countries focused on developing leadership backed by the UN.Functions:-Responsible of Network management, education, consultantspaces, delivery and coaching.-Support on creation and execution of product strategies at locallevel.- Responsible of risk management and quality cases.- Monitor the contact of leads and customer process

Local Director of International Intership Program

• Feb 2022 - Jan 2023

The area offers international internships around the world through the global talent program that seeks leadership development through multicultural experiences. Functions: - Follow up on the different operational indicators of the area. - Monitor the performance and execution of the processes of the sub-areas of sales, customer experience and international relations - Implement strategies to reduce the lead time of each process. - Propose improvements for product development. - Propose and execute strategies for the sustainability of the product and the conversion rates of the sales funnel. - Review and comply with legal and operational audits. - Empower members by creating digital content, tracking tools and artwork. - Projection of monthly sales of the international internship program. - Search and attraction of potential profiles according to the requirements of transnational and multinational companies. - Management of international relations for the correct delivery of satisfaction standards. Achievements: - Be the TOP 1 area nationwide. - To be the area in the TOP 2 internationally for the best experience provided to the client. Show less

Sales Local Manager

• Aug 2021 - Jan 2022

Functions: • Monitor and follow up on applications and coordination with foreign committees from Panama, Brazil, Mexico, Chile among others. • Contact Peruvian graduate professionals through calls and social networks to apply to international companies such as Samsung, Dell, Nestlé among others in Latin American countries. • Provide inductions to applicants for full knowledge of the Global Talent Program Service and Global Teacher. Achievements: -I was recognized as the member of the month for the entire period. - I was elected as Vice President of the area for the next management. - Achieved 106% of average semester productivity. - I achieved 100% of the personal goal of internships sold in the semester. -I acquired essential sales, customer service and leadership skills. Show less

Responsable de logística en Food Heroes

• Sep 2021 - Nov 2021

Food Heroes is a project led by the Electrolux Food Foundation, which seeks to engage and inspire the next generation to make their diet sustainable and teach them about the important relationship between food and the well-being of our planet. Functions: • Ensure the experience of the participants in the sessions. • Monitor the management of necessary resources, the activities, the platform. • Follow up on the performance of the activities carried out by the session facilitators and those in charge of contacting the schools. Achievements: -I achieved 100% execution of the sessions. Show less

Practicante de Base y Planificación prepago

• Sep 2021 - Feb 2023

Apoyo en el despliegue de campañas de nuevas ofertas comerciales a nivel regional y nacional; además, de realizar el seguimiento de las mismas para evaluar su correcto funcionamiento. -Análisis de las campañas y medición de alcance, tráfico, %efectividad para la realización de reportes de campañas. -Liderar reuniones con diferentes áreas: Regulatorio, Legal, Experiencia, Call, Planificación, entre otras, para coordinar la comunicación y ejecución de los lanzamientos de nuevas campañas comerciales. -Elaboración de los diversos materiales de comunicación: briefs, refuerzos para la fuerza de ventas, T&C, mensajería a clientes, pautas en los diferentes canales digitales (App, Página Web, WhatsApp, IVR, USSD). -Seguimiento respectivo a cada área para la ejecución de cada campaña. -Identificación de oportunidades de mejora en el journey de comunicación así como en los productos, en base al análisis del comportamiento del cliente. -Gestión y seguimiento a la entrega de premios por campaña. -Apoyo en las pruebas funcionales de campañas. -Gestión de pago a proveedores. -Configuración de campañas en SAT PUSH y actualización diaria de base de datos de clientes para el despliegue de campañas comerciales. -Seguimiento del despliegue regulatorio de las campañas con OSIPTEL. Show less

Coordinator Customer Process for Youth

• Jul 2022 - Jan 2023

The area is in charge of the process of those interested in internships in Mexico, ensuring the end-to-end experience. Functions: -Promote material and provide education to improve results with partners. -Education to the network on sales. -Co-creation of national strategies focused on improving the experience of young people with the main partners -Guarantee the satisfaction of the experience of young people. The area is in charge of the process of those interested in internships in Mexico, ensuring the end-to-end experience. Functions: -Promote material and provide education to improve results with partners. -Education to the network on sales. -Co-creation of national strategies focused on improving the experience of young people with the main partners -Guarantee the satisfaction of the experience of young people.