Leydi Tatiana Garcia Agudelo

Collections Agent at Iterum Connections | BPO | Contact center | Outsourcing
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Panama City, Panamá, Panama, PA

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Microsoft Office Specialist - Excel® 2013
    Certiport Latinoamérica
    Oct, 2018
    - Nov, 2024
  • TOEIC® Listening & Reading
    ETS
    Oct, 2018
    - Nov, 2024
  • TOEIC® Speaking & Writing
    ETS
    Oct, 2018
    - Nov, 2024
  • Microsoft Office Specialist - Word 2013
    Certiport Latinoamérica
    Jul, 2018
    - Nov, 2024

Experience

  • Iterum Connections | BPO | Contact center | Outsourcing
    • Panama
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Collections Agent
      • Jan 2022 - Present

      • Provide quality customer service focused on customer education • Contact customers in a timely manner • Offer mutually beneficial payment options • Identify potential customers to make new purchases • Achieve successful payment agreements • Provide personalized advice • Keep track of each debtor to monitor the entire process and verify when payment has occurred. • Provide quality customer service focused on customer education • Contact customers in a timely manner • Offer mutually beneficial payment options • Identify potential customers to make new purchases • Achieve successful payment agreements • Provide personalized advice • Keep track of each debtor to monitor the entire process and verify when payment has occurred.

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Care Representative, Insurances
      • Jul 2021 - Dec 2021

      • Respond to emergency calls from clients • Provide assistance to clients with their immediate needs • Provide insurance enrollment explaining in detail coverages, deductibles, costs, effective dates, coordination of ID Card delivery, among others • Gather information about clients and dependents • Verify policy coverage • Contact the corresponding area if necessary to solve problems, be a liaison between supplier and client • Attend to claims, follow up on claims • Calculate the amount to cancel the insurance • Verify payments made. Show less

  • Hilti Latin America
    • Panama
    • Construction
    • 700 & Above Employee
    • Human Resources Assistant
      • Jul 2019 - Dec 2020

      • Document management • Meetings, appointments, and travel arrangements • Telephone, email, and face-to-face customer support • Helping in the hiring and termination process • Creating users in the system and international transfers of employees • Be the liaison between employee benefit providers • Provide assistance in opening of their bank account • Carrying out the Visa SEM immigration progress hand in hand with the lawyers • Document management • Meetings, appointments, and travel arrangements • Telephone, email, and face-to-face customer support • Helping in the hiring and termination process • Creating users in the system and international transfers of employees • Be the liaison between employee benefit providers • Provide assistance in opening of their bank account • Carrying out the Visa SEM immigration progress hand in hand with the lawyers

  • Nyxcomm
    • Panama
    • Telecommunications
    • 1 - 100 Employee
    • Assistant and receptionist
      • Mar 2019 - May 2019

      • Telephone and e-mail management • Invoicing and collection review • Customer data management and custody • Receive and deliver correspondence, documents, and information, following the policies and procedures established for them • Ensure the order and good appearance of the reception of the company. • Telephone and e-mail management • Invoicing and collection review • Customer data management and custody • Receive and deliver correspondence, documents, and information, following the policies and procedures established for them • Ensure the order and good appearance of the reception of the company.

  • Industrias Panama Boston, S.A.
    • Panamá, Panamá
    • Assistant in the Purchasing and Imports Dept.
      • Oct 2018 - Nov 2018

      • Assist the Import and Export Department • File the original records and provide copies to the areas involved. • Consolidate information and take inventory • Responsible for the review of documents for the export of the company's products. • Make quotations and take care of some purchases. • Assist the Import and Export Department • File the original records and provide copies to the areas involved. • Consolidate information and take inventory • Responsible for the review of documents for the export of the company's products. • Make quotations and take care of some purchases.

Education

  • Universidad Latina de Panamá
    B.A. in English with emphasis in translation, Translation and Interpretation
    2019 - 2022
  • Centro ¡Supérate! Fundación Alberto Motta
    Certificates, English, Computing and Values
    2016 - 2018
  • Instituto Comercial Panamá
    High School, Bilingual Commerce
    2016 - 2018

Community

You need to have a working account to view this content. Click here to join now