Experience

OEM Source, Inc

• United States
• Wireless Services
• 1 - 100 Employee

• Procurement Assistant and Certifications Coordinator

  • Nov 2015 - Present

  - Collaborate with the Business Development/Purchasing Director to identify potential vendors and products. - Successfully source and procure OEM goods from approved domestic and international vendors. - Establish and maintain strong relationships with vendors, fostering effective communication and seamless transactions. - Obtain supplier quotations, enabling sales departments to provide accurate quotes for specialized customer requirements. - Manage vendor interactions to expedite deliveries during periods of high demand and depleted stock levels. - Approve all vendor invoices to ensure accuracy and timely payments for products purchased. - Research freight, duty, and brokerage quotes to minimize shipping costs. - Keep meticulous follow-up on purchase orders, pick-ups, and payments/credits. - Issue purchase orders, sales orders, and credit memos as necessary for both customers and vendors. - Proficient in QuickBooks and Fishbowl programs Certification and Compliance Management -Write and implement all policies and procedures used within the company to maintain all certifications in good standing since 2017. - Lead comprehensive efforts to maintain R2v3, OHSAS, ISO and NAID AAA certifications. - Conduct regular monthly inspections within the office and warehouse environments, identifying and addressing potential compliance issues. - Oversee annual re-certification processes to uphold safety and quality certifications, consistently meeting regulatory requirements. - Ensure company-wide strict compliance with certification-related policies. - Conduct thorough inspections of fire extinguishers, weight scales, CO alarms, and other essential equipment, guaranteeing optimal functionality and safety of the company. - Perform all other duties needed to maintain all certifications held within the company. Show less



Southern Telecom Inc

• United States
• Consumer Electronics
• 1 - 100 Employee

• Executive Sales Assistant

  • Jun 2013 - Nov 2015

  - Partnered with the Executive Sales team to identify growth opportunities and contributed to increased revenue and market share. - Assisted in formulating and implementing targeted sales plans. - Collaborated closely with Sales, Marketing, and Designer teams to increase sales and revenue. - Managed schedules effectively to prioritize tasks, appointments, and deadlines. - Successfully organized prominent trade shows such as CES and ASD in Las Vegas, overseeing logistics, booth setup, and coordinating team participation. - Engaged in effective collaboration with project managers on both special and non-traditional projects. - Maintained strong customer relations by proactively following up to ensure satisfaction, addressing inquiries, and resolving issues promptly and professionally. - Took a proactive role in preparing and distributing presentation materials on a weekly basis, ensuring consistent and informative communication across the company. - Collaborated closely with the logistics department to ensure optimal stock levels and timely shipment of orders. - Resolved order and inventory issues, swiftly identifying alternative solutions to meet customer needs and notifying relevant stakeholders to ensure a seamless order process. Show less



Unisar Inc

• United States
• Computers and Electronics Manufacturing

• Product Development / Executive Assistant

  • Aug 2006 - Jan 2012

  **Executive Assistant / Product Development , 2010 - 2013 -Promoted- - Acted as a proficient intermediary between diverse professionals, including vendors, clients, and high-level executives. - Oversaw trade shows set up across the country, contributing to increased brand visibility, business networking, and potential client engagement. - Created engaging packaging, catalog sheets, instruction manuals, and promotional materials to effectively market products and enhance the company's brand image. - Led the entire lifecycle of product research, development, testing, and quality control, ensuring the introduction of innovative and high-quality products to the market. - Proactively took charge of updating the company website and maintaining active social media platforms, contributing to enhanced online visibility and engagement. **Marketing and Sales Assistant, 2007- 2010 - Promoted- - Arranged, and actively engaged in trade shows including the ABC Kids Expo, CES, and International Housewares events in Las Vegas and Chicago. - Absorbed responsibilities within marketing and sales functions. - Managed the company's PayPal account facilitating seamless payment processes. - Developed and distributed impactful blast emails to effectively market products and promote brand awareness. - Created and maintained intricate spreadsheets related to the acquisition of the BébéSounds® brand by Graco Children’s Products. **Customer Service Manager, 2006 - 2007 - Headed a team of customer service personnel, providing guidance and support. - Addressed all escalated customer complaints and issues with diligence and respect. - Promptly responded to consumer email inquiries originating from the company website. - Closely engaged with wholesale vendors and sales representatives across the world. - Managed invoicing and logistics coordination for direct consumers and key accounts (Walmart, Rite Aid, Babies R Us, and others) thus ensuring efficient order processing and timely deliveries. Show less



Epana Networks

• Telecommunications
• 1 - 100 Employee

• Customer Service manager/Call Center

  • Apr 2002 - Aug 2006

  - Simultaneously managed an offshore customer service team comprising 50 agents and 4 supervisors across Mexico and New York, ensuring seamless collaboration and effective service delivery. - Collaborated closely with the IT (NOC) department to swiftly address customer complaints and connection issues. - Led the recruitment, selection, and training processes for new team members. - Monitored call center performance on a daily basis, leveraging data-driven insights to identify areas for improvement. - Managed the activation and deactivation of calling cards to mitigate fraud risk and authorized refunds when necessary. - Authorized refunds and customer credits when the calling cards did not connect. - Generated various daily production, sales, and performance reports - Provided guidance to agents during challenging calls and customer interactions. - Undertook additional tasks and projects to provide support to employees, fellow managers, and overall call center operations. Show less