Experience

Morgan Memorial Goodwill Industries

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Career Advisor

  • Mar 2023 - Present

  • Leading the Grow with Google Scholarship Certificate Program by enrolling job seekers who meet the criteria and requirements, as well as creating a case management file to ensure their full success while enrolled in the program, and after completion. • In charge of all DTA (Department of Transitional Assistance) customers who are referred to the center and tailor a career action plan to help them get back into the work place either by employment or furthering their education. • Provide individualized and intensive services to job seekers who needed a bit more guidance during their job search or training needs. • Single handedly assisting Spanish speaker’s customer with job placement, resume, cover letters, and job applications. • Host bi-weekly info sessions for customers looking to return back to school and seeking assistance with funding. • Work alongside community partners with whom I hold a strong relationship to ensure our customers received the best and most supportive services to get them ready for the job market. • Support other teams as my skills and knowledge are use in various departments of the organization. • In charge of the MIC program which lends computers to jobseekers to aid those in their job search. Show less

• Career Counselor

  • Aug 2022 - Mar 2023

  • Leading the Grow with Google Scholarship Certificate Program by enrolling job seekers who meet the criteria and requirements, as well as creating a case management file to ensure their full success while enrolled in the program, and after completion. • In charge of all DTA (Department of Transitional Assistance) customers who are referred to the center and tailor a career action plan to help them get back into the work place either by employment or furthering their education. • Provide individualized and intensive services to job seekers who needed a bit more guidance during their job search or training needs. • Single handedly assisting Spanish speaker’s customer with job placement, resume, cover letters, and job applications. • Host bi-weekly info sessions for customers looking to return back to school and seeking assistance with funding. • Work alongside community partners with whom I hold a strong relationship to ensure our customers received the best and most supportive services to get them ready for the job market. • Support other teams as my skills and knowledge are use in various departments of the organization. • In charge of the MIC program which lends computers to jobseekers to aid those in their job search. Show less

• Customer Service Specialist

  • Sep 2021 - Aug 2022

  • Answering and resolving calls, mainly about unemployment. • Responding to web inquiries emails and voicemails in a timely manner. • Providing excellent customer service to job seekers coming to the career center with a multitude of needs. • Assisting job seekers with various requests like resume and cover, offering workshops that would be helpful to their needs, and assisting with their unemployment requirements.



Pilgrim Parking, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Accounting Administrative Assistant

  • Nov 2019 - Mar 2020

  • Tending to all calls and redirecting them as needed. • Responding to all web inquiries in a timely manner. • Keep clear and open communication with 25+ garage employees and managers to ensure operations ran smoothly. • Check over 30 reports that came to the office with the garage’s daily gross. • I took on the task of imputing the finances of five garages into the accounting system the company use; as well as audited all secret shopper reports that the garages received • Tending to all calls and redirecting them as needed. • Responding to all web inquiries in a timely manner. • Keep clear and open communication with 25+ garage employees and managers to ensure operations ran smoothly. • Check over 30 reports that came to the office with the garage’s daily gross. • I took on the task of imputing the finances of five garages into the accounting system the company use; as well as audited all secret shopper reports that the garages received



W Hotels

• Hospitality
• 700 & Above Employee

• Guest Experience Associate

  • Jun 2013 - Nov 2019

  Oversee all luxury rates, business travelers, VIP guests, groups, and ensure their full satisfaction from the moment they reserve at W Boston. • Network with businesses and owners in Boston to ensure W Boston and their locale have a strong partnership where both parties can benefit. • Host wine tasting and create different events on the weekends to welcome our heavy flow of guests and make their stay as comfortable as possible. • Contact guests before their arrival to tackle any request they might have prior to their check-in. • Ensure all guest requests are taken care of. From babysitting needs, private transportation, and dog walking services, city tours, dinner reservations, and more. • Plan room set-ups for anniversaries and other events and work with other departments to ensure the guest’s vision comes to life. • Check-in and check-out guests and ensure the company’s protocol and standards were being followed. • Make connections with guests and create a memorable experience by writing notes and sending them amenities. • Recommending amenities within the property. • Answering calls coming to the hotel and assisting or directing guests to the best person and/or department that could further assist them. • Daily deposits to be taken properly and communicate with my team about any possible defects. Show less