Senior Advisor, Pharmacy+ Business Development

• Oct 2022 - Present

Sr. Product Manager, Rare Disease & Gene Therapy

• Dec 2019 - Oct 2022

Drove the operational and financial success of a portfolio of rare disease pharmaceuticals and gene therapies, specific to populations with ultra-rare neuromuscular disorders. Set clear product vision and strategy that delivers value to the business while addressing the needs across the full spectrum of the healthcare stakeholder continuum, from patient and prescriber to pharma and payer.• Winner of the 2021 5-Star Product Award for outstanding contributions in Product Management• Selected to lead high visibility initiative for the enhancement and expansion of patient and prescriber digital solutions across the entire Rare TRC division• Built relationships with independent patient advocacy groups, and monitored competitive landscape and industry trends• Created best in class service models that meet the demands of an evolving market and continue to win access to emerging pipeline therapies• Executed on strategic planning and led alignment of cross-functional teams including Clinical, Physician Sales, Pharma Account Management, Payor Account Management, Operations, Marketing, IT, and Finance to optimize performance and growth of the Rare Neuromuscular portfolio

Sr. Organizational Change Manager

• Apr 2018 - Dec 2019

Established an enterprise organizational change management capability from the ground up, and led transformational change initiatives to achieve business objectives. Responsibilities and accomplishments in change strategy, practice development, change management plan development, training core competencies, change assessment and risk evaluation. • Exceptional reputation, earning eleven (seven consecutive) annual ratings as a Stretch employee in the top 20% of personnel company-wide (including preceding positions within same company)• OCM Lead and member of Guiding Coalition for multi-year Agile Transformation involving both technology and business divisions• Built engagement models with Enterprise Architecture, Project Management and Product Delivery teams to embed change management activities at appropriate phases• Coached executives, people leaders and individual contributors to learn and engage in their roles for moving through change successfully

Sr. Project Manager, Strategy & Business Development

• Mar 2015 - Apr 2018

Directed the implementation strategies for large-scale partner engagements with community-based physician groups. Oversaw both operational and technical requirements spanning across most departments within the enterprise as well as externally to customer and third-party vendors. Collaboration with sales leadership in customer alignment. Principal contact responsible for engaging client executive leadership to advance joint technology endeavors. Led special programs in support of business development and strategic partner relations.• Provided leadership for organizational engagement in initial interactions post-contract execution, critical to ramping up membership utilization• Designed tactical operations model for complex onboarding processes spanning across 3 company divisions and numerous functional roles, with direct impact to revenue realization

Project Manager, Strategy & Business Development

• Apr 2013 - Mar 2015

Successfully managed multiple concurrent projects by developing effective project plans, leading large cross functional teams, accurately identifying the essential business requirements and delivering quality results against tight timelines and budgets. Facilitate effective communication between business and IT teams to achieve collaboration, streamlining project progression. Inform project stakeholders of project status. Conduct user acceptance testing, write and deliver employee training.• Drove strategic initiative with our Technology Team and external partners to build site interconnectivity between the organizations’ online ordering platforms in support of a seamless user experience• Led multi-year, enterprise-wide project to systemically monitor physician/retail pharmacy controlled substance orders in compliance with DEA 21 CFR 1301.74b requirements. Instrumental in the conceptual design for process utilized in evaluation of orders

Associate Project Manager, Business Operations

• Mar 2011 - Apr 2013

• Managed project to implement a sales force automation system customized to integrate with in-house AS400/TPS ordering system, enabling a $2.5M increase in sales revenue• Leveraged Six Sigma methodology to identify and resolve errors in drop-shipment invoicing process, resulting in a savings of over $200,000• Analyzed on-going customer satisfaction trending data, presenting findings and making clear, actionable recommendations to organization leaders to improve customer experience

Sales Operations Manager

• Aug 2006 - Mar 2011

• Drove process improvements and delivered operational tools for sales teams across the country to enhance inter-departmental synergies. • Collaboration with business analysts on corporate-wide IT project implementations to create requirement documentation, new functionalities. Conducted user acceptance testing (UAT) and training.• Conceptualized and oversaw development of process to automate Return Goods program, creating visibility to opportunities for revenue retention and streamlined inventory reconciliation

Sales Support Supervisor

• Apr 2004 - Aug 2006

• Management of Sales Support team for multi-million dollar physician sales division• Boosted active sales time 35%, by expertly designing upgrades to bid process.• Leader of alternate site for Disaster Recovery / Business Continuity plan execution

Operations Administrator

• May 1999 - Apr 2004

• Won Employee of the Year Award for exceptional contributions.• Strengthened sales office operations, managing accounts over $2M. • Managed build-projects to timely completion while maintaining high level of quality. Delivered order fulfillment, financial and warehouse inventory oversight. • Transformed local office support operational efficiencies. Prototype became corporate model. • Won Employee of the Year Award for exceptional contributions.• Strengthened sales office operations, managing accounts over $2M. • Managed build-projects to timely completion while maintaining high level of quality. Delivered order fulfillment, financial and warehouse inventory oversight. • Transformed local office support operational efficiencies. Prototype became corporate model.

Manager, Administrative Services

• Nov 1998 - Jun 1999

• Spearheaded hiring, scheduling, accounts payable/receivable, and payroll management, leading and training team of 20.• Propelled sales 18%, initiating innovative customer retention plan.• Inventory procurement oversight at industry trade shows. • Spearheaded hiring, scheduling, accounts payable/receivable, and payroll management, leading and training team of 20.• Propelled sales 18%, initiating innovative customer retention plan.• Inventory procurement oversight at industry trade shows.

Marketing Representative / Account Manager

• Mar 1993 - Nov 1998

Responsible for driving effective client utilization of group medical coverage, progressing to the role of Account Manager. In this capacity, Lex represented the company as a Task Force Member advising the State of Arizona on the integration of HIPAA legislations into industry protocols. Responsible for driving effective client utilization of group medical coverage, progressing to the role of Account Manager. In this capacity, Lex represented the company as a Task Force Member advising the State of Arizona on the integration of HIPAA legislations into industry protocols.