Experience

Excellence in Giving, LLC

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Senior Client Services Advisor

  • May 2022 - Present

• Client Services Advisor

  • Oct 2021 - May 2022



Southwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Customer Relations Senior Representative, Closer Team

  • Sep 2019 - Sep 2021

  - Handled escalated regulatory issues on behalf of the Executive Office - Served as content expert for Employees regarding appropriate Company responses - Worked in a cooperative spirit to ensure the success of our Company- Involved in Special Project to restructure the external Customer commendation procedure

• Customer Relations/Rapid Rewards Representative

  • Oct 2018 - Sep 2019

  - Managed written and oral communication on behalf of the Executive Office- Trained in Southwest's Outstanding Customer Service - Worked with Rapid Rewards partner liaisons while gaining knowledge of airline industry policies and Southwest procedures

• Client Services Associate

  • Aug 2016 - Sep 2018

  - Manage the philanthropic portfolios of individuals and families - Worked directly with Clients, Relationship Managers, and nonprofit leaders- Created giving dashboards, forecasts, impact reports, game plans, and giving profiles - Presented findings at quarterly giving meetings- Monitored Client nonprofits and promote opportunities for interaction and engagement - Worked with nonprofit leaders to craft stories of philanthropic impact to share with Clients- Participated in Discovery Interview onboarding process to assess philanthropic interests

• Client Services Assistant

  • Jun 2015 - Aug 2016

  - Requested and processed Impact Reports on major gifts from donors to various non-profits- Created detailed quarterly giving reports for Clients- Tracked Client activities, giving information, and contact information in CRM database- Assisted in special projects, event planning, coordination of vendors, and office administration



Texas Christian University

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant- JVR Honors College

  • Jun 2013 - Jun 2015

  - Provided general administrative support for the John V. Roach Honors College- Aided in preparation and execution of Honors Orientation each summer- Organized movement of all files to digital database - Provided information to prospective students and parents - Tracked progress of students towards their Honors Requirements

• Research Assistant, Dr. Sarah Hill's Evolutionary Psychology Lab

  • Aug 2014 - May 2015

  - Conducted testing studies for the Evolutionary Psychology Department - Proposed and tested own Thesis Question: "The Behavioral Immune System and Its Effects on Philanthropic Activity"



Chi Omega Fraternity

• United States
• Civic and Social Organizations

• Foundation Ambassador

  • Dec 2013 - Dec 2014

  - Provided philanthropic support for Chi Omega Fraternity - Provided philanthropic support for Chi Omega Fraternity