Experience

Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Customer experience advisor

  • Nov 2018 - Present

  • Up-selling products to hit weekly and quarterly targets. • Exceeded sales targets by 15% within the first 6 months of employment.• Delivering outstanding customer service, receiving a 100% customer satisfaction.• Preparing documents for external and internal use. • Training new team members with complex systems, for internal and external assessments. • Up-selling products to hit weekly and quarterly targets. • Exceeded sales targets by 15% within the first 6 months of employment.• Delivering outstanding customer service, receiving a 100% customer satisfaction.• Preparing documents for external and internal use. • Training new team members with complex systems, for internal and external assessments.



Capita

• Temporary Sales Administrator

  • Jun 2018 - Nov 2018

  • Processing customer orders via inbound phone calls.• Maintaining and recording transactions and customer information.• Preparing reports using Microsoft Office for co-worker’s and personal sales • Liaising sales figures to the team manager.• Communicating with several departments to produce documents based on finances, targets and personal development.• Competent with the use of systems such as synergy and carex. • Processing customer orders via inbound phone calls.• Maintaining and recording transactions and customer information.• Preparing reports using Microsoft Office for co-worker’s and personal sales • Liaising sales figures to the team manager.• Communicating with several departments to produce documents based on finances, targets and personal development.• Competent with the use of systems such as synergy and carex.



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • Jun 2017 - Jun 2018

  • Training and development of new starters.• Liaising with manager, area manager and head office to keep up to date with expectations.• Organizing sales targets and figures while supporting a team of 8. • Opening and closing the store using in-house systems. • Competent in Microsoft office for creating documents such as stock take and schedules.• Ordering and organizing stock and deliveries.Ordering and organizing stock and deliveries to fit the needs of customer demand. • Training and development of new starters.• Liaising with manager, area manager and head office to keep up to date with expectations.• Organizing sales targets and figures while supporting a team of 8. • Opening and closing the store using in-house systems. • Competent in Microsoft office for creating documents such as stock take and schedules.• Ordering and organizing stock and deliveries.Ordering and organizing stock and deliveries to fit the needs of customer demand.