Experience

Change Grow Live

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Criminal Justice Recovery Worker

  • Aug 2022 - Present

• Recovery Support Volunteer

  • Aug 2021 - Aug 2022

  I am currently a Recovery Support Volunteer based at Change Grow Live in Great Yarmouth. My responsibilities include:• Answering telephone calls and completing administration tasks;• Completing drug and blood borne virus tests;• Facilitating weekly workshops for recovery and other areas of support;• Conducting initial assessments with clients, collecting data and putting onto encrypted system.



St Giles

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Peer Evaluator

  • Feb 2022 - Aug 2022

  • Co-facilitating online and in person workshops, designed to capture data on the Peer Advisor Programme (PAN), created by the St. Giles Trust. To help people with lived experience to get qualified and be able to support those suffering from any number of difficulties in their lives; • Speaking with clients, peer advisors and host organisations, so as get accurate data so can improve the Peer Advisor Programme. • Co-facilitating online and in person workshops, designed to capture data on the Peer Advisor Programme (PAN), created by the St. Giles Trust. To help people with lived experience to get qualified and be able to support those suffering from any number of difficulties in their lives; • Speaking with clients, peer advisors and host organisations, so as get accurate data so can improve the Peer Advisor Programme.



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Mar 2018 - Apr 2019

  -Applied knowledge in life insurance and bond investment policies; -Listened effectively to customer demand, structured calls and gave information in a clear and concise manner; -Adapted to working within different teams and received positive feedback from customers and managers. -Applied knowledge in life insurance and bond investment policies; -Listened effectively to customer demand, structured calls and gave information in a clear and concise manner; -Adapted to working within different teams and received positive feedback from customers and managers.



Wellbeing Service

• Great Yarmouth

• Mental Health Volunteer

  • Feb 2017 - Feb 2018

  As a volunteer, l would help with introduction sessions at Great Yarmouth library and also attend support groups. Courses - Mental Health First Aid Training; -Understanding Your Mental Health Training. As a volunteer, l would help with introduction sessions at Great Yarmouth library and also attend support groups. Courses - Mental Health First Aid Training; -Understanding Your Mental Health Training.



Wild Duck Restaurant

• Belton, Norfolk, United Kingdom

• Restaurant Team Member

  • Jun 2016 - Nov 2017

  -Completed health and safety training; -Used customer service skills to complete different tasks; -Offered support to new employees and helped team members when necessary. -Completed health and safety training; -Used customer service skills to complete different tasks; -Offered support to new employees and helped team members when necessary.



McColl's Retail Group

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Mar 2014 - May 2015

  -Dealt with customer demand, queries and handled money. -Dealt with customer demand, queries and handled money.



Console Fix

• Gorleston

• PC Technician

  • Sep 2006 - Jun 2010

  -Provided IT support to customers; -Employed hardware skills, such as, replacing hardware, virus removal and data retrieval; -Contacted customer and took payment. -Provided IT support to customers; -Employed hardware skills, such as, replacing hardware, virus removal and data retrieval; -Contacted customer and took payment.