Experience

Graham and Green

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Manager at Graham and Green

  • Jul 2022 - Feb 2023



Farrow & Ball

• United Kingdom
• Retail
• 200 - 300 Employee

• Assistant Manager

  • Sep 2021 - Jul 2022

  . Support the showroom manager in managing, motivating and developing the showroom team to ensure that targets are exceeded as well as acting as a role model by displaying professional behaviours. . Assist the showroom manager in analysing KPI data to make informed decisions and drive sales. . Actively develop sales opportunities through all channels – consumer, painters, interior designers, architects. Work with the showroom manager to create viable partnerships, sponsorships… Show more . Support the showroom manager in managing, motivating and developing the showroom team to ensure that targets are exceeded as well as acting as a role model by displaying professional behaviours. . Assist the showroom manager in analysing KPI data to make informed decisions and drive sales. . Actively develop sales opportunities through all channels – consumer, painters, interior designers, architects. Work with the showroom manager to create viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community. . Ensuring window and showroom displays are installed in a timely manner to company standards, liaising as necessary with marketing. . Responsible for opening and closing the showroom, covering in case of absence, ability to be on site in the event of an emergency. . Delivering an excellent customer experience by articulating and promoting Farrow and Ball, provide accurate colour advice and technical advice as to product suitability.

• Showroom Assistant

  • Aug 2015 - Sep 2021

  London, United Kingdom . Maintaining the Farrow & Ball image to the highest standards ensuring the showroom, stockroom, and all displays are neat and tidy at all times . Serving Customers in a courteous and professional manner . Providing accurate advice on colour and suitability . Processing cash and credit transactions accurately . Processing customer orders placed in store, by email or over the phone . Ensuring selling floor is replenished at all times . Adhering to company health and… Show more . Maintaining the Farrow & Ball image to the highest standards ensuring the showroom, stockroom, and all displays are neat and tidy at all times . Serving Customers in a courteous and professional manner . Providing accurate advice on colour and suitability . Processing cash and credit transactions accurately . Processing customer orders placed in store, by email or over the phone . Ensuring selling floor is replenished at all times . Adhering to company health and safety policies and practises



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Jun 2013 - Aug 2015

  London, United Kingdom . Helping and assisting customers with my product knowledge . Serving customers on the checkouts . Answering the telephone . Taking orders from customers for delivery or collection . Using Sapco and Ad-hoc software . Replenishing Stock within the store



Tesco Stores CR, a.s.

• Czechia
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Apr 2013 - Jun 2013

  London, United Kingdom . Restocking shelves on the shop floor as well as tidying them . Making sure that the warehouse is well organised . Helping Customers with any queries . Using hand held scanner to modify prices as well as moving stock to desired location . Helping other members of staff when required . Assisting customers with the self- service machines



The Christmas Shop

• Sales Assistant

  • Nov 2011 - Jan 2013

  London, United Kingdom . Organising and processing customers online orders . Preparing products for dispatch as well as pricing items . Checking for damaged and faulty stock to send back to the supplier . Managing control of stock on the software inventory control . Keeping the stockroom clean and tidy at all times