Experience

BPIF - The Heart of British Print

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Accounting Assistant

  • Feb 2019 - Present



Economy Energy

• Coventry, United Kingdom

• Account Receivable Administrator

  • Oct 2017 - Nov 2018

  I currently work in the finance department at Economy Energy, my main job role is to approve and process refunds by using SAGE/Nexum accountancy systems to first locate the payment, investigate into why we are paying this amount and if it's plausible refund the balance. I also allocate payments and resolve agents queries. I also work on ADDAC, AUDDIS, ARUDD, ARUC and AWAC reports. I work alongside other departments to better the processes in place while maintaining a structure. My main responsibilities are: - Processing payments and allocating receipts - Issuing customer refunds - Resolution of queries resulting from invoicing/Payments - Accurate data entry into the system and updating spreadsheets - Detailed account reconciliations - Monitoring of inter-company payments & administering amendments where necessary - Working closely with the other department to ensure inaccuracies are corrected Show less



First Utility

• United Kingdom
• Utilities
• 100 - 200 Employee

• Customer Service Agent

  • Jun 2016 - Jun 2017

  I worked for First Utility for just over a year, in this time I have worked in a lot of different sections and with a lot of different people to ultimately better the customer experience and understand customers’ needs. My initial role within the company was a customer service adviser in which I would solve and acknowledge customer issues before it turns into a complaint. I have a wide range of knowledge of the energy industry and this made my job easier from dealing with erroneous transfers to basic billing issues. My second role within the company is my current role of being a financial adviser, in this role I arrange payment plans for customers who either requested this or are in serious arrears and need financial guidance. I would work with debt management companies, for example, Payplan, Citizens Advice and Step Change to discuss the best options for the customer in terms of repayments while looking at their income and expenditure. While dealing with these customers it is always important to know that behind the telephone is a person just like you and me so I would work alongside the ombudsmen complaints to ensure that the way the company load debt or contact customers regarding debt is done in the correct manner. I would assess accounts to make sure that we contact customers while the debt is minimal before it escalates. Show less



Maplin

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Aug 2015 - Jan 2016

  I worked for Maplin Electronics for 6 months in these 6 months I was a part of the sales team to increase revenue for the company by using different sales techniques to achieve a greater goal, for example I was trained in a step by step walkthrough of how to open, negotiate and close a sale, looking for buying signals and using open questions so the conversation never closes. Also from this job I have experience in selling finance to customers and what sort of documents and credentials one would need to take out finance with a company, I completed many applications within my time mostly for CCTV units. Along with this, I was also a sales assistant so of course, I did the basics, Stock control, Stock take, till trained, product knowledge trained, tickets and price changes and reports. Show less



Leekes

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales Assistant

  • Nov 2013 - May 2015

  I’ve worked for Leekes for 1 year and 4 months, in this time I have encountered many tasks and helped the company as a whole to achieve a greater goal. I am a sales assistant so my main priority was to serve customers using excellent customer service skills, but not only this but I also worked in the warehouse, I did stock take I even went out for deliveries if staff were short handed. I also was till trained so I worked on the tills and also worked on 3 different departments, Home accessories/ DIY and Lighting. I try my hardest to help the company because that’s who I am, I like to help. Show less



Asda

• Retail
• 700 & Above Employee

• Shop Assistant

  • Sep 2010 - Sep 2010

  Undertook 2 weeks work experience on the Home & Leisure and Chilled departments within ASDA. Worked as a team to move the stock deliveries onto the shop floor and independently made sure the shelves were stacked and replenished. Kept my working areas clean and tidy. Helped customers find items to solve their problems. Undertook 2 weeks work experience on the Home & Leisure and Chilled departments within ASDA. Worked as a team to move the stock deliveries onto the shop floor and independently made sure the shelves were stacked and replenished. Kept my working areas clean and tidy. Helped customers find items to solve their problems.