Experience

Totaljobs Group

• United Kingdom
• Online Audio and Video Media
• 300 - 400 Employee

• Customer Success Manager

  • Jan 2023 - Present



Lead Forensics

• United Kingdom
• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • May 2019 - Jan 2023

  Main Responsibilities:- Retention of my Portfolio - Proactive Contact Strategy- Upselling/Cross-Selling KPI'S- Referral KPI's- Call Calibrations- Client Support- Providing marketing advice to clients- Ensuring our technology becomes part of my client's daily process - Problem-solving - Complaint Handling

• Customer Success Manager

  • May 2019 - Oct 2022

  Main Responsibilities:- Retention of my Portfolio - Proactive Contact Strategy- Upselling/Cross-Selling KPI'S- Referral KPI's- Call Calibrations- Client Support- Providing marketing advice to clients- Ensuring our technology becomes part of my client's daily process - Problem-solving - Complaint Handling



Isaac Theatre Royal

• Christchurch

• Front Of House Manager

  • Aug 2018 - May 2019



Priava by Ungerboeck

• Australia
• Software Development
• 1 - 100 Employee

• Business Development Manager, Venues & Events - NZ

  • Aug 2016 - Jun 2018



Aotearoa New Zealand Festival of the Arts

• New Zealand
• Performing Arts
• 1 - 100 Employee

• Ticketing, Marketing Special Projects

  • Apr 2015 - Jun 2016



Eventfinda

• New Zealand
• Technology, Information and Internet
• 1 - 100 Employee

• Ticketing Account Manager

  • May 2014 - Apr 2015



Aotearoa New Zealand Festival of the Arts

• New Zealand
• Performing Arts
• 1 - 100 Employee

• CRM Consultant

  • Apr 2014 - Apr 2014

  Over a two week period, I was responsible for recommending a Customer Relationship Management (CRM) system to the New Zealand Festival.This involved;- Auditing the current location of the Festival's customer data and scoping the requirement of the system.- Development of a research brief which was signed off by the Festival's key staff and decision makers.- Researching the available systems which are supported in New Zealand, comparing them against each other and presenting a shortlist to the Festival based on the systems ability to perform the tasks required. Show less

• Sales Coordinator

  • Jun 2013 - Mar 2014

  As part of the Marketing & Development Team, my key responsibilities for the 2014 Festival as Sales Coordinator are ticketing and audience care.Ticketing - The main purpose of my position is to develop a comprehensive critical path detailing all key aspects of the ticketing process for the 2014 Festival. I am also responsible for gaining information about all Festival venues, including seating plans, sightlines, disabled access and front of house facilities.Audience Care – I am responsible for development and implementation of an audience care initiative ensuring that the customer journey, from ticket purchase to event attendance, is as enjoyable as possible.Marketing – As part of the wider marketing team I have been involved in all strategic discussions, including but not limited to, the general on sale plan including multiple on sale phases and development of promotions/special offers, ticket pricing and audience development strategy.Finance – As with the 2012 Festival, I am responsible for managing the coordination and development of ticket sales reporting and analysis including daily interaction with the Festival and ticketing agency finance teams.Sponsorship & VIP Customer Liaison – I am required to liaise directly with the Festival’s most important supporters and customers and provide a direct service to them during the ticket allocation process.Communication – Development, composition and implementation of internal and external ticketing and audience care related communications.Social Media – External Communication required in consultation with the wider marketing team on a regular basis in response to customer queries and to profile special offers and news items. Show less



Dash Tickets

• Wellington

• Business Development

  • May 2012 - May 2013

  My Position purpose was to increase Dash sales effectiveness, and grow the New Zealand client base of small to mid-size event promoters. Once promoters were using the system, I acted as Account Manager to assist where necessary. Also, where necessary, to supervise Dash event staff on site or represent Dash at ticketed events. My Position purpose was to increase Dash sales effectiveness, and grow the New Zealand client base of small to mid-size event promoters. Once promoters were using the system, I acted as Account Manager to assist where necessary. Also, where necessary, to supervise Dash event staff on site or represent Dash at ticketed events.



Aotearoa New Zealand Festival of the Arts

• New Zealand
• Performing Arts
• 1 - 100 Employee

• Ticketing Coordinator

  • Jun 2011 - Mar 2012

  Finance – I have managed the coordination and development of ticket sales reporting and analysis including daily interaction with the Festival and Ticketek finance teams. Marketing – As part of the marketing team I have been involved in all strategic discussions including but not limited to the general on sale plan including multiple on sale phases and development of promotions/special offers. Ticketing Development – This festival provides a revolutionary online ticketing solution to preferential and special offer groups. I was involved in the creation and build of this solution and had overall responsibility for its execution. Social Media – External Communication required on a regular basis in response to customers and profile special offers and news items. Sponsorship & VIP Customer Liaison – I was required to liaise directly with the festival’s most important supporters and customers and provide a direct service to them during the ticket allocation process. Communication – Development, composition and implementation of internal and external ticketing related communications. Show less



Ticketek Australia

• Entertainment Providers
• 100 - 200 Employee

• Online & Event Support Coordinator

  • Nov 2010 - Jun 2011

  Customer Communication – Answering customer complaints and enquiries, requiring a high level of attention to detail, legal accuracy and consistently good judgment. Problem Solving – Outlet/Agency calls were often IT related requiring me to access their desktops remotely to resolve any issues they may be having with their ticketing software or ticket printers. Other enquiries related to specific event related questions requiring support from the Events Team to provide up to date information. Event Management – In my supervisor role I was the senior Ticketek representative on site for small to medium sized events often liaising with promoters and venue management directly while keeping in contact with the Ticketek Event Manager as required. Show less