Experience

Wards

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Sales Executive

  • Dec 2022 - Present

• Senior Sales Advisor

  • Sep 2022 - Present

• Sales Advisor

  • Mar 2022 - Present



Saga plc.

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Management Office Coordinator

  • Sep 2021 - Mar 2022

• Customer Relations Executive

  • Jul 2018 - Sep 2021

• Customer Service Executive

  • Jul 2017 - Jul 2018

• Outbound Sales Representative

  • Apr 2017 - Aug 2017

  I am a level four agent at Saga and work within the outbound team. My job is to ring customers who have recently done a quotation for motor insurance online, to see what their initial views are of the quotation along with getting their feedback upon the quotation.It is a role I am thoroughly enjoying; speaking to different people and using a different range of skills after being in a customer service role before.



Direct Choice Insurance Company, IL

• Insurance
• 1 - 100 Employee

• Customer Relations Executive

  • Jul 2018 - Jan 2020

  Responsibilities: • Responsible for company's transcript requests; a task only myself and one other employee in the company • Dealing with high priority cases that have arrived from the CEO's office • Capturing and documenting customer complaints to a high standard ensuring all information is accurate • Managing an ever-changing workload and prioritising high priority cases • Mentoring and guiding newer advisors and sharing best practice • Liaising with various departments in order to provide relevant information to our customers, including Underwriting, Marketing and Product • Maintaining a keen eye for details resulting in a high personal quality score • Ensuring that my knowledge of current processes / systems is up-to-date in order to provide the best service • speaking with the Financial Ombudsman Service • liaising with COO and CEO of the company • manager in step up capacity when my manager is absent.


Herbalife
• Health, Wellness & Fitness
• 700 & Above Employee
• Sales Representative

  • Oct 2016 - May 2017
• Multi skilled advisor

  • Nov 2014 - Apr 2017

  My roles are mid term adjustments to customer's insurance policies. Renewing policies for a further year whilst making the customers aware of potential add ons they may feel they need My roles are mid term adjustments to customer's insurance policies. Renewing policies for a further year whilst making the customers aware of potential add ons they may feel they need



Tesco Express

• United Kingdom
• Restaurants

• Duty Manager

  • Sep 2012 - Nov 2014

  Was promoted from customer assistant to duty manager Was promoted from customer assistant to duty manager



Tesco PLC

• Appliances, Electrical, and Electronics Manufacturing

• customer assistant

  • Apr 2012 - Sep 2012

  Stacking shelves Serving customers Date checking Stacking shelves Serving customers Date checking



Hargreaves Services

• United Kingdom

• Industrial plant cleaner

  • Dec 2011 - May 2012

  I received health and safety employee of the month in May 2012 I received health and safety employee of the month in May 2012



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Dec 2010 - Jan 2011

  Christmas temp Christmas temp



JD Sports Fashion plc

• Customer Assistant

  • 2010 - 2010

• Customer Assistant

  • 2010 - 2010



Comet

• United States
• Internet Publishing

• Customer Assistant

  • Dec 2008 - Jan 2009

  Christmas temp Christmas temp