Lewis Mode
Junior Customer Success Manager at Birdie- Claim this Profile
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Topline Score
Bio
Sançar Sahin
Lewis is a fantastic human. He's hard working, determined, and a great team mate. Everyone on the team enjoyed working and collaborating with Lewis, and there was never a challenge he was afraid to throw himself into. Keen to learn and grow, he would be a great addition to any team that can provide him with the right environment to flourish in these areas.
Abi James
Lewis is a great addition to any team; he is full of energy and enthusiasm. Lewis shows a lot of determination and willingness to learn.
Sançar Sahin
Lewis is a fantastic human. He's hard working, determined, and a great team mate. Everyone on the team enjoyed working and collaborating with Lewis, and there was never a challenge he was afraid to throw himself into. Keen to learn and grow, he would be a great addition to any team that can provide him with the right environment to flourish in these areas.
Abi James
Lewis is a great addition to any team; he is full of energy and enthusiasm. Lewis shows a lot of determination and willingness to learn.
Sançar Sahin
Lewis is a fantastic human. He's hard working, determined, and a great team mate. Everyone on the team enjoyed working and collaborating with Lewis, and there was never a challenge he was afraid to throw himself into. Keen to learn and grow, he would be a great addition to any team that can provide him with the right environment to flourish in these areas.
Abi James
Lewis is a great addition to any team; he is full of energy and enthusiasm. Lewis shows a lot of determination and willingness to learn.
Sançar Sahin
Lewis is a fantastic human. He's hard working, determined, and a great team mate. Everyone on the team enjoyed working and collaborating with Lewis, and there was never a challenge he was afraid to throw himself into. Keen to learn and grow, he would be a great addition to any team that can provide him with the right environment to flourish in these areas.
Abi James
Lewis is a great addition to any team; he is full of energy and enthusiasm. Lewis shows a lot of determination and willingness to learn.
Credentials
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Customer Success Management Fundamentals
LinkedInJul, 2023- Nov, 2024 -
Cyber Security Practitioner
Trust Keith • Become & Stay Data CompliantMay, 2023- Nov, 2024 -
HIPAA Awareness for Mental Health
HIPAA TrainingMay, 2023- Nov, 2024 -
Essential Skills for Supervisors & Managers
Marriott InternationalJun, 2019- Nov, 2024 -
MEDDICC & MEDDPICC
MEDDICC
Experience
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Birdie
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Junior Customer Success Manager
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Aug 2023 - Present
Top 100 UK Super Startup 2024 🤍 Europe's Top 10 Fastest-growing digital health start up 🤩 ranked 6th in Deloitte's renowned #UKFast50 Technology Awards for 2023! 🚀 Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most… Show more Top 100 UK Super Startup 2024 🤍 Europe's Top 10 Fastest-growing digital health start up 🤩 ranked 6th in Deloitte's renowned #UKFast50 Technology Awards for 2023! 🚀 Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021. Show less Top 100 UK Super Startup 2024 🤍 Europe's Top 10 Fastest-growing digital health start up 🤩 ranked 6th in Deloitte's renowned #UKFast50 Technology Awards for 2023! 🚀 Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most… Show more Top 100 UK Super Startup 2024 🤍 Europe's Top 10 Fastest-growing digital health start up 🤩 ranked 6th in Deloitte's renowned #UKFast50 Technology Awards for 2023! 🚀 Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021. Show less
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Oliva
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United Kingdom
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Mental Health Care
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1 - 100 Employee
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Mental Health Advocate / Sales Development Representative
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Mar 2023 - Jul 2023
Top 100 UK Super Startup 2024 🤩 Creatively generated a pipeline of £2,400,000 ARR Generated £400,000 in accepted opportunities in May & June £220,000 ARR opportunities accepted Built sales decks, ran custom demos, and built engagement success plans Ran deals below £20,000 ARR through the end-to-end sales process Built researched and data-backed outbound sequences with the sales team for multiple verticals. Short tenure to pivot my career into Customer Success! Top 100 UK Super Startup 2024 🤩 Creatively generated a pipeline of £2,400,000 ARR Generated £400,000 in accepted opportunities in May & June £220,000 ARR opportunities accepted Built sales decks, ran custom demos, and built engagement success plans Ran deals below £20,000 ARR through the end-to-end sales process Built researched and data-backed outbound sequences with the sales team for multiple verticals. Short tenure to pivot my career into Customer Success!
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Strive
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Enterprise Sales Consultant
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May 2022 - Feb 2023
MEDDICC & Comand the Message trained Consultant of the Month - June 2022 FY22 - 120% (6 month ramp) FY22 - President's Club - Ibiza Short tenure due to 60% Headcount Reduction MEDDICC & Comand the Message trained Consultant of the Month - June 2022 FY22 - 120% (6 month ramp) FY22 - President's Club - Ibiza Short tenure due to 60% Headcount Reduction
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Sales Executive
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Oct 2021 - May 2022
Worked cross-functionally every day between all hotel departments to ensure best in class service was planned, strategised and executed in line with customer success plans. I was fortunate enough to onboard, build success plans & manage my own set of accounts with awesome clients ranging from SMB - Enterprise. A large focus within my accounts was to upsell, cross-sold into multiple hotels, and retain customers through solid relationships, tailored planning, and mitigating… Show more Worked cross-functionally every day between all hotel departments to ensure best in class service was planned, strategised and executed in line with customer success plans. I was fortunate enough to onboard, build success plans & manage my own set of accounts with awesome clients ranging from SMB - Enterprise. A large focus within my accounts was to upsell, cross-sold into multiple hotels, and retain customers through solid relationships, tailored planning, and mitigating churn. Achievements: Converted £169,000 in net new business Created customer roadmaps with SMB, Mid-Market and Enterprise Accounts Upsold £60,000 with existing accounts Sold to all verticals, including government, to SMB, Mid-Market and Enterprise Accounts Held and built strategic relationships with closed lost, and repeating business accounts I had a dream of gaining exposure to all aspects of the hotel business, and this was a really fun experience to work B2B and build our corporate relationships.
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Front Office Supervisor & Duty Manager
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Jan 2020 - Oct 2021
Achievements: Upsold £20,000 to existing reservations within 6 months (25% of annual team goal) FY20 - GuestVoice Ranked 1st in the UK for Staff Service Overall at 76.1% FY20 - GuestVoice Ranked 2nd in the UK for Elite Member Appreciation at 66.7% FY20 - GuestVoice Ranked 4th in the UK for Check-In Experience at 74% FY20 - Awarded Number 4 rated Hotel within Europe in Elite Appreciation 2019 FY20 - 120% - 150% Upsells & Marriott Bonvoy Enrollments Built customer… Show more Achievements: Upsold £20,000 to existing reservations within 6 months (25% of annual team goal) FY20 - GuestVoice Ranked 1st in the UK for Staff Service Overall at 76.1% FY20 - GuestVoice Ranked 2nd in the UK for Elite Member Appreciation at 66.7% FY20 - GuestVoice Ranked 4th in the UK for Check-In Experience at 74% FY20 - Awarded Number 4 rated Hotel within Europe in Elite Appreciation 2019 FY20 - 120% - 150% Upsells & Marriott Bonvoy Enrollments Built customer success plans to increase revenue per available room, and average daily rate Built playbooks to assist the team with department goals including upsells & enrollments
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Pandemic Taskforce Duty Manager
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Mar 2020 - May 2021
Management of the business during the lockdown on a skeleton team. Maintained connections with our members, customers, and existing accounts to ensure a warm pipeline of business upon reopening.
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Front Office Manager - Interim
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Jun 2020 - Aug 2020
Discovered and defined a success plan, then recruited, trained, and developed a new Front Office team against the plan. Reporting directly to the Multi-Property General Manager.
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Front Office Associate
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May 2019 - Jan 2020
Awards/Achievements: FY19 - 250% Upsells sales goal FY19 - 350% Marriott Bonvoy Enrollments (950+ new member acquisition) Associate of the Year 2019 Associate of the Month July 2019 & January 2020
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Food and Beverage Associate
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Feb 2018 - May 2019
Full exposure to Food & Beverage Operations, with a solid history within room service, managing the hotel Bar & Restaurant, and conference & banqueting operations Awards/Achievements: Essential Skills for Supervisors & Managers Course 2019 Awarded Employee of the Month July 2018 Nominated and awarded Rookie of the Year 2018
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Flex Events
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Liverpool, England, United Kingdom
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Nightclub Event Promotor
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Sep 2016 - Jul 2019
Event promotion & Sales Event promotion & Sales
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Coolit Events
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Liverpool, England, United Kingdom
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Nightclub Event Promotor
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Sep 2016 - Aug 2018
Event Promotion & Sales Event Promotion & Sales
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Education
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2016 - 2019
University of Liverpool
Law with Criminology, Law with Criminology -
2014 - 2016
Mid Cheshire College
Computer Science, IT & Business Studies
Community
