Experience

The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Mar 2020 - Present



The Best Connection

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Laborer

  • May 2013 - Feb 2020

  During my time at The Best Connection I have been contracted to many different employers and tasked with various job roles, some of which are listed below:Porter | DHL (Next) / John Lewis | NewcastleDuring my time employed as a porter I have gained valuable problem solving and customer service acumen. Being the first point of contact between customer and company carries the responsibility of upholding reputation thus, requiring implementation of business ethics, exceptional politeness and willingness to ‘go the extra mile.’ Additionally, the management of everyday complications is a key obligation in the delivery of consumer goods. These issues can range from; controlling unsatisfied customers, to adapting daily drop scheduling for improving route efficiency.Industrial Cleaner | Partners in Hygiene | NewcastleEnlisting in this field of work instigated fortitude and robustness along with a keen attention to detail. Throughout this employment I’ve been tasked with various cleaning assignments, the most prominent of which, being the upkeep of ventilation systems in NHS hospitals. Immaculate standards were essential so that adequate patient welfare was achieved. Operating in the hospital environment required liaising with health professionals, effective communication was key so that the task was entirely completed, whilst minimising the use of their time.Factory Worker | Birds Eye | Hull Throughout my contracts at Birds eye, I adhered to strict health and safety rules, undertook tasks in extreme conditions and maintained punctuality under pressuring time constraints. This resulted in a hard-working and resilient attitude towards work. I engaged in multiple practises during my occupation, the most significant being in quality control and line maintenance. Both duties included the aptitude to effectively lead and work in a team along with the integral understanding of complex production lines.



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista

  • Dec 2012 - May 2014

  Employment at Costa Coffee as a Barista was my first occupational endeavour, I had to quickly acquire skills and accept responsibilities. The duties included in the role are listed below:• Serving customers in a polite and professional manner• Total competency in required skills to meet high brand standards• Demonstrating an in-depth knowledge of key health and safety standards used within the industry• Key-holder responsibilities including stock counts, store opening and closing and cash handling