RPA Lead Consultant

• Mar 2021 - Present

Pre-Sales Technical Consultant

• Jun 2019 - Feb 2021

Providing technical insights to existing and prospective customers on the value of UiPath and how it can drive their businesses into the future. Working directly with our Account Executives to ensure our customers are realizing the full potential of value of their solution and are aware of any new features and technical capabilities that can help them drive faster and easier towards their future goals. Providing technical insights to existing and prospective customers on the value of UiPath and how it can drive their businesses into the future. Working directly with our Account Executives to ensure our customers are realizing the full potential of value of their solution and are aware of any new features and technical capabilities that can help them drive faster and easier towards their future goals.

Team Lead, Enterprise Technologies

• May 2016 - Jun 2019

Leading two teams with focuses on Automation and Monitoring strategies and platform support.Currently in process of driving existing legacy monitoring towards KPIs that support key business services through predictive analytics and proactive resolutions to reduce occurrence of customer impacts.• Poised to reduce customer impacting incidents by over 50% over the next 6 months upon implementationFocusing on Robotic Process Automation at Shaw we are enabling business partners to utilize technology that will reduce time-to-deliver, augment throughput, and re-purpose staff towards value-add activities and cognitive processes.• Enabled the return of over 2500 hrs/mo to operations teams in less than 1 year

Team Lead, Field Operations

• Sep 2015 - May 2016

Leading a team focused on the support and development of internal applications related to Field Operations, CLEC (Phone provisioning), and business/corporate processes within Shaw.

Intermediate Quality Assurance Analyst

• Sep 2006 - Aug 2015

Over 9 years of strong experience in System Quality Assurance and Testing in both manual and automated testing on Web, Client/Server, PHP, Integrated Intranet, and Internet applications.• Proven experience in testing Web-based and Client-Server applications on different environments.• Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques.• Highly engaged in Context-Driven Testing and Session Based Testing Management• Experience using Selenium Webdriver, C#, and Entity Frameworks to build automated regression tests• Used JIRA / Mingle / Redmine as Test management and Defect Tracking tools.• Performed as an admin for both Mingle and Redmine test management tools• Performed extensive Backend, Data Mapping, Data Validation Testing using SQL• Performed Sanity testing as part of Acceptance Testing by selecting Test Case criteria and performing Functional, System, Integration, End-to-End, and User Acceptance based on Business and Functional Requirements.• Strong experience in developing Test Plans, Test scenarios, and Test Cases using requirements, data models, IT architecture and design documents.• Telnet/VMS Testing, primarily in interactive programs

User Acceptance Testing Coordinator

• Feb 2006 - Sep 2006

Provided User Acceptance Testing for StarChoice related to billing system changes and product pricing updates.• Reduced time-to-deliver for rate adjustment projects from 3.5 weeks to 3 days through process improvements and automated steps.

Starchoice Helpdesk Agent

• Jul 2005 - Feb 2006

Provided Level 1 support to Call Centre agents and acted as liaison with broadcast centers for technical escalations.

Technical Service Representative

• Aug 2004 - Jun 2005

Provided technical call-in support to Starchoice customers within the Call Centre.