Experience

Sandown Group UK

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Retention Specialist

  • Sep 2022 - Present

• Customer Sales Executive

  • Apr 2021 - Sep 2022



Beyond Retail (UK)

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Consultant

  • Mar 2020 - Apr 2021



Wessex Internet

• United Kingdom
• Software Development
• 1 - 100 Employee

• Sales Support Adviser

  • Nov 2019 - Mar 2020



Carphone Warehouse Business

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Operations Executive

  • May 2019 - Oct 2019

  Be an expert on all elements of the business in areas including but not limited to network tariffs, returns and exchange policies/procedures, escalation routes, cashback process, NPS Adapt with all system and process improvements to reduce the impact on customer experience.Provide solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of great service for the customer.Review customer feedback through our NPS contact strategy, identify any key/recurring issues and work with Quality Control Manager to reduce the cause of the issue. Review customer journey regularly to ensure a smooth transition for our customers, identify pain points and areas that can be improved and work with the relevant team/managers to resolve. Provide feedback and share ideas on our processes to improve efficiency, Flag any major system issues to Quality Control Manager. Show less

• SME Business Support Specialist

  • Oct 2017 - May 2019

  • Managing a base of key customer accounts dealing with all service related quires over the phone and emails. • Managing the delivery and reporting for the B2B customer satisfaction score (NPS) • Liaising with mobile phone networks to get resolutions on all customer enquiry's and requests. • Reviewing Key accounts to ensure they are getting the best value for money. • Dealing with escalations from within the team. • Managing complaints to ensure the customer receives a prompt and satisfactory response. Show less

• Business Sales Account Manager

  • Nov 2015 - Oct 2017

  Managing new and existing business mobile phone accounts contracts across the UK, speaking to my clients to understand there company’s needs and monthly budget to determine the best network to place them on.



Deacon Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Executive

  • Feb 2014 - Oct 2015

  Deacon Insurance has been established for over 25 years and are the Uk’s first Residential Insurance specialist specialising in all aspects of residential property insurance. My role at Deacon was to offer unique service to a niche market, offering specialist insurance cover for people living in and/or managing blocks of flats, including associated products and services such as * Terrorism * D&O * Engineering Insurance and Inspection Services * Communal Estate Cover * RMC Legal * Property Owners * Commercial Property Show less



LV=

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Sales Representative

  • Feb 2011 - Feb 2014

  I joined in LV= in 2011 dealing with inbound motor sales for new client’s answering queries and taking them through the quote process and providing a top level of customer service. After my first year at the company I moved onto household insurance therefore growing my knowledge with in insurance sector and becoming a valuable asset to the company dealing with multiple policies/quotations - Successfully meeting monthly targets - Adhering to all company policies in line with the FCA- Confident in sharing product knowledge with customers and other staff members - Delivering exceptional customer service - Help coach colleagues in improving their individual performances - Motivating team during stand up sessions Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Administrator

  • Sep 2010 - Jan 2011



SOS Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Apprenticeship

  • Jun 2009 - Sep 2010

  Whilst doing my Apprenticeship at Bournemouth and Poole College in Business administration Level 3 I worked as an office administrator at SOS recruitment. My daily tasks ranged from filing and data entry to sourcing new candidates for roles. Whilst doing my Apprenticeship at Bournemouth and Poole College in Business administration Level 3 I worked as an office administrator at SOS recruitment. My daily tasks ranged from filing and data entry to sourcing new candidates for roles.