Experience

Shepeard Community Blood Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Secretary

  • Feb 2010 - Present

  • Supported program operations by preparing and updating documents, reports, and spreadsheets bi-monthly. • Managed, created and updated electronic records and files to maintain current, accurate, and compliant documentation weekly. • Copied and scanned over 75 items per day and repaired copy machine as needed to save the company over $2,000 in maintenance and repair costs. • Prepared and distributed thirty team-based communications per month to foster collaboration and enhance team morale. • Researched and analyzed data on a monthly basis to contribute to executive reports for monthly meetings. • Categorized, processed and shredded sensitive documents weekly. • Expertly coordinated logistics for functions both within and outside of the organization twice a year. Show less



Macy's

• 1 - 100 Employee

• Retail Sales Merchandiser

  • Nov 2001 - Jan 2009

  • Ensured sales floor were filled in with merchandise, recovered, and customer ready. • Assisted manager with scheduling and supervising 11-member team. • Orchestrated seamless floor moves and sale set-ups for retail store, ensuring optimized product placement and increased customer engagement by 40% during promotional events. • Helped customers find clothing per their requests. • Executed merchandising strategies using visual displays throughout the store. • Contributed to the store’s visual appeal to bring in customers. Show less



Winn-Dixie

• United States
• Retail Groceries
• 700 & Above Employee

• Customer Service Manager

  • Aug 1997 - Aug 2008

  • Effectively supervised day-to-day front-end operations of a busy customer service department. • Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties. • Hired, trained, and mentored top customer service agents and front-end staff. • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them. • Created, edited, and altered customer service strategies and procedures in an agile manner to best deliver a satisfying experience for all store customers. • Fulfilled and exceeded customer satisfaction goals in a consistent manner. Show less