Experience

Fitzpatrick Hotel Group
• United States
• Hospitality
• 1 - 100 Employee
• Management Trainee

  • Jul 2022 - Present


The Grand Central Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Aug 2021 - Jul 2022

  I am currently a member of the reception team of Northern Ireland’s most luxurious hotel brand, The Grand Central Hotel, Belfast. I take bookings, facilitate check-ins, and ensure a memorable experience for all guests. I create a personalized rapport with guests to provide a positive memorable experience. Responsibilities To support guests during their stay and resolve any issues swiftly and efficiently in a friendly, supportive manner. To keep the reception area clean and neat to give visitors a positive impression. To coordinate travel accommodation for staff and out-of-town visitors, including vouchers, agendas, and transportation. To Use Vision One Hotel software to efficiently organise hotel bookings and facilitate potential bookings Show less



Revolution Bars Group PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Bar Team Leader

  • Sep 2020 - Aug 2021

  Revolution De Cuba was a high-volume location with 3 bars and restaurant facilities. I was part of a management team in charge of 20 people a night, maintaining bar operations and organizing staff placements. Responsibilities To prepare and serve high quality drinks such as Cocktails, Draft Beer and Wine and ensure my team could perform their duties efficiently and effectively. To ensure my team balanced tills, accurately handled cash, processed credit cards and payment batches. To perform closing duties including cleaning, sanitizing, and replenishing stock. Show less



The Green Dragon Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Sep 2019 - Sep 2020

  Within my position as the food and beverage supervisor it was my responsibility to help with the day to day running's of multiple hospitality departments which included but was not limited to; A bistro restaurant, Bespoke cocktail bar, Residence lounge and four event suits suited for any event from Meetings to weddings. It was my responsibility to lead and run multiple teams in respective areas and manage the time and allocation of resources efficiently while keeping a high level of hospitality and service. I managed the efficiency on the floor in order to maintain a professional and effective team. While working within this position I underwent, Health and hygiene Level 2, Fire Marshal training level 2, inhouse Barista training , Inhouse cocktail training and Team leadership Training. Show less



Dinham Hall Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel General Assistant

  • Mar 2018 - Apr 2019

  Within my position as a General Assistant at Dinham Hall Hotel, I worked in both the front of house department including Reception, I handled the bookings for both the rooms and the restaurant with efficiency and accuracy. I assisted in the overseeing general day to day operations of both the hotel and restaurant including dealing with customers and helping with their needs, carrying out cleaning duties in accordance with maximum cleaning standards. Within my position I underwent training within the food and beverage departments specialising in both wine, spirits and beers. Show less



Rubix 80’s Fun Bar

• Bar / Floor supervisor

  • Nov 2017 - May 2018

  Within my position as the floor supervisor at Rubix it was my job to assist in the overseeing the operations of the business and assuring they run smoothly without issue. I was my job to assist in the maintenance of inventory, stock control and the bar facilities. It was also part of my job to assist in the training of any new members of staff to a high standard. Due to the high energy and consumption of alcohol when an issue or complaint arose it was my part of my job to implement conflict resolution and resolve the issue. During my time at rubix I had ample opportunity to work in a high volume fast paced environment. Show less



Shake and Stir Cocktail Bar

• Cocktail bartender

  • May 2016 - May 2017

  Within my position as a bartender/ Mixologist at ‘Shake and stir Cocktail Bar, Hereford’ it was my job to help create, mix and service cocktails to the required specifications. It was a requirement of the job to produce high quality cocktails at a fast pace to enhance customer satisfaction. It was required to maintain a high level of organisation and cleanliness. I helped prepare, organise to have the bar ready for service. During my time working at shake and stir I participated with inhouse cocktail training. Show less