Experience

ESM Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Project Manager

  • Aug 2022 - Present



Hilti Group

• Liechtenstein
• Construction
• 700 & Above Employee

• Account Manager

  • Nov 2019 - Sep 2022

  I am Account Manager for Hilti, covering the Building Construction sector within the South East . As a Building Construction Account Manager I can provide support both on site and office assisting with demonstrations, application advice, health and safety advice, toolbox talks and training. I am Account Manager for Hilti, covering the Building Construction sector within the South East . As a Building Construction Account Manager I can provide support both on site and office assisting with demonstrations, application advice, health and safety advice, toolbox talks and training.



Stonetools Ltd

• United Kingdom
• Construction

• Account Manager

  • Feb 2019 - Nov 2019

  Working alongside the Business Development Manager, my day to day role involvesunderstanding customer specific needs and recommending suitable products for them,building customer accounts, administration including customer credit control and liaising withthe accounts team to ensure information is correct for invoicing. I also visit customers on aregular basis to better understand their current and future requirements, further buildrelationships and demonstrate new technologies in the industry.Other skills and responsibilities:- Diary management of Business Development Manager and myself- Coordinating and organising meetings and trade events, including internationally- Regular communication with internal and external bodies- Confident user of Microsoft Office and CRM system- Ability to organise workload and priorities effectively- Heavy involvement with the relaunch and rebrand of the company website, includingcopywriting

• Sales & Customer Service Advisor

  • May 2017 - Feb 2019

  Working for the leading supplier of stone tooling and consumables in the UK and expanding globally. Stonemasonry is one of the oldest and most highly regarded professions throughout the world. Being involved in both sales and customer service I am at the forefront of the business, understanding customer needs to provide accurate recommendations, handling complaints, credit control, processing large payments and upholding the company’s strong reputation within the industry. Over a short amount of time, I have gained an extensive knowledge of the industry and have become part of a select team to design and project manage the new company e-commerce website. I worked independently speaking with suppliers for technical parameters, detailed charts and producing in-depth product descriptions. This opportunity allowed me to develop my communication, marketing, project planning and project marketing skills.I adapted to a new industry, quickly learning new products, terminology and the integrations of new systems. Working with the Business Development Manager to create opportunities, organise and visit customers has allowed me to expand my interpersonal and time management skills.



Appsme.com

• United Kingdom
• Software Development

• Customer Account Manager

  • Nov 2015 - May 2017

  App Development Company working with start-up businesses in Health, Hospitality, Beauty and Leisure Industries, giving them the opportunity to build, promote and maintain their own mobile App. I am the Account Manager for a team who offer a professional service of App technical support and aftersales care while I delegate the projects and customer focus, teaching me to prioritise the most influential accounts. I use my initiative to work on business development; this was first noticed in the company when I managed to secure and retain customers to become the largest we have in the company. I have been working on developing a secondary app for another one of my most loyal and valued clients, I visit their company and use face to face communication to build stronger relationships evolving into stability in business. My day to day role is to provide a first point of contact for our customers always being accessible and influential to their decisions while offering constant support, build / maintaining relationships. I started as a member of the team, now manage the team training and developing new members. I helped colleagues with collaborative roles in order to hit targets, attend meetings with the CEO and CTO, became a key contributor to the progression of the apps features, seeing an opportunity to find ‘Appsme Education’ software allowing children/teachers to build apps in schools. Through my network, I introduced Appsme Education into Newcastle, teaching children the importance of our modern day cultures and build a generation of entrepreneurial thinkers.



Aditus Audience Acquisition Ltd.

• London, United Kingdom

• Inbound and Outbound call sales Executive

  • Apr 2015 - Nov 2015

  Working with the UK’s leading Newspapers and Magazines, selling trails and subscriptions to customers, using both cold and warm leads. Calling over 200 customers per day on a wide variety of campaigns; handling customers personal detail, payments and objection handling. Self-motivated to hit targets and reach commission. Skills Obtained: • Handling customer’s personal details complying with data protection laws & payments. • Self-motivated to hit targets and reach commission targets • Confidence and negotiation/ objection handling skills



Atkins Trade Specialist

• London, United Kingdom

• Pre Fabricated Steel Erector / Office Assistant

  • May 2009 - Jan 2015

  My first job age sixteen I worked part time in a construction office as a cleaner/office assistant, until I went to university. From returning from University I contacted a previous employer, where I gain my CSCS certificate who offered me a position assisting in London and Canterbury. Assembling pre-fabricated environmentally responsible building on sites. Skills Obtained: • Continued learning: obtaining CSCS and reading construction drawings • Team work, communication skills and initiative • Responsibility for safety compliancy and completion of the project with time constraints



Transport for London

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Work Experience

  • Nov 2014 - Dec 2014

  I had a fantastic opportunity to work within TfL Human Resources team. This role involved; attending meetings, exploring departments within Human Resources to understand how TfL function and be part of the HR Resourcing team. I was given a specific task to organise volunteers and create a video presentation at a two day Skills London event held at Excel. Our goal was to promote TfL job opportunities to future generations. I had a fantastic opportunity to work within TfL Human Resources team. This role involved; attending meetings, exploring departments within Human Resources to understand how TfL function and be part of the HR Resourcing team. I was given a specific task to organise volunteers and create a video presentation at a two day Skills London event held at Excel. Our goal was to promote TfL job opportunities to future generations.



Matches Fashion.com

• London, United Kingdom

• Customer Assistant

  • May 2012 - Jan 2014

  Stock Controller Assistant - During my first summer at university I became a stock controller assistant distributing and checking items to the correct location. Whilst assisting on the shop floor if required. E-shop Picker - I was asked to return in my second summer this time as a internet picker. My role was to assemble and check all internet orders and ensuring they were dispatched correctly and on time. I also worked on the shop floor interacting with customers. Shop Floor Assistant - I was asked back again, this time I spent most of my time engaging and assisting with customers whilst helping with the internet orders if required.