Experience

RE/MAX Fine Properties

• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Apr 2023 - Present

  Flagstaff, Arizona, United States



Grand Canyon Railway

• United States
• Hospitality
• 1 - 100 Employee

• Training Coordinator

  • Nov 2022 - Present

  Williams, AZ



Northern Arizona University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Services Assistant, Sr.

  • Nov 2021 - Jul 2022

  Flagstaff, Arizona, United States • Coordinates student staff onboarding and payroll processes. • Works directly with the Campus Service Center to fulfill candidates’ hiring requirements. • Ensures all required departmental training is complete. • Tracks, maintains, and updates student employment records and time punches. • Assists in the facilitation of campus representation at student orientation events. • Supports resolutions of day-to-day administrative and operational needs. • Provides departmental… Show more • Coordinates student staff onboarding and payroll processes. • Works directly with the Campus Service Center to fulfill candidates’ hiring requirements. • Ensures all required departmental training is complete. • Tracks, maintains, and updates student employment records and time punches. • Assists in the facilitation of campus representation at student orientation events. • Supports resolutions of day-to-day administrative and operational needs. • Provides departmental support by answering phones, assisting students and faculty, responding to emails, and resolving a range of administrative inquiries. • Establishes, maintains, and updates files, databases, and departmental records. • Schedules departmental meetings, events, interviews, and appointments. Show less



Young Life

• United States
• Religious Institutions
• 700 & Above Employee

• Guest Services & Recreation Specialist

  • Apr 2021 - Oct 2021

  Young Life's Lost Canyon; Williams, AZ • Trained and oversaw a team of six mountain bike and hiking tour guides. • Oversaw waterfront activities including lake recreation and swimming pool. • Led archery range and arrow tag activities. • Organized and maintained sports equipment. • Managed zipline and giant swing operations.

• Maintenance Technician II

  • Feb 2020 - Mar 2021

  Young Life's Woodleaf; Challenge, CA • Transitioned from Guest Services to Maintenance during property closure due to COVID-19. • Oversaw large-scale renovation projects. • Led landscaping, painting, and demolition teams. • Operated heavy equipment including backhoe, snowplow, and tractor. • Managed property communications and radio inventory. • Maintained utility logs.



JC Resorts

• United States
• Hospitality
• 200 - 300 Employee

• Guest Services Manager

  • Jan 2019 - Feb 2020

  Rancho Bernardo Inn; San Diego, CA • Oversaw operations relating to Front Desk, Concierge, PBX, Valet, and Bell. • Ensured staff maintained high levels of morale and productivity. • Hired, trained, scheduled, and supported Front Office employees. • Led staff in providing gracious and sincere customer service. • Oversaw Concierge procedures and administration. • Responded to guest requests in a timely and professional manner. • Ensured staff members were informed of upcoming events and… Show more • Oversaw operations relating to Front Desk, Concierge, PBX, Valet, and Bell. • Ensured staff maintained high levels of morale and productivity. • Hired, trained, scheduled, and supported Front Office employees. • Led staff in providing gracious and sincere customer service. • Oversaw Concierge procedures and administration. • Responded to guest requests in a timely and professional manner. • Ensured staff members were informed of upcoming events and activities. • Responded to guest complaints requiring managerial assistance. • Remained abreast of hotel emergency procedures. • Processed and maintained accurate payroll records. Show less

• Guest Services Manager

  • Jan 2018 - Dec 2018

  Young Life's Oakbridge; Ramona, CA • Lead all aspects of Guest Service operations and employee training and development. • Initiated guest group communication, registration, record keeping, and invoicing. • Directed complex event coordination, scheduling, planning, and design. • Trained and managed college student staff, interns, and high school volunteers. • Collaborated with diverse leadership teams to ascertain vision and solve logistical challenges. • Facilitated interviews and managed employee onboarding… Show more • Lead all aspects of Guest Service operations and employee training and development. • Initiated guest group communication, registration, record keeping, and invoicing. • Directed complex event coordination, scheduling, planning, and design. • Trained and managed college student staff, interns, and high school volunteers. • Collaborated with diverse leadership teams to ascertain vision and solve logistical challenges. • Facilitated interviews and managed employee onboarding process. • Utilized level II high ropes course certification and managed all challenge course operations.

• Guest Services Specialist II

  • Oct 2015 - Dec 2017

  Young Life's Oakbridge; Ramona, CA • Partnered in all departmental operations, vision casting, and strategic planning. • Provided leadership support throughout organizational restructuring. • Oversaw proper challenge course operation, maintenance, and documentation. • Acted as the primary liaison between guest group leaders and property staff. • Managed Doctor, Nurse, EMT, and Lifeguard recruitment. • Performed all guest group hosting responsibilities.

• Administrative Services Assistant

  • May 2015 - Sep 2015

  Young Life's Oakbridge; Ramona, CA • Led recruiting and hiring efforts for all seasonal hires. • Developed and implemented new time accrual and reporting methods. • Recorded monthly revenue and updated monthly financial reports. • Reviewed student health forms for accuracy and completion.

• Maintenance Technician

  • Oct 2014 - Apr 2015

  Young Life's Oakbridge; Ramona, CA • Conducted general facility maintenance, e.g., mechanical, plumbing, and electrical. • Tested drinking water by monitoring pH and chlorine levels and maintaining usage logs. • Managed routine landscaping duties, e.g., mowing, leaf blowing, and raking.

• Guest Services Specialist

  • Mar 2014 - Sep 2014

  Young Life's Oakbridge; Ramona, CA • Performed property-wide opening and shut down procedures. • Hosted midweek and weekend groups, i.e., attended to their needs and requests. • Cleaned and maintain cabins, dorms, and meeting facilities.

• Retail Intern

  • May 2013 - Aug 2013

  Young Life's Oakbridge; Ramona, CA • Facilitated financial transactions and processed returns. • Performed end of day deposits and adjustments. • Maintained store and snack bar inventory.



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Guest Services Team Member

  • Jan 2013 - May 2013

  Flagstaff, AZ • Provided positive front of house experience by welcoming customers and taking orders. • Operated the register and facilitated cash and credit card transactions. • Fulfilled drive-through window orders via headset. • Maintained an organized workspace. • Followed safe food handling procedures.

• Food Services Intern

  • May 2012 - Aug 2012

  Young Life's Oakbridge; Ramona, CA • Partnered in the training and development of volunteer kitchen staff. • Organized and maintain proper inventory values. • Maintained and enforced safe food handling standards.

• Year-Long Intern

  • Sep 2009 - Sep 2010

  Young Life's Frontier Ranch; Buena Vista, CO Departmental rotations included: • Maintenance. • Food Services. • Housekeeping. • Guest Services. • Challenge Course. • Retail.