Experience

Popcorn Marketing

• United Kingdom
• Marketing Services

• Community Manager

  • Jul 2022 - Present

  - Develop and execute comprehensive marketing strategies to increase brand awareness. - Managed a team of marketing professionals, including graphic designers, copywriters, and social media specialists - Analyze market trends and customer behaviour to identify new opportunities for growth - Oversee the creation of all marketing collateral, including website content, social media posts, and airdrop campaigns - Develop effective lead generation and user retention campaigns. - A proven track record of building and growing Web3 communities from scratch - Seeking partnerships and negotiating contracts with sponsors, and partners, ensuring that all agreements align with the project's overall strategy and goals. Show less



Onebyus

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Community Lead

  • May 2022 - Jan 2023

  - Establish and manage social media channels (Facebook, Instagram, Twitter, Telegram & Discord) to increase brand awareness and engagement. - Develop content strategy and calendar to align with company goals and target audience. - Create and curate engaging content, including graphics, videos, and written copy. - Respond to comments and direct messages in a timely and professional manner. - Develop and execute online campaigns and community involvement plans to increase brand loyalty and drive sales. - Build relationships with community members through regular communication and engagement. - Collect and analyze feedback from the community to inform content creation, product development, and other aspects of the brand's strategy. - Collaborate with the Creative & Business Development department to plan and execute community events, including timelines, budgets, and resources. - Evaluate the impact of events and community involvement efforts and use insights to improve future initiatives. Show less



ALPEX Global

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Customer Service Support Specialist

  • Jan 2022 - Jun 2022

  - Managed online customer consultations through Zendesk, ensuring high-quality service and customer satisfaction. - Oversaw internal and external currency withdrawal approvals, complying with regulatory and audit requirements. - Coordinated with VIP clients, including advertisers and agents, to ensure their unique needs were met with efficiency and attention to detail. - Conducted comprehensive reviews and approvals of various systems, including real-name authentication, payment method, advertiser, and OTC appeal audits. - Provided daily customer care and problem-solving support on Telegram groups, ensuring prompt and effective solutions to any issues that arose. Show less



Asteroid.C

• United States
• Entertainment Providers

• Community Manager cum Trainer

  • Sep 2021 - Dec 2021

  - Developed teaching materials and delivered training sessions to guild members (scholars), ensuring that they were able to meet the guild's KPI. - Managed wallet accounts and prepared weekly payroll for the team, ensuring accurate and timely payment processing. - Conducted ongoing research on Axie's market price and competitive environment, providing valuable insights for strategic decision-making. - Oversaw budgeting and purchasing for Axie's teams, ensuring that resources were allocated effectively and efficiently. - Moderated the guild's Discord server and provided timely assistance to scholars to solve problems, fostering a positive and collaborative community Show less



Vanilla Bean (Cafe)

• United States
• Restaurants
• 1 - 100 Employee

• Barista

  • Oct 2019 - Feb 2020

  -Customer service -Light cooking -Serving beverage -Inventory Control -Customer service -Light cooking -Serving beverage -Inventory Control



Fiftytrees (Cafe)

• Technical Consultant

  • Nov 2017 - Apr 2018

  -R&D of Beverage Menu -Quality control -Employees training -R&D of Beverage Menu -Quality control -Employees training



Deja Brew Artisan Bakery & Cafe

• Assistant Director in Beverage Division

  • Jan 2015 - Jul 2017

  -Quality control -R&D of beverage menu -Project planning -Inventory control -Quality control -R&D of beverage menu -Project planning -Inventory control



Event masters

• Netherlands
• Events Services

• Event Staff

  • Nov 2013 - Jan 2015

  -Customer service -Crowd control -Customer service -Crowd control



Coffeezzo

• Food and Beverage Services
• 1 - 100 Employee

• Junior Barista

  • Jan 2014 - Dec 2014

  -Customer service -Inventory control -Serving beverages -Customer service -Inventory control -Serving beverages