Business Manager

• Jun 2022 - Present

Recruiting Manager

• Jan 2022 - Jun 2022

Direct daily operations for an asset-refridgerated cargo hauling company. Responsible for recruiting and seeking out qualified drivers, confirming DOT commercial drivers license qualifications and placing them in open driving positions. Supervise Safety/Compliance staff and drivers to ensure exceptional service and compliance with company standards. Maintain databases and records, overseeing Human Resources functions, administering benefits, and facilitating employee orientations and trainings. Resolve employee and driver issues in an efficient manner. Produce and distribute reports to corporate leadership to support efficient operations. Manage the fleet truck drivers to adhere to the FMCSA DOT requlations at state and federal levels by monitoring random drug testing, physical exams and licensing. Show less

Business Manager

• Nov 2012 - Jun 2022

In my current role, I direct daily operations for a waste management company where I supervise and direct staff to ensure exceptional customer service and compliance with company standards. As the business manager, I maintain databases and records, overseeing human resources functions, administering benefits and payroll, and facilitating employee trainings. Here, I manage the office inventory and resolve employee and customer issues and concerns in efficient manner. I address and resolve customer and employee inquiries and complaints, performed accounting functions, including accounts payable, weekly payroll, and benefits administration, served as a liaison for medical insurance provider, and administered workers compensation programs. I work cross-functionally with diverse employees and external parties to support organizational objectives. Produce and distribute reports to corporate leadership to support efficient operations. Ensuring compliance state and federal regulations regarding transportation and workplace safety. Monitor driver qualification files and assuring DOT drug / alcohol program Is compliant with regulations. Overseeing and implementing the elements of Crash Management process including coordination of reporting, investigating, documentation and management of incidents. Additionally, I produce and distribute reports to corporate leadership to support efficient operations. • Spearheaded the transition to industry specific software from a DOS based system and coordinated updates to company website and rebranding efforts. • Maintained adherence to organizational and regulatory policies and procedures by developing and implementing standard operating procedures and overseeing safety standards in partnership with safety coordinator. Show less

RMA Supervisor

• Nov 2005 - Feb 2006

Responsible for producing and implementing RMA ISO policies and procedures. Responsible for backlog management, resceduling orders, and current backlog entering sales orders, accounts receivables, issuing RMA numbers, quoting and dealing directly with customer, managing and maintaining customer relations. Responsible for producing and implementing RMA ISO policies and procedures. Responsible for backlog management, resceduling orders, and current backlog entering sales orders, accounts receivables, issuing RMA numbers, quoting and dealing directly with customer, managing and maintaining customer relations.

Customer Service Coordinator

• Feb 2003 - Nov 2005

Manage front office, responsibilities include: answer and screening calls, filing, ordering and maintaining office supplies and service contracts, coordinate travel and meetings, planning and implementation of corporate functions, and manage expense reports. Customer Service responsibilities include: Customer Service, Planning, Inventory Management, and Shipping and Receiving functions. Duties included backlog management, rescheduling orders, and current backlog entering sales orders, accounts payable, issuing RMA numbers, quoting and dealing directly with customers. Trade Show planning, budgeting, and implementation; management of outside vendors and over-site of direct-mail, email, website promotions. Show less

Marketing Communications Specialist

• Feb 2000 - Nov 2002

Assistant to the V.P. of Marketing, Coordinate marketing programs including use of the CMS database software Goldmine; Trade Show planning, budgeting, and implementation; management of outside vendors; and over-site of direct-mail, email, website promotions. Assistant to the V.P. of Marketing, Coordinate marketing programs including use of the CMS database software Goldmine; Trade Show planning, budgeting, and implementation; management of outside vendors; and over-site of direct-mail, email, website promotions.