Search Engine Optimization Specialist

• Jun 2021 - Present

Digital Marketing Specialist

• Sep 2020 - Jun 2021

• Design emails, analyze incoming emails & marketing trends to drive results & seek new opportunities. • Monitor & improve all website KPIs including traffic, leads, appointments, conversion rates, & total revenue. • Design emails, analyze incoming emails & marketing trends to drive results & seek new opportunities. • Monitor & improve all website KPIs including traffic, leads, appointments, conversion rates, & total revenue.

Customer Care Specialist

• Sep 2019 - Sep 2020

Assistant Manager

• Sep 2017 - Sep 2019

Process payroll and perform scheduling of hourly associates to maintain target goal on controllable expenses. Audit location’s legal requirements including but not limited to EEO, FML A, ADA, FLSA & COBRA to ensure compliance. Facilitate hiring & onboarding process including, interviews, orientation, training & completion of all HR paperwork. Process payroll and perform scheduling of hourly associates to maintain target goal on controllable expenses. Audit location’s legal requirements including but not limited to EEO, FML A, ADA, FLSA & COBRA to ensure compliance. Facilitate hiring & onboarding process including, interviews, orientation, training & completion of all HR paperwork.

Assistant Store Manager - Operations, TJ Maxx

• Nov 2014 - Jul 2016

Facilitated the hiring process including screening, interviews, orientation, training and completion of all HR paperwork. Addressed HR related matters including collecting documents, approvals, filing & routinely verifying location’s compliance to current HR laws.Managed and analyzed operational areas including, payroll, scheduling, expense reports and KPI to ensure store operated efficiently.

Key Carrier, Customer Experienced Coordinator, TJ Maxx

• Feb 2011 - Nov 2014

Assisted management & department leaders in administrative task to execute all daily operational objectives. Supported management in onboarding & training of new associates in offering prompt & highly satisfied customer service. Participated in employee engagement committee to enhance moral in effort to increase employee retention.

Merchandise Associate, TJ Maxx

• Nov 2007 - Feb 2011

Supported Backroom Coordinator by completing daily backroom assignments to ensure productive work-space.Delivered highly satisfied customer service to ensure welcoming shopping experience.Assisted Merchandise Coordinator in setting sales-floor displays to excite customers and drive sales.