Experience

Seattle Municipal Court

• United States
• Administration of Justice
• 1 - 100 Employee

• Management Systems Analyst

  • Jan 2021 - Present

  Using agile methodology, elicited business needs from stakeholders, documented requirements via User Stories for Dev consumption, collaborated with Devs to propose solutions and acceptance criteriaConfigured CMS for usage by Seattle Municipal Court - Collaborated in business rule analysis, authoring & data mapping- Collaborated in authoring data flow diagrams using Visio- Authored Adobe Sign Templates, Workflows, and Web Forms- Utilized Microsoft Sign Integration & Power Automate to connect with Court's SharePoint, authoring workflows for data retention, security, and business usage- Utilized json code to format user-based views- Developed continual improvement criteria, and implemented trainings to staffBusiness Analyst on conversion/migration workstream- Approved placement of data from previous CMS to new in alignment with core strategies & goals- Responsible for logging all decisions and providing documentation for 3rd party developers- Developed business model for go-live usage/integrationIntegrations team-member, tasked with identifying & prioritizing business needs for communication between multiple CMS and other government agency systems- Responsible for ensuring business solutions met requirements in areas related to configuration, integrations, and design- Developed training materials in accordance with OCM standards and guidelines- Developed forms using data integration with CMS for submittal to court dockets and client correspondence- Authored reports using CMS data for Programs & Services and RPEG usage drawing from multiple data sets- Created presentations and showcased functionality of new system for stakeholders- Championed usage of Azure DevOps and utilized system for identification and tracking of KPIs; created and managed Epics, Features, and User Story hierarchy for unified usage- Collaborated with Business Architect and Project Managers for development of project RACI as well as timelines and workstream goals Show less

• IID Counselor

  • Jan 2018 - Jan 2021

  * Managed caseload of over 300 probationers with ignition interlock devices (IID) installed in their vehicles* Collaborated extensively with Judges, Management, and Counselors to develop new IID management division within the Probation department, identifying and managing program requirements/parameters; offering extensive presentations utilizing Excel and Word to communicate facets and nuances of IID functionality, reporting, and the industry as a whole* Developed IID education curriculum for department-wide distribution* Interpreted compliance reports from statewide IID vendors; documenting, verifying compliance with Judgement and Sentencing conditions, and highlighting violations of Probation obligations* Explained IID functionality and usage to probationers at intake, setting expectations and goals for supervision, provided subsidy assistance information for IID installation as well as providing contact information for communication regarding IID obligation* Staffed probationer interviews with Probation Counselors regarding compliance with court-ordered obligations and worked with collateral Treatment agencies to adapt treatment schedule for maximizing effectiveness in monitoring* Contacted, set appointments, and interviewed probationers regarding violations of ABST, NVOI, or IID obligations as well as establishing timeframes for completing specific conditions* Authored and contributed to status and review reports for Counselors and Judges describing probationer compliance with ABST, IID and NVOI obligations; offering recommendations and rationales * Testified in Court regarding probationer compliance and offering recommendations on the record* Utilized DOL, JABS, SeaTrac and IID vendor systems to verify IID installations and driver’s license statuses to establish and monitor department-wide monitoring* Collected and observed urine samples for urinalysis in laboraty specimen cups and adhered to policies regarding probationer attempts to adulter samples Show less

• Caseload Manager

  • Jan 2016 - Jan 2018

  * Managed caseload of 1,400 probationers assigned to quarterly criminal record verification using Seattle Municipal Court CMS and other systems including JABS, JBRS, & NCIC* Scheduled court dates and wrote Review and Status reports for defendant violations of Probation obligations* Wrote Dismissal Reports for probationers with expired jurisdictions and closed case files in coordination with Administrative staff* Communicated with defendants regarding their obligations to Probation, court dates, and changes to their sentencing* Interpreted and documented compliance reports from treatment, IID vendor, and other third-party agencies* Shadowed Central, DV, & MH Probation Counselors in court, communicating with Prosecuting and Defense attorneys, as well as courtroom staff and Judges* Shadowed PR Screeners and Probation supervisors in jail pickup for pre-trial defendants and probationers, Day Reporting procedures and processes including intakes, interviews, risk assessment and breath alcohol testing Show less

• Court Cashier

  • 2014 - 2016

  * Utilized Seattle Municipal Court CMS to schedule court dates, make notes, review dockets, and document payments* Scheduled court dates for warrants with defendants and coordinated arrests with Seattle Marshalls using judge’s restrictions at Seattle Municipal Court and the King County Jail* Interacted with public performing monetary transactions* Input and managed new cases from booking arrests in King County Jail* Worked with courtroom staff for input of new case entries into MCIS as a result of bookings received from KCJ and coordinated release due to bailouts in conjunction with Seattle Marshalls Show less



Autosafe Ignition Interlock Sv

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Department Lead Supervisor

  • 2010 - 2014

  * Managed creation and submittal of compliance and violation reports to Probation departments and other state agencies * Utilized various systems such as CRM and SQL to develop and maintain client management system and integration * Collaborated with CEO and management for development, integration, and implementation of new customer database and accounting systems * Educated clients on device functionality and usage * Handled client escalations in volatile and sometimes dangerous situations * Communicated with Probation staff and interpreted alcohol readings for education in managing IID obligations to Seattle Municipal Court and other jurisdictions * Served as liaison between nationwide courts, government agencies such as DOL, and business partners * Installed, removed, and performed recalibration/maintenance service of IIDs * Developed curriculum regarding IID functionality, servicing, and reporting for corporate-wide distribution * Supervised department of ten employees, maintaining scheduling and hiring - Achieved Certification by WA State Patrol as IID technician - Coordinated training with collateral agencies and court programs on IID education and device functionality - Utilized various systems such as CRM and SQL to develop and maintain client management system and integration - Collaborated with third parties to integrate new IID hardware and systems for testing to meet state requirements and regulations Show less