Banking Cards Monitoring Officer

• Oct 2014 - Present

> On everyday bases analyzing transactions performed with banking cards using Risk Monitoring Systems. In case of suspicion contacting clients, merchant, acquirers and issuers for detailed information. Performing all necessary actions regarding issue, including blocking cards in RMS. > Processing chargeback, arbitration and compliance based on international payment system operational regulations. > Analyzing risk parameters in banking card programs and in case of needs implementing new risk categories. > Based on suggestions from international payment system corrections of risk categories and limits. In case needed implementing new risk groups. > Acting in case of clients claims and working with them to resolve the issue. > Based on clients claim performing all required steps and actions for chargeback, re presentment, arbitration, compliance. These actions includes: Contacting client, analyzing disputed transactions, preparing and submitting all necessary documents to Visa/MC and Processing center based on international operational regulations requirement.

Banking Cards System Administrator

• Jun 2012 - Oct 2014

> Managing banking cards system processes on daily basis. > Registering cards in Card Management System. > Issued cards distribution and control. > Monitoring of cards passing / status changes. > Managing cards statuses in Card Management System > Handling cards retrieved from branch network > Assistance and problem solving.

Cashier-Operator

• Mar 2008 - Nov 2008