Experience

Lean Tech

• Colombia
• Strategic Management Services
• 300 - 400 Employee

• Senior Product Owner

  • Sep 2022 - Present

  Purchase to Payment app. Working on product backlog management, release management and creating/implementing development, UX, metholologies and tools. Focused on delivering high quality software that meet user needs and promotes a product lifecycle. Purchase to Payment app. Working on product backlog management, release management and creating/implementing development, UX, metholologies and tools. Focused on delivering high quality software that meet user needs and promotes a product lifecycle.



Tangelo

• Financial Services
• 100 - 200 Employee

• Manager, Digital Lending Services

  • Jan 2022 - May 2022

  Focus on Product Operations, working on various products, solutions and consulting services for the Digital Lending Services vertical. In charge of making processes efficient for both the product team and other teams across the organization (Technology, Operations, Pricing, etc). Focus on Product Operations, working on various products, solutions and consulting services for the Digital Lending Services vertical. In charge of making processes efficient for both the product team and other teams across the organization (Technology, Operations, Pricing, etc).



TEAM International

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Jul 2021 - Jan 2022

  In charge of Product Design activities such as envisioning, creating and maintaining a Roadmap. Product development activities such as backlog management, aligning release cycles. Creating strategies for UAT and Training, Customer Research and User Support.

• • Aug 2020 - Jun 2021

  Acting as a link between business units (customers / stakeholders) and IT. Proxy Product owner – in charge of user stories, product backlog management and release and service roadmap. User documentation, implementation, UAT and training focused on the product life cycle and customer success. Key Project: delivery of a SaaS in financial management covering the entire invoice management cycle (accounts payable) with software modules and RPA (robotic process automation).



GOL Linhas Aéreas

• Brazil
• Airlines and Aviation
• 700 & Above Employee

• Business Process Analyst

  • Jan 2018 - May 2020

  Business Process Management: identifying opportunities and creating action plans to achieve continuous improvement, operational efficiency and lead digital transformation: - Assistance in projects related to customer experience: data analysis, reports, systems implementations; - Monitoring of metrics and KPIs that support control management (quality, resolution, NPS); - In charge of training, designing procedures and supervisioning/auditing all the processes carried out by the advanced support, frontline and back office teams seeking change management and adoption of new technologies; - Participating in projects with several areas: distribution, alliances, international sales, RMO seeking product and customer experience improvements; - Subject matter expert of the sector that handles all irregular operations and advanced support to all airports and airline partners such as Air France-KLM, Delta, Copa Airlines (codeshare Agreements) and over 40 airlines with partnership agreements. Show less



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Product Support Consultant

  • Jul 2017 - Jan 2018

  Provided advanced technical support, maintenance and deployment of customer facing hosting services in Plesk and Cpanel. -Technical support on domain registration, e-mail services, SSL Certificates and anti-malware products; digital tools such as e-mail marketing and SEO services, and technical sales mostly to small and mediumsize businesses. Achievements: Top Overall Score Metrics Award Wave 1, 08/17, Best CSS 08-09/17. Provided advanced technical support, maintenance and deployment of customer facing hosting services in Plesk and Cpanel. -Technical support on domain registration, e-mail services, SSL Certificates and anti-malware products; digital tools such as e-mail marketing and SEO services, and technical sales mostly to small and mediumsize businesses. Achievements: Top Overall Score Metrics Award Wave 1, 08/17, Best CSS 08-09/17.



Lufthansa Consulting

• Germany
• Business Consulting and Services
• 100 - 200 Employee

• • Sep 2016 - Nov 2016

  Analysis of potential markets for business in selected Latin American countriesExecution of benchmark to support in proposals Support to the consultants in project managementCoordination of administrative tasks required within projectsSupport in the preparation of proposals and presentations

• • Apr 2016 - Aug 2016

  Acquisition/ New projects sector, responsible for the South American market, we provide consulting services, auditing, management and technical assistance in aviation, transportation and logistics to customers in Latin America. My main responsibilities were: Support managing in bids in selected countries of South America, Central America and the CaribbeanGovernment relations, registration in State bodies, contact with consulates and chambers of CommerceAssistance in registration of operationsSupporting initiatives that seek improvements of processes of credit products and portfolio risk managementControl and distribution of materials for the various areas of Marketing. Show less



Harmozen

• Brazil
• Wellness and Fitness Services
• 1 - 100 Employee

• Sales and Marketing Intern

  • Jun 2015 - Jan 2016

  - Control of KPIs of customer relationship (analysis of CRM reports, loyalty programs), development of sales strategies (operational marketing), administrative assistance (reports and processes); web marketing (campaigns, social networks); - Analysis of the organization and its collaborators (strategic marketing); segment evaluation (risks and opportunities); support for brand creation (projection), new products and services. - Control of KPIs of customer relationship (analysis of CRM reports, loyalty programs), development of sales strategies (operational marketing), administrative assistance (reports and processes); web marketing (campaigns, social networks); - Analysis of the organization and its collaborators (strategic marketing); segment evaluation (risks and opportunities); support for brand creation (projection), new products and services.