Leticia Richeson

I .T. Manager at BAO Systems
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us****@****om
(386) 825-5501

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Credentials

  • Microsoft Technology Associate (MTA)
    Microsoft
    Mar, 2018
    - Sep, 2024
  • A+
    CompTIA
    Feb, 2011
    - Sep, 2024

Experience

  • BAO Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • I .T. Manager
      • Jul 2020 - Present
  • Kforce Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Manager
      • Dec 2019 - Jul 2020
  • Zachary Piper Solutions
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Information Technology Project Manager
      • Sep 2017 - Nov 2019
  • Apex Systems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Asset and Helpdesk Manager
      • Mar 2011 - Sep 2017

      I worked on an Air Force Govt contract managing the IT help desk during this period of time. Remedy reports, time management, personnel management and customer complaints were majority of my daily job description. I also acted as the Manager for one year during the actual managers medical leave. I worked on an Air Force Govt contract managing the IT help desk during this period of time. Remedy reports, time management, personnel management and customer complaints were majority of my daily job description. I also acted as the Manager for one year during the actual managers medical leave.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Help Desk Supervisor
      • Jan 2006 - Mar 2011

      Supervised a team of techs that supported over 3000 users,, Remedy administration and queue management. As well as lead the BRAC move to Kentucky from Alexandria VA for HRC Army, for the help desk. Supervised a team of techs that supported over 3000 users,, Remedy administration and queue management. As well as lead the BRAC move to Kentucky from Alexandria VA for HRC Army, for the help desk.

  • Engineering Management Concepts, Inc.
    • United States
    • Software Development
    • Information Technology Help Desk Analyst
      • Feb 2003 - Feb 2006

Education

  • Southern New Hampshire University
    Dual BS/MS degree, IT Management
    2019 -

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