Leticia Arranz Rodríguez
Marketing Specialist at Kumux- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
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Portugués Professional working proficiency
Topline Score
Bio
Jesus Arias
I´ve shared more than 2 years working with Leticia at Zennio, and from the very first moment she showed a beautiful and enthusiastic spirit, which helped to built up a core team focused to technical support and customer care (among other things), where high-tech knowledge of the KNX products, standard and market were preferent requirements. She learns so quickly, and the best of all, she worries about clients. She fits perfectly handling problems and she doesn´t stop until she finds a solution and sort out whatever is wrong. If you ever handled a question or incident with her, you know what I´m talking about. Highlighted skills: enthusiastic, fast-learning, ability to fix problems
Jesus Arias
I´ve shared more than 2 years working with Leticia at Zennio, and from the very first moment she showed a beautiful and enthusiastic spirit, which helped to built up a core team focused to technical support and customer care (among other things), where high-tech knowledge of the KNX products, standard and market were preferent requirements. She learns so quickly, and the best of all, she worries about clients. She fits perfectly handling problems and she doesn´t stop until she finds a solution and sort out whatever is wrong. If you ever handled a question or incident with her, you know what I´m talking about. Highlighted skills: enthusiastic, fast-learning, ability to fix problems
Jesus Arias
I´ve shared more than 2 years working with Leticia at Zennio, and from the very first moment she showed a beautiful and enthusiastic spirit, which helped to built up a core team focused to technical support and customer care (among other things), where high-tech knowledge of the KNX products, standard and market were preferent requirements. She learns so quickly, and the best of all, she worries about clients. She fits perfectly handling problems and she doesn´t stop until she finds a solution and sort out whatever is wrong. If you ever handled a question or incident with her, you know what I´m talking about. Highlighted skills: enthusiastic, fast-learning, ability to fix problems
Jesus Arias
I´ve shared more than 2 years working with Leticia at Zennio, and from the very first moment she showed a beautiful and enthusiastic spirit, which helped to built up a core team focused to technical support and customer care (among other things), where high-tech knowledge of the KNX products, standard and market were preferent requirements. She learns so quickly, and the best of all, she worries about clients. She fits perfectly handling problems and she doesn´t stop until she finds a solution and sort out whatever is wrong. If you ever handled a question or incident with her, you know what I´m talking about. Highlighted skills: enthusiastic, fast-learning, ability to fix problems
Credentials
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Soy Project Manager Digital
Escuela Project Manager DigitalJan, 2022- Sep, 2024 -
KNX Advanced
SAPIENX AUTOMATIONJan, 2014- Sep, 2024 -
KNX Partner
SAPIENX AUTOMATIONJan, 2014- Sep, 2024 -
KNX Tutor
SAPIENX AUTOMATIONJan, 2014- Sep, 2024 -
Certified Associate in Project Management (CAPM)
Project Management InstituteJan, 2012- Sep, 2024
Experience
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Kumux
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Spain
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Software Development
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1 - 100 Employee
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Marketing Specialist
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Jun 2022 - Present
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Zennio
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Spain
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Marketing Manager
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Oct 2019 - Oct 2021
Manage Marketing Department, in charge of promotion of the company products and services through the web, social media, exhibitions/events, brochures, etc.Tools: Trello, Asana, Mailchimp, SurveyMonkey, Google Forms, Microsoft Office (Powerpoint, Word, Excel)
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Product Manager
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Dec 2011 - May 2020
Continuous improvement of the product and solutions portfolio according to the customer feedback and market needs.Participation in the conception and design of new products and solutions.Monitor the product development status and coordination of the product launch with the team in sales, engineering, manufacturing, marketing and support departments.Internal and external training of product portfolio.Communication with customers about the products and solutions portfolio.Tools: Trello, Asana, Mailchimp, SurveyMonkey, Google Forms, ETS Professional, Zendesk, Mantis Bug Tracker, Microsoft Office (Powerpoint, Word, Excel)
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Operations Manager
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May 2015 - Oct 2019
Manage the day-to-day operations of the company, identifying and solving problems. Finding the origin of incidents to improve the processes, communication, team knowledge and tools.Change agent and Project manager, implementing new initiatives, according to the company needs and strategies in a growth environment.Tools: Trello, Asana, Microsoft Office (Powerpoint, Word, Excel)
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Technical Department Manager
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Dec 2011 - Feb 2017
Manage and coordinate the Technical Department, in charge of technical pre-sales and post-sales support to customers, tests and documentation of products, issues management, internal and external product training, technical analysis of competitors' products, among others.Improvement of the processes and tools of the Technical Department.Tools: Trello, ETS Professional, Zendesk, Mantis Bug Tracker, Microsoft Office (Powerpoint, Word, Excel)
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QA and Technical Support Engineer
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Oct 2009 - Dec 2011
1st and 2nd Level Technical support of products and issues report to the Engineering Department. Zendesk and Mantis Bug Tracker tools.Tests and Documentation of products.Technical analysis of competitors’ products.Product training for customers.Tools: ETS Professional, Zendesk, Mantis Bug Tracker, Microsoft Office (Powerpoint, Word, Excel)
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Convex
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Mexico
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Events Services
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1 - 100 Employee
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Junior Web Developer
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Jan 2009 - May 2009
Development of the company Intranet with Sharepoint technology. Development of the company Intranet with Sharepoint technology.
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AGENCIA ESPAÑOLA DE COOPERACION INTERNACIONAL - AECID
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Spain
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Government Administration
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300 - 400 Employee
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Junior Web Developer
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Apr 2008 - Apr 2008
Development of the website for AECID in Cape Verde, including a database management system for Development Projects. Technologies: Drupal, PHP, SQL Development of the website for AECID in Cape Verde, including a database management system for Development Projects. Technologies: Drupal, PHP, SQL
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United Nations Volunteers
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Germany
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International Affairs
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700 & Above Employee
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University Volunteer
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Oct 2007 - Apr 2008
Development of a web tool for management and communication of Youth Centers in Cabo Verde, attached at the Youth Secertariat of Cape Verde. Technologies: Drupal, PHP, SQL Development of a web tool for management and communication of Youth Centers in Cabo Verde, attached at the Youth Secertariat of Cape Verde. Technologies: Drupal, PHP, SQL
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GMV
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Brazil
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Retail
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1 - 100 Employee
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Junior Software Engineer
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Mar 2007 - Sep 2007
Incident solution of the Maritime Traffic Monitoring Software, Shiplocus, for Ports of Spain. Technologies: ASP, HTML, XML, C#, JavaScript, AJAX. Incident solution of the Maritime Traffic Monitoring Software, Shiplocus, for Ports of Spain. Technologies: ASP, HTML, XML, C#, JavaScript, AJAX.
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Education
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2019 - 2020
Universidad UDIMA
Master en Dirección Comercial y de Márketing -
2021 - 2022
Escuela de Project Manager Digital
Project Manager Digital -
2001 - 2007
Universidad de Valladolid
Ingeniería, Ingeniería de telecomunicaciones -
2012 - 2012
Project Management Institute
Certified Associate in Project Management (CAPM), Gestión de proyectos
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