Experience

CREOATE

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present

  Onboarded and served as the primary point of contact for 350 new businesses in 6 months with a 90% positive feedback rate. Account Management | Customer Relationship Building | Positive Feedback Generation | Brand Acquisition | Training and Development | Sales Techniques | Customer Journey Optimization | Workflow Optimization | Efficiency Improvement | Sales Strategy | Retention Strategies | Strategic Thinking | Sales Performance Optimization | Revenue Growth | HubSpot Onboarded and served as the primary point of contact for 350 new businesses in 6 months with a 90% positive feedback rate. Account Management | Customer Relationship Building | Positive Feedback Generation | Brand Acquisition | Training and Development | Sales Techniques | Customer Journey Optimization | Workflow Optimization | Efficiency Improvement | Sales Strategy | Retention Strategies | Strategic Thinking | Sales Performance Optimization | Revenue Growth | HubSpot



Indeed Flex

• United Kingdom
• Staffing and Recruiting
• 500 - 600 Employee

• Event Specialist

  • Oct 2018 - Present

  Proven 5-Star Service Professional - Trusted by iconic London venues, including The Savoy Hotel, The Ritz, Blakes Hotel, and more. - Expertly support high-end restaurants, hotels, private clubs, and exclusive events. - Manage meeting room bookings and enhance guest experiences. - Deliver top-tier customer care with professionalism and a genuine, welcoming attitude. - Excel in fast-paced environments, resolving conflicts, and providing customer-centric solutions. - Handle… Show more Proven 5-Star Service Professional - Trusted by iconic London venues, including The Savoy Hotel, The Ritz, Blakes Hotel, and more. - Expertly support high-end restaurants, hotels, private clubs, and exclusive events. - Manage meeting room bookings and enhance guest experiences. - Deliver top-tier customer care with professionalism and a genuine, welcoming attitude. - Excel in fast-paced environments, resolving conflicts, and providing customer-centric solutions. - Handle inquiries, and reservations, and ensure smooth operations. - Known for meticulous organization and attention to detail. - Offer insights on service, history, and menus. - Collaborative team player, fostering positive working relationships. Show less Proven 5-Star Service Professional - Trusted by iconic London venues, including The Savoy Hotel, The Ritz, Blakes Hotel, and more. - Expertly support high-end restaurants, hotels, private clubs, and exclusive events. - Manage meeting room bookings and enhance guest experiences. - Deliver top-tier customer care with professionalism and a genuine, welcoming attitude. - Excel in fast-paced environments, resolving conflicts, and providing customer-centric solutions. - Handle… Show more Proven 5-Star Service Professional - Trusted by iconic London venues, including The Savoy Hotel, The Ritz, Blakes Hotel, and more. - Expertly support high-end restaurants, hotels, private clubs, and exclusive events. - Manage meeting room bookings and enhance guest experiences. - Deliver top-tier customer care with professionalism and a genuine, welcoming attitude. - Excel in fast-paced environments, resolving conflicts, and providing customer-centric solutions. - Handle inquiries, and reservations, and ensure smooth operations. - Known for meticulous organization and attention to detail. - Offer insights on service, history, and menus. - Collaborative team player, fostering positive working relationships. Show less



Ankorstore

• France
• Wholesale
• 200 - 300 Employee

• Account Executive

  • Mar 2022 - Jan 2023

  - Expertly managed Salesforce pipeline, adding 10+ new accounts weekly. - Consistent top performer with a remarkable 68% conversion rate. - Drove innovation with valuable product recommendations and enhancements. - Deep industry expertise in trends and process improvements. - Resolved queries and issues through clear, step-by-step communication. - Boosted revenue through new account acquisition and enhanced client services.

• Sales Development Representative

  • Jul 2021 - Feb 2022

  - Established a robust pipeline using diverse distribution channels and sales tactics. - Crafted compelling presentations to highlight product excellence. - Successfully acquired new clients through targeted prospecting and networking. - Consistently exceeded targets, with a 25% average monthly overachievement. - Maintained a high call volume, averaging 100 calls per day. - Identified prospect needs and tailored responses with product and service insights. - Built connections… Show more - Established a robust pipeline using diverse distribution channels and sales tactics. - Crafted compelling presentations to highlight product excellence. - Successfully acquired new clients through targeted prospecting and networking. - Consistently exceeded targets, with a 25% average monthly overachievement. - Maintained a high call volume, averaging 100 calls per day. - Identified prospect needs and tailored responses with product and service insights. - Built connections with decision-makers to bolster sales efforts. - Stayed informed on market and competitor dynamics through regular research.



Self-employed

• London, England, United Kingdom

• Managing Director

  • Jan 2020 - Jun 2021

  - Successfully managed my e-commerce business, overseeing all sales stages and customer care. - Achieved a 40% increase in customer retention through comprehensive feedback initiatives. - Elevated overall performance, productivity, and profitability by nurturing lasting customer relationships and monitoring satisfaction. - Supported operations, supply chain, and logistics, handling custom orders and social media marketing. - Maintained a well-organized schedule while working… Show more - Successfully managed my e-commerce business, overseeing all sales stages and customer care. - Achieved a 40% increase in customer retention through comprehensive feedback initiatives. - Elevated overall performance, productivity, and profitability by nurturing lasting customer relationships and monitoring satisfaction. - Supported operations, supply chain, and logistics, handling custom orders and social media marketing. - Maintained a well-organized schedule while working remotely. - Collaborated with supply planning and sales administration to ensure on-time order fulfillment. - Delivered exceptional customer service, addressing inquiries on insurance, policies, claims, and billing. - Drove revenue growth through proactive customer relationship management, showcasing communication and problem-solving skills. Show less - Successfully managed my e-commerce business, overseeing all sales stages and customer care. - Achieved a 40% increase in customer retention through comprehensive feedback initiatives. - Elevated overall performance, productivity, and profitability by nurturing lasting customer relationships and monitoring satisfaction. - Supported operations, supply chain, and logistics, handling custom orders and social media marketing. - Maintained a well-organized schedule while working… Show more - Successfully managed my e-commerce business, overseeing all sales stages and customer care. - Achieved a 40% increase in customer retention through comprehensive feedback initiatives. - Elevated overall performance, productivity, and profitability by nurturing lasting customer relationships and monitoring satisfaction. - Supported operations, supply chain, and logistics, handling custom orders and social media marketing. - Maintained a well-organized schedule while working remotely. - Collaborated with supply planning and sales administration to ensure on-time order fulfillment. - Delivered exceptional customer service, addressing inquiries on insurance, policies, claims, and billing. - Drove revenue growth through proactive customer relationship management, showcasing communication and problem-solving skills. Show less



Spear's Magazine

• United Kingdom
• Newspaper Publishing
• 1 - 100 Employee

• Sales Executive

  • Sep 2019 - Dec 2019

  - Enriched leads database with 300+ high-end brand clients targeting UHNWI. - Consistently exceeded daily targets with over 100 calls daily. - Proficiently collected market and customer data for price negotiations, deliveries, and specifications. - Developed an efficient KPI tracking system based on research and reader profiles. - Recorded and reported sales and order information to the sales department. - Drove new business development, customer retention, product introductions,… Show more - Enriched leads database with 300+ high-end brand clients targeting UHNWI. - Consistently exceeded daily targets with over 100 calls daily. - Proficiently collected market and customer data for price negotiations, deliveries, and specifications. - Developed an efficient KPI tracking system based on research and reader profiles. - Recorded and reported sales and order information to the sales department. - Drove new business development, customer retention, product introductions, and strategic sales efforts. - Effectively communicated potential client opportunities to management and the sales department. Show less - Enriched leads database with 300+ high-end brand clients targeting UHNWI. - Consistently exceeded daily targets with over 100 calls daily. - Proficiently collected market and customer data for price negotiations, deliveries, and specifications. - Developed an efficient KPI tracking system based on research and reader profiles. - Recorded and reported sales and order information to the sales department. - Drove new business development, customer retention, product introductions,… Show more - Enriched leads database with 300+ high-end brand clients targeting UHNWI. - Consistently exceeded daily targets with over 100 calls daily. - Proficiently collected market and customer data for price negotiations, deliveries, and specifications. - Developed an efficient KPI tracking system based on research and reader profiles. - Recorded and reported sales and order information to the sales department. - Drove new business development, customer retention, product introductions, and strategic sales efforts. - Effectively communicated potential client opportunities to management and the sales department. Show less



Plum Guide

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Business Development Associate - Temporary

  • Sep 2018 - Aug 2019

  - Pivotal role in launching the brand in Lisbon, establishing partnerships with independent hosts (B2C) and property managers (B2B). - Conducted over 200 successful cold calls and pitches, including to high-end B2B clients. - Ensured 150 high-quality homes were live on the website ahead of schedule. - Collaborated on retention strategies, achieving a 59% rate. - Spearheaded 30% of Lisbon's collection quality assurance on the website. - Met census goals through strategic sales… Show more - Pivotal role in launching the brand in Lisbon, establishing partnerships with independent hosts (B2C) and property managers (B2B). - Conducted over 200 successful cold calls and pitches, including to high-end B2B clients. - Ensured 150 high-quality homes were live on the website ahead of schedule. - Collaborated on retention strategies, achieving a 59% rate. - Spearheaded 30% of Lisbon's collection quality assurance on the website. - Met census goals through strategic sales techniques, including cold calling and contact planning. - Optimized lead generation tools for increased profitability and market presence. Show less - Pivotal role in launching the brand in Lisbon, establishing partnerships with independent hosts (B2C) and property managers (B2B). - Conducted over 200 successful cold calls and pitches, including to high-end B2B clients. - Ensured 150 high-quality homes were live on the website ahead of schedule. - Collaborated on retention strategies, achieving a 59% rate. - Spearheaded 30% of Lisbon's collection quality assurance on the website. - Met census goals through strategic sales… Show more - Pivotal role in launching the brand in Lisbon, establishing partnerships with independent hosts (B2C) and property managers (B2B). - Conducted over 200 successful cold calls and pitches, including to high-end B2B clients. - Ensured 150 high-quality homes were live on the website ahead of schedule. - Collaborated on retention strategies, achieving a 59% rate. - Spearheaded 30% of Lisbon's collection quality assurance on the website. - Met census goals through strategic sales techniques, including cold calling and contact planning. - Optimized lead generation tools for increased profitability and market presence. Show less



Sabbatical

• Health, Wellness & Fitness
• 1 - 100 Employee

• Travelling

  • Jan 2018 - Sep 2018

  Travelling Italy Travelling Italy



BMW

• Brazil

• Sales Specialist

  • Aug 2016 - Dec 2017

  - Served as the initial point of contact, promoting car accessories and lifestyle products. - Achieved a remarkable 60% conversion rate and reduced returns by 15% within 6 months, supported by detailed reporting. - Met monthly sales targets during a challenging sales season through active telemarketing and email campaigns tailored to customer profiles and product knowledge. - Strictly adhered to safety, security, quality, and store operation policies. - Facilitated communication… Show more - Served as the initial point of contact, promoting car accessories and lifestyle products. - Achieved a remarkable 60% conversion rate and reduced returns by 15% within 6 months, supported by detailed reporting. - Met monthly sales targets during a challenging sales season through active telemarketing and email campaigns tailored to customer profiles and product knowledge. - Strictly adhered to safety, security, quality, and store operation policies. - Facilitated communication with the management team regarding customer requests and vendor-related matters. - Handled payments and provided exceptional customer service, fostering a positive work environment. - Proficiently processed transactions, including sales, returns, and exchanges using a point-of-sale system. Show less - Served as the initial point of contact, promoting car accessories and lifestyle products. - Achieved a remarkable 60% conversion rate and reduced returns by 15% within 6 months, supported by detailed reporting. - Met monthly sales targets during a challenging sales season through active telemarketing and email campaigns tailored to customer profiles and product knowledge. - Strictly adhered to safety, security, quality, and store operation policies. - Facilitated communication… Show more - Served as the initial point of contact, promoting car accessories and lifestyle products. - Achieved a remarkable 60% conversion rate and reduced returns by 15% within 6 months, supported by detailed reporting. - Met monthly sales targets during a challenging sales season through active telemarketing and email campaigns tailored to customer profiles and product knowledge. - Strictly adhered to safety, security, quality, and store operation policies. - Facilitated communication with the management team regarding customer requests and vendor-related matters. - Handled payments and provided exceptional customer service, fostering a positive work environment. - Proficiently processed transactions, including sales, returns, and exchanges using a point-of-sale system. Show less



KGvox Comuniação e Estúdio Audiovisual

• Brazil
• Advertising Services
• 1 - 100 Employee

• Sales Manager

  • Feb 2011 - Sep 2017

  - Led a dynamic team of 10 professionals at a renowned audio-visual studio. - Achieved a substantial 43% increase in sales through innovative strategies. - Cultivated enduring client relationships by delivering bespoke solutions. - Crafted tailored marketing campaigns and enhanced client engagement. - Skilfully attracted new clientele while retaining existing customers. - Contributed to sustainable revenue growth by leveraging cutting-edge techniques. - Exciting journey with a… Show more - Led a dynamic team of 10 professionals at a renowned audio-visual studio. - Achieved a substantial 43% increase in sales through innovative strategies. - Cultivated enduring client relationships by delivering bespoke solutions. - Crafted tailored marketing campaigns and enhanced client engagement. - Skilfully attracted new clientele while retaining existing customers. - Contributed to sustainable revenue growth by leveraging cutting-edge techniques. - Exciting journey with a commitment to excellence, eager to tackle new challenges. Show less - Led a dynamic team of 10 professionals at a renowned audio-visual studio. - Achieved a substantial 43% increase in sales through innovative strategies. - Cultivated enduring client relationships by delivering bespoke solutions. - Crafted tailored marketing campaigns and enhanced client engagement. - Skilfully attracted new clientele while retaining existing customers. - Contributed to sustainable revenue growth by leveraging cutting-edge techniques. - Exciting journey with a… Show more - Led a dynamic team of 10 professionals at a renowned audio-visual studio. - Achieved a substantial 43% increase in sales through innovative strategies. - Cultivated enduring client relationships by delivering bespoke solutions. - Crafted tailored marketing campaigns and enhanced client engagement. - Skilfully attracted new clientele while retaining existing customers. - Contributed to sustainable revenue growth by leveraging cutting-edge techniques. - Exciting journey with a commitment to excellence, eager to tackle new challenges. Show less