Gerente de projetos

• Apr 2022 - Present

Project Delivery Manager

• Oct 2021 - Apr 2022

Gerente de Marketing Digital

• Aug 2020 - Oct 2021

Trainee in Learning & Development and Human Resources Operations

• Feb 2017 - Feb 2018

• Project Management Skills: Managed Human Resources Operations through the company’s software (PeopleSoft, and Oasys Payroll). In addition, also managed the hotel’s internal communications platform. • Prioritising and Reporting Skills: Preparation of management reports, selection and evaluation of potential employees, calculation of dismissal and compensation packages, training, and onboarding for the staff of the urban resort. • Design Thinking: Design Thinking application for transforming HR processes, creating new formats for job interviews with an integrated database and creating an internal reward program. • Overall: Management and supervision of all projects and events in the HR sector, implementation of protocols and operational standardization, and development of reports with the generation of sector information. • Overall: Presentation of improvements in the structuring of the HR sector, increase in efficiency and productivity in the onboarding of new employees with the creation of materials, improving the operations of the department.

Operations Support Coordinator

• Jun 2015 - Dec 2015

• Resources and Time Management Skills: Responsible for the internal communication, interface between departments and customer relations, resource management, time management and, assignment of tasks according to occupational rate. • Training Skills: Developed and conducted training for the whole team, managed customer feedback and satisfaction, resolved complaints, always focusing on identifying areas for further improvements in order to turn it to a habit. • Overall: Reduced the number of overtime hours used after conducting appropriate analysis and management of resources, and managed the implementation of a new training format with a 95% guarantee of learning.

Customer Service Representative

• Jan 2014 - Jul 2014

• Worked and Studied: Besides participating in the restaurant’s cross training program full-time, I was also studying French language. At Five Seas, my main goal was to organize customer support operations, focusing on experience and loyalty. • Organisational Skills: Managed guests’ feedback and implemented a series of continuous process improvements, resulting in sales increase for the designated product, and improvement as well as adaptation of operating standard procedures. • Customer Service Skills: Achieved improvements in customer satisfaction, with the preparations of reports including guests’ feedback and an average definition of the expected customer experience. As a result, based on the insights from these reports, I have introduced new promotional materials and new services adding value to Five Seas already existing services.