Network Operations Engineer

• Sep 2019 - Present

 Own and manage customer issues and see problems through to resolution.  Works with Telecommunication Service Providers and Hardware/Software Vendors to resolve network outages.  Hands on experience on Cisco Routers, Juniper Routers, Silver Peak, Cisco Viptela technology, Fortinet.  Hands on experience on Routing Protocols - BGP, EIGRP, OSPF.  Circuit Troubleshooting: MPLS, T1/E1, T3/E3, Ethernet, DSL, etc.  Experience with cisco and juniper router configuration, maintenance activities, following Scripts or MOPs accurately.  Work on special projects and tasks assigned by the GOC managers. Show less

IT Infrastructure Officer / Junior Assistant Manager

• Oct 2018 - Aug 2019

 Establishes networking environment by implementingsystem configuration; installation, definition, documentation, and enforcing system standards. Maximize network performance by monitoring performance and availability; troubleshooting network problems and outages; scheduling upgrades. Secures network system by establishing and enforcingpolicies, defining and monitoring access. Performing network maintenance and system upgradesincluding patches, hot fixes and security configurations. Design and implement new solutions and improve theresilience of the current environment. Conduct analysis of malicious events and knownexploits/vulnerabilities of the network infrastructure, create a custom configuration to mitigate the vulnerability, as necessary. Show less

IT Infrastructure Specialist / JL3

• Aug 2017 - Oct 2018

IT Infrastructure Associate / JL2

• Oct 2015 - Aug 2017