Lester Aguirre
Customer Success Lead at Spenmo- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Filipino Native or bilingual proficiency
-
Bikol Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
I worked with Lester during my Sprout years and I can say that his unwavering commitment to go the extra mile has made a significant impact on our team's performance. Even working remotely(pre-pandemic), Lester consistently reaches out to colleagues, offering assistance and sharing valuable insights to help us all excel. His ability to blend strong leadership skills with a genuine concern for their peers makes Lester an invaluable asset to any organization.
Gabriel Llanto
I’ve worked with Lester a few times in Sprout. As part of the customer success team, Lester is someone who shows that he deeply cares about his clients’ needs and pain points while building and maintaining good working relationships with them. He is very detail-oriented and has a good understanding of his role in the company. He makes sure he follows through with tasks and gets the job done.
LinkedIn User
I worked with Lester during my Sprout years and I can say that his unwavering commitment to go the extra mile has made a significant impact on our team's performance. Even working remotely(pre-pandemic), Lester consistently reaches out to colleagues, offering assistance and sharing valuable insights to help us all excel. His ability to blend strong leadership skills with a genuine concern for their peers makes Lester an invaluable asset to any organization.
Gabriel Llanto
I’ve worked with Lester a few times in Sprout. As part of the customer success team, Lester is someone who shows that he deeply cares about his clients’ needs and pain points while building and maintaining good working relationships with them. He is very detail-oriented and has a good understanding of his role in the company. He makes sure he follows through with tasks and gets the job done.
LinkedIn User
I worked with Lester during my Sprout years and I can say that his unwavering commitment to go the extra mile has made a significant impact on our team's performance. Even working remotely(pre-pandemic), Lester consistently reaches out to colleagues, offering assistance and sharing valuable insights to help us all excel. His ability to blend strong leadership skills with a genuine concern for their peers makes Lester an invaluable asset to any organization.
Gabriel Llanto
I’ve worked with Lester a few times in Sprout. As part of the customer success team, Lester is someone who shows that he deeply cares about his clients’ needs and pain points while building and maintaining good working relationships with them. He is very detail-oriented and has a good understanding of his role in the company. He makes sure he follows through with tasks and gets the job done.
LinkedIn User
I worked with Lester during my Sprout years and I can say that his unwavering commitment to go the extra mile has made a significant impact on our team's performance. Even working remotely(pre-pandemic), Lester consistently reaches out to colleagues, offering assistance and sharing valuable insights to help us all excel. His ability to blend strong leadership skills with a genuine concern for their peers makes Lester an invaluable asset to any organization.
Gabriel Llanto
I’ve worked with Lester a few times in Sprout. As part of the customer success team, Lester is someone who shows that he deeply cares about his clients’ needs and pain points while building and maintaining good working relationships with them. He is very detail-oriented and has a good understanding of his role in the company. He makes sure he follows through with tasks and gets the job done.
Credentials
-
NewCampus Leadership Accelerator
NewCampusFeb, 2023- Nov, 2024 -
NewCampus Manager Essentials
NewCampusMar, 2022- Nov, 2024 -
Transformational Leadership Program
Genesis1 Training Services Inc.Dec, 2021- Nov, 2024 -
Lean Six Sigma White Belt Certification
ZENVAREXSep, 2021- Nov, 2024 -
Certified Payroll Professional (CPP)
National Institute of Accounting TechnicianMay, 2019- Nov, 2024
Experience
-
Spenmo
-
Singapore
-
Technology, Information and Internet
-
100 - 200 Employee
-
Customer Success Lead
-
Oct 2023 - Present
Spenmo is the market-leading payments software for growing businesses that brings spend management, corporate cards, automated bill payments, approval workflows and accounting reconciliation into an integrated view.We have raised over US$36M in venture capital with support from top-tier investors: Y Combinator, Insight Partners, Addition, Salesforce Ventures, Alpha JWC, Global Founders' Capital, Broadhaven, Operator Partners and Commerce Ventures.Responsibilities:Handles the offboarding of all clients Show less
-
-
Customer Success Lead
-
Aug 2022 - Oct 2023
Spenmo is the market-leading payments software for growing businesses that brings spend management, corporate cards, automated bill payments, approval workflows and accounting reconciliation into an integrated view.We have raised over US$36M in venture capital with support from top-tier investors: Y Combinator, Insight Partners, Addition, Salesforce Ventures, Alpha JWC, Global Founders' Capital, Broadhaven, Operator Partners and Commerce Ventures.Responsibilities:Came up with creative and strategic plays to achieve KPIsPromoted brand love, set the culture obsessed with making our customers happy, and localize all PH clientsCollaborated with Product, Operations, Marketing, and Sales to continuously achieve month to month goalsProvided coaching and employ different strategies to empower team membersAchievements:Increase Monthly Active Clients from 30% to 50% in 3 months Show less
-
-
-
Sprout Solutions
-
Philippines
-
Software Development
-
200 - 300 Employee
-
Senior Lead Customer Success Manager
-
Mar 2022 - Aug 2022
Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Managed escalations from direct reports, and follow a methodical escalation process to executivesCreated renewal and upsell strategies and selling with a retention focusCreated, managed, and driven company-wide customer feedback loopPromoted key metrics for the team such as renewal rate, upsell target, product adoption metrics, customer satisfaction survey scoreCame up with creative and strategic plays to achieve KPIs Show less
-
-
Lead Customer Success Manager
-
May 2021 - Mar 2022
Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Led a team of highly competent individuals and ensured KPIs are delivered aligned with performance managementHandled around twenty (20) accounts at a time and made sure to deliver stellar customer experienceLiaised and collaborated with internal teams such as Sales, Support, Product, and other to echo client concerns and gather feedback to improve the customer journey experienceOwned key metrics for the team such as renewal rate, upsell target, product adoption metrics, customer satisfaction survey score Show less
-
-
Customer Success Manager
-
Apr 2020 - May 2021
Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Handled around thirty (30) accounts at a time and made sure to deliver stellar customer experienceLiaised and collaborated with internal teams such as Sales, Support, Product, and other to echo client concerns and gather feedback to improve the customer journey experienceOwned key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey score Show less
-
-
Customer Success Specialist
-
Jun 2019 - Apr 2020
Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Implemented Sprout Payroll by ensuring compliance through system configuration and thorough analysis of processes, training payroll users effectively, and providing quality supportMaintained a deep understanding of Sprout products and provide customers with the most relevant features/functionality for their specific business needsCreated solutions to effectively onboard prospects onto Sprout products and services, spur usage in the early and ongoing stages Show less
-
-
HR Implementer
-
Apr 2018 - Jun 2019
Sprout is the one place for all your administrative tasks. We make it easy with our powerful, user-friendly software that’s delightful to use. Our vision as a company sees the expansion and growth of the Philippines business market into a seamless, tech-savvy community in this digital age.Responsibilities:Implemented Sprout HR, Insight, and Recruit by ensuring compliance through system configuration and thorough analysis of processes, training system champions effectively, and providing quality supportEnsured quality implementation through accurate system configuration and setup based on client’s timekeeping and attendance policiesProvided support and assistance to clients based on the agreed upon project scope during the implementation period through calls, email exchanges, SMS, and other communication mediumShared best and correct practices on policies in accordance to government labor standardsProvided inputs in product development direction through regular collaboration with product and development team Show less
-
-
-
ADP Southeast Asia
-
Singapore
-
Human Resources Services
-
200 - 300 Employee
-
General Ledger Implementation Consultant
-
Dec 2015 - Apr 2018
ADP has been helping businesses with payroll outsourcing for over 70 years. Using our payroll system, our experts integrate your payroll and HR information into a single unified platform, saving you time to focus on your business. Our human capital management (HCM) software unites HR, payroll, time and talent in one elegant solution to maximise the potential of your employees.Responsibilities:Understood client’s general ledger requirements and conduct analysis of complex client financial reporting requirements including chart of accounts, output file layout, accruals, burdens and related financial accounting informationConfigured a web-based General Ledger system using Java programming environmentConducted User Acceptance Testing and Parallel testing to ensure the accuracy of the output files and reportsFacilitated various meetings and virtual trainings such as Kick-off, Analysis and Knowledge Transfer Training sessions to ensure smooth implementation and transition to ServiceCollaborated and liaised with internal clients from different work streams like HR and Payroll to complete the tasks required in creating the programming and setup, configuring software to pass required fields, requesting, balancing, and validating test output, obtaining client approval of test files, and supporting go live activities Show less
-
-
Employee Service Representative
-
May 2014 - Dec 2015
ADP has been helping businesses with payroll outsourcing for over 70 years. Using our payroll system, our experts integrate your payroll and HR information into a single unified platform, saving you time to focus on your business. Our human capital management (HCM) software unites HR, payroll, time and talent in one elegant solution to maximise the potential of your employees.Responsibilities:Assisted client employees with enrollment and verification of benefitsProvided comprehensive knowledge with processes and procedures as to how U.S. benefits workProvided stellar service in every client interaction and consistent in getting commendation callsProactively engaged fellow associates in promoting quarterly goals and campaigns for the business unit Show less
-
-
Education
-
2010 - 2014
Ateneo de Naga University
Bachelor of Science in Business Administration, Computer Management and Accounting
Community
