Experience

Books & Breakfast

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Site Director

  • Oct 2023 - Present

  Evanston, Illinois, United States



McMaster-Carr

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Phone Contact Representative

  • Mar 2023 - Oct 2023

  Elmhurst, Illinois, United States Assist customers in placing orders and fulfilling requests over the phone, providing exceptional service and addressing inquiries. Effectively handle customer concerns, resolving issues and ensuring customer satisfaction. Collaborate with cross-functional teams to facilitate efficient order processing and timely delivery. Maintain comprehensive product knowledge to provide accurate and relevant information to customers. Utilize CRM systems and various software tools to manage customer… Show more Assist customers in placing orders and fulfilling requests over the phone, providing exceptional service and addressing inquiries. Effectively handle customer concerns, resolving issues and ensuring customer satisfaction. Collaborate with cross-functional teams to facilitate efficient order processing and timely delivery. Maintain comprehensive product knowledge to provide accurate and relevant information to customers. Utilize CRM systems and various software tools to manage customer interactions and order tracking.

• Entry Representative

  • Jun 2021 - Jul 2023

  Elmhurst, Illinois, United States Perform accurate and detailed data entry tasks, ensuring data integrity and confidentiality. Enter and verify product information, pricing, and inventory data in the company's database. Collaborate with cross-functional teams to streamline order processing and delivery. Utilize CRM systems and software tools for effective customer interaction and order tracking.



San Antonio ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• Teacher

  • Jul 2019 - Jun 2021

  Urbana-Champaign, Illinois Area Instructed 30+ first graders in five academic subject areas following the 80/20 Dual Language Model. Created a culturally relevant and rigorous 30-week curriculum that increased student participation and academic performance by over 60%. Facilitated professional developments for 50+ peers with multimedia presentations. Earned ratings of Proficient Plus and Exemplary on 95% of teacher evaluation standards. Key Accomplishments: Successfully developed a school Diversity Celebration… Show more Instructed 30+ first graders in five academic subject areas following the 80/20 Dual Language Model. Created a culturally relevant and rigorous 30-week curriculum that increased student participation and academic performance by over 60%. Facilitated professional developments for 50+ peers with multimedia presentations. Earned ratings of Proficient Plus and Exemplary on 95% of teacher evaluation standards. Key Accomplishments: Successfully developed a school Diversity Celebration Committee with goal aligned towards cultural representation and visibility Maintained 100% student and family participation during online and hybrid learning transitions Show less



Teach For America

• United States
• Education Administration Programs
• 700 & Above Employee

• Core Member

  • May 2019 - Jun 2021

  San Antonio, Texas, United States Completed a long-term intensive training program with over 140 hours to develop skills and knowledge needed to achieve significant student impact and achievement. Taught 3rd graders in a summer school program run by Teach for America for low-income students with a focus on academic intervention and cultural awareness.



Krannert Art Museum

• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Museum Assistant

  • Jul 2018 - Aug 2019

  Urbana-Champaign, Illinois Area Museum Assistant July 2018 - May 2019 Krannert Art Museum | Champaign, IL Answered questions, pointed out overlooked museum features, and offered further details about special exhibits to educate over 100 daily visitors. Demonstrated leadership by making improvements to work processes and new recruitment training. Provided excellent customer service and attention to guests when face-to-face or through phone conversations.



University of Illinois in Champaign-Urbana Dining Services

• Student Dining Worker

  • Oct 2016 - Dec 2017

  Urbana-Champaign, Illinois Area