Experience

Redi-Bag

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Lead Customer Service Representative

  • Aug 2011 - Present

  Respond to customer inquiries via phone or email. This includes order entry, order status updates, quote preparation and issue resolution. Work with internal departments; manufacturing, shipping and sales to ensure customer satisfaction. Update documents with regards to sales, quotes, product categories and daily pricing changes. Work directly with sales and management to achieve goals. Respond to customer inquiries via phone or email. This includes order entry, order status updates, quote preparation and issue resolution. Work with internal departments; manufacturing, shipping and sales to ensure customer satisfaction. Update documents with regards to sales, quotes, product categories and daily pricing changes. Work directly with sales and management to achieve goals.



Unisource Worldwide, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Area Merchandiser - Packaging

  • Nov 2007 - Mar 2011

  Sourced, negotiated price, and placed procurement orders on product inquiries. Ensured compliance on item maintenance forms for accuracy and completeness of information. Actively participated in monthly Category Manager and Segment VP teleconferences, discussing new vendor programs, products, and market industry trends. Worked with Accounts Payable to ensure purchase order and invoice accuracy. Addressed performance related issues with vendors and/or Business Segment Leaders suggesting solutions to solve issues. Completed procurement orders with a 99% accuracy rate. Supported change and was able to take on new responsibilities as team members left the organization. This included taking on new product lines and vendors to quote. Show less



Neway Packaging Company

• Operations Manager

  • Mar 2006 - Nov 2007

  Managed daily operations, controlled inventory, handled logistics, interviewed and supervised employees. Audited daily order entry and procurement activities for accuracy. Reduced freight costs using best practices for material delivery. Managed daily operations, controlled inventory, handled logistics, interviewed and supervised employees. Audited daily order entry and procurement activities for accuracy. Reduced freight costs using best practices for material delivery.



Unisource Worldwide, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Ambassador Account Representative

  • Oct 1996 - Mar 2006

  Received and responded to customer inquiries via all sources. Worked directly with the customer and sales professional as a main source of knowledge for Unisource products, services, and problem resolution. Ensured that customer expectations were met. Continually strived to improve the customer relationship. Maintained a high profile customer base in Utah with over 4 million dollars in sales. Developed a system for tracking customer orders to ensure on-time delivery. Implemented a quality assurance procedure for tracking issues with orders. Awarded Employee of the Month in 2005 for outstanding contributions to the Customer Service Center. Show less



North Coast Electric

• United States
• Wholesale
• 300 - 400 Employee

• Inside Sales Representative

  • May 1989 - Mar 1996